16
Trip dot com is threatening to cancel my round-trip flight and keep my money unless I withdraw my legitimate PayPal dispute (lemmy.world)
submitted 5 days ago by to c/travel@lemmy.world
6 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] 12 points 5 days ago* (3 children)

I must be missing something here. If you thought you were going to get a refund through the vendor directly why did you issue a chargeback?

If you're asking for a chargeback from the payment provider on the payment you gave the vendor, why would you expect to still receive the product/service or a refund directly from the vendor instead of receiving it from the Paypal dispute process?

  • permalink
  • fedilink
  • source
  • hideshow 3 child comments
    •
  • [–] 4 points 5 days ago (2 children)

    It sounds like they asked for a refund from the vendor who would only give them a partial refund, so they went to Paypal for the full amount, which is not unreasonable.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 4 points 5 days ago (1 child)

    I get that, but then the response from the vendor saying they won't refund if the dispute goes through is entirely expected.

    Once you go the chargeback route you are an enemy of the vendor. Expect nothing from them and continue to seek your restitution from the payment provider. Anything the vendor says after chargeback is just noise to ignore.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 1 child comment
    •
  • [–] 3 points 4 days ago

    The payment processor is working on your behalf and they've essentially stuck their hand in the till and pulled put out the money they previously put in. 100% have no idea what OP expected to happen.

  • permalink
  • fedilink
  • source
  • parent
    • load more comments (-1 replies)