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T-Mobile Just Ripped 8 Million Customers Off Their Grandfathered Plans – and Raised Their Bills (www.gadgetreview.com)
submitted 4 months ago by to c/technology@lemmy.world
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“T‑Mobile will never change the price you pay for your T‑Mobile ONE plan.” That was the promise. The Un-contract. The whole reason millions of customers picked the magenta team over Verizon and AT&T in the first place. Now T-Mobile is retiring legacy 3G and 4G-era plans — Magenta, ONE, Simple Choice — and automatically moving customers onto “modern” 5G plans at higher monthly costs. Billing changes hit mid-July for the current wave. The company that swore it would never surprise you with a rate hike just sent the notification.

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[–] [S] 21 points 4 months ago (8 children)

US Mobile. No significant complaints after 10 months.

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  • [–] 15 points 4 months ago* (last edited 4 months ago) (2 children)

    We switched to US Mobile last October and I've kind of been a bit shocked at how good and responsive their customer service is to be a MVNO prepaid utilizing Indian call centers.

    Also, US Mobile partners with all three major carriers, so you can pick your network! They have to use different names because of copyrights but here is the translation: AT&T = Dark Star, Verizon = Warp, T-Mobile= Light Speed

    Their unlimited plans all come with hotspot and start at $25 monthly regular price but they always have promos for new customers and you can prepay for a year of service and get unlimited for as little as around $16 a month. They ALSO always seem to have fantastic prices on the current model Google Pixel base phone and Pro XL, if you're an Android person like me.

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  • [–] 1 point 4 months ago* (last edited 4 months ago)

    Btw, even though I've been happy with my service through US Mobile I began the process to port my three numbers to Mint Mobile today. This is because they're offering three months of unlimited for $15 per line, per month. US Mobile has a promo for $16 a line for four months BUT two of my lines had already received that promo so their system would not let them reapply the discount. Also, this may seem trite but US Mobile is now partnering with (f)Elon Musk's Starlink and, even though I'm sure it's a losing battle, I do not wish to willingly float that turd of a human being a dime of my money. But, anyway, I had to pull the plug on Mint Mobile because they stuck a bullshit 'recovery' fee ($23.25) and a few bucks sales tax ($3.93) of $27.18 total onto the last payment screen when I was trying to set up three new lines. So fuck Mint Mobile!!! I cannot abide shifty mother fuckers. I'll pay their goddamn recovery fee when Ryan Reynolds knocks on my door and offers to blow me.

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  • [+] 12 points 4 months ago (3 children)
    [deleted]
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  • [–] 4 points 4 months ago* (2 children)

    we keep looking in their direction but the boss doesn't really wanna change. got some small concession from vzn a little while ago but still more than double what usm would cost.

    what would get her to switch would be finding a carrier that actually worked at her house. vzn doesn't, tm doesn't, need to find someone around here with at&t to try but there really isn't anyone around here that does use them.

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  • [–] 4 points 4 months ago (1 child)

    Doesn't US Mobile offer all the of the major networks? I've also been looking at them recently, and my understanding is that the three networks they offer are (despite their silly codenames) in reality just verizon, t-mobile, and at&t. You can pick which one you want to use and even switch between them without too much hassle.

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  • [–] 2 points 4 months ago

    I added my iPad to them about a year ago because they were a super carrier and didn’t expect my to have my main line on them just for a data plan. They worked so well I moved my main phone from att to them. Love the service

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