Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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[–] 313 points 2 months ago (33 children)

Can people just stop buying their fucking product now?

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  • [–] 79 points 2 months ago (21 children)

    No. Console gamers can't do that.

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  • [–] 9 points 2 months ago (2 children)

    Console plebs are quite literally incapable of such thing. They want to play their game and they will let anybody walk all over them for that.

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  • [–] 8 points 2 months ago (1 child)

    Console people are never going to quit if they haven’t already done so. Can’t expect much from people who willingly sign up to buy +$80 games that never go on sale, and which you never own and can never play without an internet connection, and are filled with micro transactions. The most insane have built an identity around a computer box that exploits them, and defend it vehemently against all the other fans whose only difference is being exploited by a different company playing on a very slightly different box. All to play slightly updated versions of the exact same IP of the same exact characters every few years to milk some more money from the suckers who eat it all up.

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  • [–] 5 points 2 months ago (16 children)
  • [–] 73 points 2 months ago (12 children)
  • [–] 20 points 2 months ago (11 children)

    What?! Well, surely Nintendo is better then!

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  • [–] 42 points 2 months ago (10 children)
  • [–] 18 points 2 months ago (5 children)

    Please tell me my ball-and-cup is safe?

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  • [–] 12 points 2 months ago (3 children)

    replacement strings are an additional cost.

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  • [–] 7 points 2 months ago (3 children)

    Steam machine! $1050

    Checkmate.

    I actual kinda want one…

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  • [–] 2 points 2 months ago

    More than $1000 for a console is absurd, but, my gaming PC plus Steam Link is free and looks great on my 75 inch TV. I don't have to worry about "backwards compatibility" either because basically my entire library of games is playable.

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  • [–] 2 points 2 months ago* (last edited 2 months ago)

    Meh. My pc is already set up in the living room hooked up to the TV. I don't need an overpriced and underpowered computer. Actually, 90% of my gaming is on the Steam Deck these days. I am interested in the Frame, though.

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  • [–] 2 points 2 months ago (2 children)

    All of those companies are trying to fuck us over. Purchasing from any of them right now is expressing consent.

    If you want things to change show some self control or go to piracy if you really can't.

    The only company (with two exceptions) that I actually paid for games is GOG. Exactly because they don't include DRM and also provide offline version of their games.

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  • [–] 1 point 2 months ago (1 child)

    I used to game a lot & had to quit due to the expense. But was a long-time PC gamer. (Gen X, started when I was 10 and we got our first PC.) It’s definitely possible to quit, but most won’t do so unless age or economic constraints force them to.

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  • [–] 9 points 2 months ago (1 child)

    I finally broke down and bought a second hand PS5 last summer. My gaming rig was showing its age and I wanted to play Clair Obscur with decent graphics. I had been saving for a bit because I also wanted to play Spooder-Man 2 and Astro.

    I made sure to buy the drive separately so that I could also play what limited Blu-rays I own.

    Now I'm pissed they got my money for the games and drive add-on.

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  • [–] 2 points 2 months ago

    What's with the "so I can play movies I own" bit? I replaced blu-rays with movies because I tried to play a DVD in the ps5 and had to switch over to the PS3 because it just wouldn't play on the PS5. And when I tried to search about it, the results were all fucking useless talking about region locks and shit when all of the items involved were purchased in the same region.

    Anyways, the question I'm asking is if you can point me to more information about how the PS5 handles (or doesn't) movies, the rest of this comment devolved into a rant.

    Part of the reasoning when I bought mine was that I wasn't sure how much longer I could rely on my PS3 to be my bluray player, so this is extra fucking annoying. I do have an external writer that I use with my PC though haven't tried playing anything through that or hooking it up to my PS5, is that a valid workaround or does it have to be a sony external drive, or even a PS5 specific one?

    Bonus PS5 shittiness: I bought a 3rd party guitar controller because I wasn't sure if my inability to play as well as I used to was me, the system (on my ps3), or the controller I was using. Seems to have been all of the above, aa my skills aren't at their peak anymore but I've been able to do much better after getting that new controller (and fixing it up because it sucked out of the box, eg the strummer would stick because the piece of plastic was too thick for the housing... So many fucking garbage products these days). Anyways, when I was at the "system" part of the equation, I decided to buy rock band 4 for the PS4 and just take my PS3 out of the equation entirely. And yeah, it runs great, but for some reason the PS5 (and only the PS5, PS3 and PC are fine with this) will lose the connection not between the dongle and the guitar, but between the dongle and PS5. The lights show the dongle sees it but it won't work as a controller again until I unplug and replug the dongle. Wtf. Can't tell if it's a bug, Sony not playing nice with a 3rd party peripheral, or the shitty controller not quite following USB spec though in a way that the older implementations can handle but the PS5 can't.

    Also it will pair with my bone conducting headphones but refuses to treat them as an audio device. And I'm considering opening up the controllers I have to take the mics out because I don't trust them (and wouldn't want an open omnidirectional mic anyways even if I was playing multiplayer team games, which would suck because everyone else is using an open omnidirectional mic).

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  • [–] 4 points 2 months ago* (3 children)

    They just announced the release date of the last overpriced part of the ff7 trilogy so people already forgot about it and will buy.

    Next project will likely be a new ff9 trilogy or something. Need to keep milking the gamers!

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  • [–] 3 points 2 months ago (2 children)

    Absolutely insane that they split one game into three parts and people don't see it for what it is.

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  • [–] 3 points 2 months ago (1 child)

    As a person who still keeps FF7 on a mental pedestal and for ages all I wanted was a remake...

    I'm not playing it, I'm not buying it.

    It's a cash grab and I won't support it even if it pains me.

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  • [–] 1 point 2 months ago*

    Glad to know there's some like you. Easier for me who doesn't have that much attachment to it but I would still not buy even if I did have attachment to it.

    I'm way more attached to sonic and do criticize all the modern sonic crap.

    Especially Frontiers, there's only 2 things sonic in that game: the name and the texture of the playable character. Other than that, it's NOT a Sonic game by any stretch of the imagination.

    Even if it resembled sonic, why the hell did they want to make it as an open world? Don't they know their strengths? What's next, open world tetris?

    Just don't touch the good stuff and use your brains and millions of dollars to come up with something original, good, and not just a cash grab, will you, AAA studios? In the meantime, indies and retro ftw.

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  • [–] 183 points 2 months ago (5 children)

    My initial read of the headline was that Sony would now make it a policy to harass its customers that do not agree with the new plans…

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  • [–] 20 points 2 months ago* (1 child)

    Isn’t that what they announced when deciding future titles won’t be on discs? I thought that was them plainly telling us, “we will be harassing the consumers of our products going forward”.

    This is just the follow up where they’re saying “we won’t let you harass us back, because we are a big scary powerful corporation, and you are just a weak small individual.”

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  • [–] 115 points 2 months ago* (4 children)

    Has Sony just dared it's entire customer base to take part in a forced boycott?

    The equivalent of somebody getting themselves barred from a pub/bookies/casino because they know that they can't do it on their own.

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  • [–] 6 points 2 months ago

    I'm in! As long as I don't have to get rid of my psx, PSP, ps2, ps3, and ps4. I promise not to give them another dime, or use any of their shitty online services... Though to be honest I started boycotting them about the time the first Destiny expansion was launched.

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  • [–] 54 points 2 months ago (3 children)

    Anything but walking back the physical disc decision

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  • [–] 20 points 2 months ago (2 children)

    Anything but doing the right thing because money

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  • [–] 36 points 2 months ago (6 children)

    That leaves only one available option for protest. I don't think they want to funnel everyone into moving away from PlayStation entirely. Or maybe they do, maybe xbox infiltrated and is taking them down from the inside, wait, where's my popcorn...

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  • [–] 11 points 2 months ago (4 children)

    Moving away from Sony as much as possible. I may or may not use questionable websites to watch anime and movies. and I sold all my Sony stuff except a PS3 and Headphones, which will also be sold.

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  • [–] 7 points 2 months ago (3 children)

    I dunno, maybe keep anything you can pirate on, right? Because that would hit them harder?

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  • [–] 4 points 2 months ago (2 children)

    That's good for some but usually these websites arise as soon as they go down. It also makes for a grey area since you don't have the media on your hard drive. That's why Sony tries so hard to shut them down and push their crunch hole subscription. I think they shot themselves in the foot already enough that just not buying their stuff is effective. The silent No Thank You approach is really effective pretty much for everything.

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  • [–] 1 point 2 months ago

    Sony is making it so easy for Xbox to take the crown again. I really hope Microsoft can follow through and don't fuck it up, we need competition, not for Xbox to take themselves out of business and turn Playstation into a monopoly.

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  • [–] 34 points 2 months ago

    Megacorp jerks people around and gets all snowflakey when they jerk back

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  • [–] 95 points 2 months ago

    They want to go all digital but can’t withstand cyber bullying. Weakness disgusts me!

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  • [–] 29 points 2 months ago (4 children)

    Easy Solution: Don't buy anything from Sony! When the profit goes down sharholders get angry. And they can't ignore them.

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  • [–] 7 points 2 months ago (2 children)

    I've lived with hardcore capital-G Gamers.

    Simply not buying the game is never an option. May as well be trying to get smokers to boycott tobacco companies until they make their product cheaper. Good luck on holding out.

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  • [–] 49 points 2 months ago (7 children)

    Looks like I bought my last PS5 game a few weeks ago. FUCK OFF SONY

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  • [–] 16 points 2 months ago (4 children)

    I learned my lesson with the PS3, what took you so long?

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  • [–] 2 points 2 months ago*

    The last game I bought was Ghost of Yotei. And as much as I really like most of Sony's exclusive(?) IPs, they saw my money for the last time on that purchase.

    At this point, and with the ridiculous PC parts prices, I guess I'll just have to enjoy what I can on my steam deck, on a TV when possible with a wireless controller.

    I'm not tossing my PS5 out the window any time soon, but this is it for Sony in my life. I think I have another 6 months on my yearly PS+ subscription, so, guess I'll probably play GTA6 a couple of years from now. Oh well, there's always books, going out and Lemmy.

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  • [–] 24 points 2 months ago

    Well, hell. Let’s all get banned by them so they have a real count of how many customers they are losing.

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  • [–] 75 points 2 months ago* (1 child)

    We made a bad decision and people got upset.

    The problem according to Sony: the people.

    Get bent Sony, you put your front line workers through this bullshit, you don't get to cry foul. How fucking stupid.

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  • [–] 57 points 2 months ago (3 children)

    Ah, yes. Desperately falling back on making a tone argument of all things is a sure fire indicator that somebody doesn't have a single leg left to stand on. Sony's decades-long pattern of behavior does not put them in a position to be able to enjoy that luxury.

    In other words: Get the fuck outta here with that.

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  • [–] 24 points 2 months ago (1 child)

    IDK, some of those demands are absolutely reasonable. Nobody should be making threats or visiting their facilities.

    Just stop buying products connected to Sony. I did when they did the helldivers account thing back in the day. That's why I never played helldivers, actually.

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  • [–] 19 points 2 months ago

    Another reminder to ditch the remaining cloud services Is still have and switch to local and self-hosted alternatives.

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  • [–] 63 points 2 months ago (11 children)

    Like 95% of this I agree with. Don’t harass support people who have no decision making on this and are just trying to make a living.

    But

    unreasonable demands for compensation or apologies

    Fucking really? Asking for refunds is bad now?

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  • [–] 9 points 2 months ago*

    I mean they are the customer facing entity of the company. Of course they are going to get angry customers calling in and voicing their grievances because of the actions of Sony.

    And that's why they employ the cheapest labor to deal with it, it's just a front, they don't give a shit. What can the support staff do? Not much, I'd wager, and I'd wager that that shit rightfully would piss some customers off.

    They're literally employed as an abuse filter.

    AI chat assistant incoming in 3...2....1...

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  • [–] 13 points 2 months ago (6 children)

    Japanese companies in particular are complete cocks when it comes to refunds. That's why Nintendo and Sony will just outright ban you forever if you do a chargeback. Nintendo will then give you one final chance, even if you were hacked. Not sure if Sony does. Similarly it's probably related to Playstation removing Cyberpunk for sale entirely when CD said to just refund it.

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  • [–] 4 points 2 months ago (1 child)

    Most compamies in my country will also have beef with you over that and I'm european. It's more american thing with chargebacks IIRC. Most of folk here simply contact customer service/support and talk things out, more often than not getting a refund.

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  • [–] 15 points 2 months ago

    Fuck Sony and their anti-consumer bullshit

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  • [–] 23 points 2 months ago

    I'm so glad I never gave any serious amount of money to Sony, Microsoft or Nintendo.

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  • [–] 20 points 2 months ago

    *looks up from gameboy*

    Whut?

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  • [–] 20 points 2 months ago (1 child)

    Someone please figure out Linux on ps5 native so I can dump their crappy OS

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