Jizz-o is a really unfortunate name.

You filed complaints for what? What tickets did you purchase from trip?

Do you have a screenshot of the service agent telling you to do that? Because yeah, plenty of places online if you purchase things and then just do a chargeback will restrict your account. I think with PayPal you’re expected to work with the dispute resolution with them first before doing a chargeback. Never heard of them disputing a bank initiated charge back though, wild.

The best way to protect yourself is to book directly with the provider and not through a third party.

The payment processor is working on your behalf and they've essentially stuck their hand in the till and pulled put out the money they previously put in. 100% have no idea what OP expected to happen.

I get that, but then the response from the vendor saying they won't refund if the dispute goes through is entirely expected.

Once you go the chargeback route you are an enemy of the vendor. Expect nothing from them and continue to seek your restitution from the payment provider. Anything the vendor says after chargeback is just noise to ignore.

It sounds like they asked for a refund from the vendor who would only give them a partial refund, so they went to Paypal for the full amount, which is not unreasonable.

Forward the communications/threats to Paypal along with anything relevant like their cancellation policy that they are refusing to honor.

I've stopped using Paypal years ago, but when I did have legitimate issues, they were pretty quick to help me out.

I must be missing something here. If you thought you were going to get a refund through the vendor directly why did you issue a chargeback?

If you're asking for a chargeback from the payment provider on the payment you gave the vendor, why would you expect to still receive the product/service or a refund directly from the vendor instead of receiving it from the Paypal dispute process?

Lube up...

Paywall

They're not really stranded. They just don't want to pay the price to not cut into their profits.

🤷‍♀️

French Polynesia, Aruba, the Azores.

One of the many reasons not to reserve with an aggregator and always book directly.

Sounds a lot like social media etc. not being responsible for what their users post. That one relatively harmless sounding piece of legislation that's been biting us so hard for the past - almost 20 years I guess.

Yup. The last and final time I ever used booking, the host had double booked, but we didn't find out until the day of arrival. Spent double our budget to replace with 2 separate bookings to cover the 2 weeks we had planned for.

Booking offered no refund, but a $20 credit on our next booking with them. Crap company, will never use again.

With none of the liability.

“We’ll take a share of your money but don’t call us if it goes pear shaped”.

Thanks a lot! I hope that they get the chance to check it out:)

Neat site! Not sure why you got downvotes

Sounds like they’re facilitating and profiting from fraud.

@Mountainaire Talking about Travel Insurance generally - I used to work for a reseller - and I saw the warts and failings .. and yes have been caught out by exclusions (e.g. a week before I was due to travel to a country it was invaded and I had to change all my travel plans - but my insurance policy excluded acts of war - so my insurance couldn't help.What I find a challenge is that people don't see the value when nothing happens. - When something does we would talk about "the moment of truth" - if we handled it well the person would stay and use us for the rest of their life. If we didn't .. they would tell all their friends and the world no to use us or not to get travel insurance.The struggle was to make policies competitive in this situation but comprehensive. (where competitors excluded things)But the truth is that whether you end up needing it or not you do actually get value - because you have mitigated the risk (that you have covered) - its a cliché but its the 'peace of mind' - but that's really hard to sell.Pooling risk - social insurance - does really help with this approach but there are a few mutual and/or social insurers for travel insurance - because people tend to think of themselves as travellers or not travellers - but a good example of this working well to a degree are annual car hire excess policies - which allow you to decline the expensive daily fees from car hire companies and get reimbursed for any costs from an annual policy that often only costs about 2 days worth of car hire all inclusive insurance.

I used travelex and they reimbursed me for my emergency surgery pretty quickly so I’d use them again.

Getting a physical SIM fr said country is gonna be the cheapest and most efficient solution fore cause my phone doesn't do e-SIM, so yeah I'll try to order it directly here if they allow it, and else I'll ask for a family member to ship it to us ! Thanks for the help

Depends on your country as to solutions ? in Australia, I go with a $30 per annum esim plan with Amysim SMS and calls only) and $20 international per annum roaming pack for international SMS 2FA. When i go back to Aus. I just change to a data plan on Amysim.

I always get a local plan wherever I go, I do have a Roam esim data plan as a back I have only used it once to test it, it's PAYG so there's a small credit balance.