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[–] 12 points 5 days ago* (3 children)

I must be missing something here. If you thought you were going to get a refund through the vendor directly why did you issue a chargeback?

If you're asking for a chargeback from the payment provider on the payment you gave the vendor, why would you expect to still receive the product/service or a refund directly from the vendor instead of receiving it from the Paypal dispute process?

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  • [–] 4 points 5 days ago (2 children)

    It sounds like they asked for a refund from the vendor who would only give them a partial refund, so they went to Paypal for the full amount, which is not unreasonable.

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  • [–] 4 points 5 days ago (1 child)

    I get that, but then the response from the vendor saying they won't refund if the dispute goes through is entirely expected.

    Once you go the chargeback route you are an enemy of the vendor. Expect nothing from them and continue to seek your restitution from the payment provider. Anything the vendor says after chargeback is just noise to ignore.

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  • [–] 3 points 4 days ago

    The payment processor is working on your behalf and they've essentially stuck their hand in the till and pulled put out the money they previously put in. 100% have no idea what OP expected to happen.

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    [–] 4 points 5 days ago

    Forward the communications/threats to Paypal along with anything relevant like their cancellation policy that they are refusing to honor.

    I've stopped using Paypal years ago, but when I did have legitimate issues, they were pretty quick to help me out.

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    [–] 0 points 5 days ago