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T-Mobile Just Ripped 8 Million Customers Off Their Grandfathered Plans – and Raised Their Bills (www.gadgetreview.com)
submitted 4 months ago by to c/technology@lemmy.world
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“T‑Mobile will never change the price you pay for your T‑Mobile ONE plan.” That was the promise. The Un-contract. The whole reason millions of customers picked the magenta team over Verizon and AT&T in the first place. Now T-Mobile is retiring legacy 3G and 4G-era plans — Magenta, ONE, Simple Choice — and automatically moving customers onto “modern” 5G plans at higher monthly costs. Billing changes hit mid-July for the current wave. The company that swore it would never surprise you with a rate hike just sent the notification.

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[–] 2 points 4 months ago (2 children)

Is it? I'm being moved to some new plan that doesn't seem to actually exist.

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  • [–] 1 point 4 months ago (1 child)

    They didn't say in the message what they are moving me to, just that it's $6 more per line so another $18 per month... This after they ended the autopay discount unless you gave them direct access to your bank account (and for me that would mean losing the phone insurance provided by MC world).

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  • [–] 3 points 4 months ago*

    My message says up to $6/line and following the link says I'm being moved to "experience signature" which doesn't seem to exist anywhere on their website.

    And direct access to my bank account isn't happening, so I never had the auto pay discount.

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