“T‑Mobile will never change the price you pay for your T‑Mobile ONE plan.” That was the promise. The Un-contract. The whole reason millions of customers picked the magenta team over Verizon and AT&T in the first place. Now T-Mobile is retiring legacy 3G and 4G-era plans — Magenta, ONE, Simple Choice — and automatically moving customers onto “modern” 5G plans at higher monthly costs. Billing changes hit mid-July for the current wave. The company that swore it would never surprise you with a rate hike just sent the notification.

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[–] [S] 125 points 4 months ago* (last edited 4 months ago) (27 children)

T-Mobile raised our rate last year which is bad enough by itself after promising not to, but they also seriously reduced the quality and availability of their customer service. Why stick around for that? We switched to a much cheaper prepaid company (~1/3rd T-Mobile's current price) and couldn't be happier.

Edit: Was thinking about the other problems we had with T-Mobile and forgot to mention one big problem... Incoming calls routinely would not ring and voicemails left just vanished. This happened for months. Multiple friends (and a couple of doctor's offices) mentioned it often enough that we realized we had a problem. T-Mobile's great customer service could find nothing wrong and refused to look at the lost calls that originated from other TMO customers.

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  • [–] 26 points 4 months ago (9 children)

    We have been grandfathered into a Simple Choice Plan for ~13 years and just switched over to whatever their comparable current plan is, and only saved $10 (woohoo). What'd you go with? I was looking into prepaid with Tmo but they've been in quite the steady decline for a while now.

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  • [–] 24 points 4 months ago* (4 children)

    I’ve been very happy with Visible. They’re owned by Verizon and in the long term, it’s the best value I’ve been able to find. They have a 2 week free trial period and frequently have awesome deals during Black Friday and in the Spring. Even without a discount though, plans start at $25/month with a plan that is probably enough for most people. Their highest tier (of 3) is $45.

    Moved off T-Mobile for Visible after getting sick of their constant data breaches and haven’t been this happy with a cell carrier since Jump On-Demand was a thing.

    The only real catches are:

    • Support is basically a chatbot and social media teams. However, human support reps do exist if you’re insistent enough, and I’ve only needed them maybe once in the past 3 years or so

    • Plans are for smartphones (and smartwatches with an existing smartphone line) only. No tablets or other devices.

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  • [–] 4 points 4 months ago (1 child)

    Oh neat! Can't say I've heard of it, and for a while there I was very much leaning towards Mint, until they were bought by Tmo. Ryan should have fought for it, Deadpool style 😆

    Really liking what I'm seeing. I'd def rather spend $70/mo than the ~$110 I am now. I personally just can't justify it for how little I use my phone, literally Lemmy, Newpipe and Fennec, with a side of fin account apps.

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  • [–] 5 points 4 months ago* (last edited 4 months ago)

    Check them out again around Black Friday! If you’re ok paying annually they usually have some pretty deep discounts then.

    My first year was on a Black Friday discount and I got their high end plan (usually $45 a month) for $225 for the whole year (made it cheaper than the low end plan)! It renews at like $450 but that’s still so much cheaper than other carriers in the long term.

    Sounds like you have multiple lines on TMo. Visible is a 1 line per account setup but with inner circle you can pay them all together and get another $5 a month off.

    The ATT reps at Costco HATE me because they can’t offer a good enough deal to switch 😂

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  • [–] 7 points 4 months ago

    Been on Visible for quite a while as well. I have never needed to contact support so can't speak on that. The only complaint I have is the app will force you to log in and authenticate every month (or used to idk I haven't been on it in a while)

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  • [+] 14 points 4 months ago* (last edited 4 months ago) (15 children)
  • [–] [S] 21 points 4 months ago (8 children)

    US Mobile. No significant complaints after 10 months.

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  • [–] 15 points 4 months ago* (last edited 4 months ago) (2 children)

    We switched to US Mobile last October and I've kind of been a bit shocked at how good and responsive their customer service is to be a MVNO prepaid utilizing Indian call centers.

    Also, US Mobile partners with all three major carriers, so you can pick your network! They have to use different names because of copyrights but here is the translation: AT&T = Dark Star, Verizon = Warp, T-Mobile= Light Speed

    Their unlimited plans all come with hotspot and start at $25 monthly regular price but they always have promos for new customers and you can prepay for a year of service and get unlimited for as little as around $16 a month. They ALSO always seem to have fantastic prices on the current model Google Pixel base phone and Pro XL, if you're an Android person like me.

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  • [–] 1 point 4 months ago* (last edited 4 months ago)

    Btw, even though I've been happy with my service through US Mobile I began the process to port my three numbers to Mint Mobile today. This is because they're offering three months of unlimited for $15 per line, per month. US Mobile has a promo for $16 a line for four months BUT two of my lines had already received that promo so their system would not let them reapply the discount. Also, this may seem trite but US Mobile is now partnering with (f)Elon Musk's Starlink and, even though I'm sure it's a losing battle, I do not wish to willingly float that turd of a human being a dime of my money. But, anyway, I had to pull the plug on Mint Mobile because they stuck a bullshit 'recovery' fee ($23.25) and a few bucks sales tax ($3.93) of $27.18 total onto the last payment screen when I was trying to set up three new lines. So fuck Mint Mobile!!! I cannot abide shifty mother fuckers. I'll pay their goddamn recovery fee when Ryan Reynolds knocks on my door and offers to blow me.

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  • [+] 12 points 4 months ago (3 children)
  • [–] 4 points 4 months ago* (2 children)

    we keep looking in their direction but the boss doesn't really wanna change. got some small concession from vzn a little while ago but still more than double what usm would cost.

    what would get her to switch would be finding a carrier that actually worked at her house. vzn doesn't, tm doesn't, need to find someone around here with at&t to try but there really isn't anyone around here that does use them.

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  • [–] 4 points 4 months ago (1 child)

    Doesn't US Mobile offer all the of the major networks? I've also been looking at them recently, and my understanding is that the three networks they offer are (despite their silly codenames) in reality just verizon, t-mobile, and at&t. You can pick which one you want to use and even switch between them without too much hassle.

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  • [–] 2 points 4 months ago

    I added my iPad to them about a year ago because they were a super carrier and didn’t expect my to have my main line on them just for a data plan. They worked so well I moved my main phone from att to them. Love the service

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  • [–] 10 points 4 months ago (4 children)

    I thought TMobile bought Mint?

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  • [–] 11 points 4 months ago (2 children)

    They did, but even beyond that, the other alternatives mentioned in this thread are MVNOs that still use T-Mobile's network (usually with a lower priority compared to direct customers, not usually an issue unless there's congestion). You're still paying T-Mobile, just indirectly. MVNOs buy in bulk and try to offer options that split that bulk usage up in ways different to the big carriers to target smaller more specific demographics.

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  • [–] 4 points 4 months ago (1 child)

    Isn't this really hard to avoid in the US because of the existing infrastructure? All of the towers are owned by one or two companies, and the rest have to rent them out.

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  • [–] 4 points 4 months ago

    Actually, many towers (maybe even most now with how dense small cells need to be) are not actually owned by the carriers. They are owned by independent companies and leased to the carriers, or the carriers lease space on an existing pole or building to mount their panels. If you've ever looked at a cell tower and seem multiple levels of panels... that's almost surely not owned by a carrier. It's most likely owned by something like American Tower Corporation, Crown Castle, or SBA Communications, and they lease physical space on that site to various carriers and other users. Line-of-site microwave connections also make use of towers quite heavily to relay direct wireless connections.

    A lot of churches also lease space on or even inside their steeples/stowers.

    And then there's also the small cells that can get installed basically anywhere... and often get installed on things like light posts which are owned by local governments.

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    [–] 93 points 4 months ago (6 children)

    Its almost like everyone saw this coming once Sprint was allowed to merge with them, and then US Cellular

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  • [–] 13 points 4 months ago* (1 child)

    Don't forget that part of the merger was Dish buying Boost Mobile with the supposed intent to build their own network. Which anyone actually paying attention knew would never actually happen. Dish Network says a lot of shit, and follows through with basically none of it.

    On July 1, 2020, Dish Network officially purchased Boost Mobile per their agreement with the companies and the United States' Department of Justice. The purchase was valued at $1.4B and transferred 9.3 million customers.[67] The intent of the US government was for Dish to erect a new nationwide wireless mobile network in order to compensate for reduced competition following the Sprint–T-Mobile merger.[citation needed]

    However, in the years following the transaction Dish failed to sufficiently grow Boost Mobile's subscriber base and in 2025 announced that it will decommission its 5G network infrastructure, sell most of its wireless spectrum assets to AT&T, and shift Boost Mobile's operating model from a facilities-based network to a mobile virtual network, with its subscribers being hosted on AT&T's wireless network.[68]

    T-Mobile followed the timeframe they agreed to for the merger to be approved, which was very public.

    On March 11, 2020, California Attorney General Xavier Becerra announced he will not appeal the judge's decision made during the previous month to reject the state AGs’ lawsuit against the T-Mobile-Sprint merger. He, instead, struck a settlement with the defending parties. The terms of the settlement include making its low-cost T-Mobile Connect plans available in California for at least 5 years, that T-Mobile customers can keep their T-Mobile plans held in February 2019 for a total of five years ...

    Hmm... 2020 plus 5 years is... 2025... would you look at the calendar.

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  • [–] 9 points 4 months ago* (2 children)

    Mergers of larger corporations shouldn't be permitted. In fact, any attempt at initiating a merger should instead initiate a breakup.

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  • [–] 56 points 4 months ago (1 child)

    Got the text this morning. God damn scammers.

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  • [–] 51 points 4 months ago (2 children)

    Class-action lawsuit time.

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  • [–] 46 points 4 months ago (4 children)

    This is some straight up MBA enshittificarion. I’m on the military plan with all unlimited yada yada, even then data is throttled down after a certain amount. Waiting for an email that says they’re supporting the troops by increasing the amount we can contribute to the economy or some shit.

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  • [–] 7 points 4 months ago (3 children)

    Yeah, I'm a bit pissed that the military plan is changing. Bill for me is going up around $20.

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  • [–] 2 points 4 months ago (2 children)

    Is it? I'm being moved to some new plan that doesn't seem to actually exist.

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  • [–] 1 point 4 months ago (1 child)

    They didn't say in the message what they are moving me to, just that it's $6 more per line so another $18 per month... This after they ended the autopay discount unless you gave them direct access to your bank account (and for me that would mean losing the phone insurance provided by MC world).

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  • [–] 3 points 4 months ago*

    My message says up to $6/line and following the link says I'm being moved to "experience signature" which doesn't seem to exist anywhere on their website.

    And direct access to my bank account isn't happening, so I never had the auto pay discount.

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  • [–] 25 points 4 months ago (2 children)

    For what it's worth, y'all, Mint Mobile is pretty great. I actually got an email in December when renewal time came telling me I should downgrade my plan and save money, based on my data usage for 2025.

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  • [–] 23 points 4 months ago (2 children)

    I stopped using T-Mobile a few months ago. Used to need the Internet while living in a shelter, until I moved into a government funded apartment. I now have TAG Mobile for my phone (free each month w/ 10 gigs of data), and $30/month AT&T 100mb up/down fiber Internet.

    Being poor sometimes has advantages.

    If you have ANY government assistance program (like SNAP), you qualify for free mobile and reduced cost home Internet.

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  • [–] 20 points 4 months ago (1 child)

    Again? Didn't they do this a couple years ago too?

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  • [–] 37 points 4 months ago (2 children)

    The same company that told me they would give me a $300 prepaid visa to switch. Then told me I had to stay a customer for 30 days before I would get it. And at 30 days told me I was outside the 30 day window to claim it?

    I'm so surprised.

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  • [–] [S] 12 points 4 months ago* (last edited 4 months ago) (1 child)

    A few years ago I tried to buy a couple of phones at a T-Mobile store and they flatly refused to sell to me unless I purchased their monthly phone insurance. The manager openly admitted he knew the practice was illegal but didn't care.

    The company is also famous for refusing to pay customers trade in value by fraudulently claiming phones have cracked screens and significant damage.

    T-Mobile's been a shit company for years.

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  • [–] 5 points 4 months ago

    I guess YMMV. I have 6 lines and I've traded in phones worth $200 on eBay for $1200 credit which is insane. I've never had them say they were damaged and do any bullshit. In fact I traded in my mom's barely functional iPhone 13 like 5 months ago for a 17 pro which ended up being kike $2 a month for 2 years.

    Which I get that's their plan, keep you on their network with credits over 2 years. But I've never had a problem over a decade so I've never cared. I'm in a magenta plus plan so maybe I'll call to see tomorrow.

    But I'm just saying, I had nothing but good things with them. Not saying others haven't, or they e never tried pulling some bullshit, just that I personally haven't experienced it over a decade.

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  • [–] 14 points 4 months ago (5 children)

    Well, fuck. These companies move in step with one another and I've been paying the same 60-something per month since January 2007 before AT&T gobbled up Cingular.

    Guess I'm probably next.

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  • [–] [S] 6 points 4 months ago (1 child)

    US Mobile is still in the "good prices, good service, be nice" phase of their existence. Buy out or enshittification should still be a few years off. It's a fraction of the price of TMO's new rates too.

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  • [–] 1 point 4 months ago (2 children)

    Damn dude that’s rough.

    I pay €15/m for 35GB EU-wide data and unlimited talk/text. Sim only and not an introductory rate. In fact, I’ve been paying the same for years and the only thing that’s changed is my data limit slowly increasing.

    I think unlimited plans are roughly double but I don’t use that much.

    1 Gbps fiber at home for €50/m but unfortunately they do jack that up slowly over time so you either need to switch providers or lock in again for a promotional rate.

    I don’t miss living in the US and getting fucked in the ass by Comcast and the like…

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  • [–] 0 points 4 months ago

    I have a deal in Ireland, 7.99 month for life, unlimited calls and data EU wide. Currently paying €30 pm for 1gbps fiber. Still remember being amazed at the cost of mobile phones in the USA when I was there on a summer visa as a student back in 2005, sounds like things haven't changed a bit.

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  • [–] [S] 28 points 4 months ago

    In 2025 T-Mobile reported a net income (net profit) of $11.0 billion. Think of the poor shareholders!

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  • [–] 13 points 4 months ago (11 children)

    I dunno anyone still using the big 3 telcos, not much value over the MVNOs unless you're really the type that wants to bundle Disney+ or something.

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  • [–] 15 points 4 months ago (2 children)

    Every time I’ve tried one of MVNOs I’ve got shit service at my work. I’m affected by this new price hike from T-Mobile so I’m going to try one again but not expecting great results.

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  • [–] 2 points 4 months ago (5 children)

    telcos

    Are we Australians rubbing off on the international English lexicon? I don't know how to feel about this haha

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  • [–] 4 points 4 months ago (4 children)

    That's definitely not new slang. In the US at least.

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  • [–] 2 points 4 months ago (3 children)

    TIL then I guess. If I imagine someone saying this in a US accent, I just can't picture it haha

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  • [–] 2 points 4 months ago (2 children)

    I’ve never heard of ”telco” as a US citizen in my 40s. I’ve heard “telecom” but not “telco”.

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  • [–] 1 point 4 months ago

    Switched to an MVNO and have been quite happy with it. Cut bill by almost 2/3.

    MVNOs do have a lower data priority than the parent network, but IME this hasn't made much difference. I don't tend to stream a lot of video on my phone though, so it might be a concern if you need fast data.

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  • [–] 8 points 4 months ago (5 children)

    im on tello and i like it. $25 for an unlimited data plan, and $10 for a 2g sim for my backup phone (in case i break or lose my main phone)

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  • [–] 4 points 4 months ago* (1 child)

    On the backup line you can subscribe to the cheapest data-only plan for like $5 a month and then just add $20 worth of pay-as-you-go credit, which never expires and will be used for calls, at 1 cent per minute.

    It will save you $5 a month on the backup phone plan, making it even cheaper.

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  • [–] 4 points 4 months ago (2 children)

    I've been on and off tello for like 10 years now, currently they hold my second line, and they are good... assuming you don't need cs beyond 'turn it off and back on', and the towers you frequent aren't overloaded. If I try and use my data on the tello sim at any time except in the dead of night (1a-4a), everything is timing out. This local tower is way oversubscribed.

    Also, their unlimited isn't true unlimited, as are all mvnos. After... 50gb (surprising, they doubled it in the last few months apparently) it's like 64kb/s. Which is quite a lot of data, and technically it's not a hard cap so it's not outright lying, but it's not really unlimited. I've always hated this 'well technically' bullshit, so I call it out every time I see it, for the people who don't know.

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  • [–] 6 points 4 months ago

    Good warning here to watch MVNOs (anyone besides the largest largest carriers). Save tons of money, but deprioritized traffic.

    At a World Cup match, for example, if anyone gets connected it’s probably those with higher phone bills.

    Wonderful/necessary deal for many, still!

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  • [–] 8 points 4 months ago (2 children)

    I got the text today... Our bill will go up an extra $18/month. Great.

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  • [–] 14 points 4 months ago

    You know all the corporations are now thinking..."The prez lies with immunity. The precedent has been set. Let's go boys...SELL SELL SELL !!".

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  • [–] 7 points 4 months ago (8 children)

    They do shit like this and get away with it because it's slim pickings for a plan that has phone, internet, and most importantly no data cap. All carriers suck at one of those three.

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  • [–] 2 points 4 months ago (7 children)

    I'm using Cricket wireless. $45/mo gets me unlimited internet on my phone with a 15gig hotspot.

    I'm all physical media, but if I need to download something, I do it on my phone (sorry, seeders) and transfer it over to my PC to watch on my TV.

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  • [–] 1 point 4 months ago (4 children)

    I'm all physical media, but if I need to download something, I do it on my phone (sorry, seeders) and transfer it over to my PC to watch on my TV.

    that sounds like a lot of hassle. why are you downloading on the phone?

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  • [–] 1 point 4 months ago* (last edited 4 months ago) (3 children)

    The only hassle is the tranfer, and that's set & forget.

    And I don't spend $50-100/mo (wifi + streaming)to waste time channel surfin.

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  • [–] 1 point 4 months ago* (2 children)

    you can share your phones internet connection (including wifi) with a computer over USB. you need to enable it on the phone. its cool I think. this way you could also be seeding.

    on linux, with some distros you need to load a kernel module by hand. for some reason it does not load automatically on some of them. if you are interested I can look up my notes about it

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  • [–] 1 point 4 months ago (1 child)

    Two things:

    Sadly, my USB port completely borked, so that's off the table. I use KDE-something-or-other to txfr files over my internetless wifi.

    Second, I did look into it, and even on my Graphene OS phone, the USB tether is treated identically to the hot spot; that is to say, the carrier can detect you're connecting a device and there is no workaround other than paying the cellular provider for the privilege of using your connection as they see fit.

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  • [–] 1 point 4 months ago

    and there is no workaround other than paying the cellular provider for the privilege of using your connection as they see fit.

    there must be a workaround. I have been seeing solutions for this in the past, but I don't remember because I haven't had such a shitty provider.
    probably it's the TTL value in the packets. if you can move the sim card or a clone of it into a portable openwrt router, that's an easy fix, otherwise it would probably need patching android which you probably can't do because graphene is too hostile to that.

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  • [–] 7 points 4 months ago

    That's the price for Germany World Cup failure.

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  • [–] 7 points 4 months ago

    Airtel did that to me when I got the first Smartphone. They argued that the forever was for 3G, not 4G, although there was no mention of such a thing in the contract. They lost 4 mobile lines, a landline, and ADSL forever.

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