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T-Mobile Just Ripped 8 Million Customers Off Their Grandfathered Plans – and Raised Their Bills (www.gadgetreview.com)
submitted 4 months ago by to c/technology@lemmy.world
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“T‑Mobile will never change the price you pay for your T‑Mobile ONE plan.” That was the promise. The Un-contract. The whole reason millions of customers picked the magenta team over Verizon and AT&T in the first place. Now T-Mobile is retiring legacy 3G and 4G-era plans — Magenta, ONE, Simple Choice — and automatically moving customers onto “modern” 5G plans at higher monthly costs. Billing changes hit mid-July for the current wave. The company that swore it would never surprise you with a rate hike just sent the notification.

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[–] 26 points 4 months ago (9 children)

We have been grandfathered into a Simple Choice Plan for ~13 years and just switched over to whatever their comparable current plan is, and only saved $10 (woohoo). What'd you go with? I was looking into prepaid with Tmo but they've been in quite the steady decline for a while now.

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  • [–] 24 points 4 months ago* (4 children)

    I’ve been very happy with Visible. They’re owned by Verizon and in the long term, it’s the best value I’ve been able to find. They have a 2 week free trial period and frequently have awesome deals during Black Friday and in the Spring. Even without a discount though, plans start at $25/month with a plan that is probably enough for most people. Their highest tier (of 3) is $45.

    Moved off T-Mobile for Visible after getting sick of their constant data breaches and haven’t been this happy with a cell carrier since Jump On-Demand was a thing.

    The only real catches are:

    • Support is basically a chatbot and social media teams. However, human support reps do exist if you’re insistent enough, and I’ve only needed them maybe once in the past 3 years or so

    • Plans are for smartphones (and smartwatches with an existing smartphone line) only. No tablets or other devices.

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  • [–] 4 points 4 months ago (1 child)

    Oh neat! Can't say I've heard of it, and for a while there I was very much leaning towards Mint, until they were bought by Tmo. Ryan should have fought for it, Deadpool style 😆

    Really liking what I'm seeing. I'd def rather spend $70/mo than the ~$110 I am now. I personally just can't justify it for how little I use my phone, literally Lemmy, Newpipe and Fennec, with a side of fin account apps.

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  • [–] 5 points 4 months ago* (last edited 4 months ago)

    Check them out again around Black Friday! If you’re ok paying annually they usually have some pretty deep discounts then.

    My first year was on a Black Friday discount and I got their high end plan (usually $45 a month) for $225 for the whole year (made it cheaper than the low end plan)! It renews at like $450 but that’s still so much cheaper than other carriers in the long term.

    Sounds like you have multiple lines on TMo. Visible is a 1 line per account setup but with inner circle you can pay them all together and get another $5 a month off.

    The ATT reps at Costco HATE me because they can’t offer a good enough deal to switch 😂

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  • [–] 7 points 4 months ago

    Been on Visible for quite a while as well. I have never needed to contact support so can't speak on that. The only complaint I have is the app will force you to log in and authenticate every month (or used to idk I haven't been on it in a while)

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