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[–] 220 points 4 months ago (9 children)

It's not shoplifting, its an employee discount.

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  • [–] 69 points 4 months ago (7 children)

    The industry term for that is "shrinkage".

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  • [–] 7 points 4 months ago (4 children)

    I thought that was used in the porn industry.

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  • [–] 6 points 4 months ago (3 children)
  • [–] 143 points 4 months ago* (20 children)

    It is 1866. Stores are making record profits while complaining.
    It is 1940. Stores are making record profits while complaining.
    It is 2026. You get the picture.

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  • [–] 8 points 4 months ago

    1920s - Corporation Genius idea: "self service groceries" - put the product out so people have to fetch the items themselves. Less employees, record profit! But no fairsies, stop stealing!

    2000s - Corporate Genius idea: "self service checkout" - People scan their own products that they went and got from the shelves. Less employees, record profit! But no fairsies, stop stealing!

    Solution? Tax the employees more to pay for police to protect our record profits!

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  • [+] -23 points 4 months ago* (last edited 4 months ago) (18 children)

    "Record profits" in nominal currency will be made year after year. Profit margins (on supermarkets in my country) remains low, and is lower than it was 10 years ago.

    EDIT: if you don't believe me, ask for evidence instead of just downvoting because you don't like facts. Lemmy has a narrative about grocery profits that (at least in my country) is not supported by evidence.

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  • [–] 34 points 4 months ago* (14 children)

    I recognize the impact inflation has on the term, but it varies from store to store and country to country whether it outpaces inflation. Walmart, which this meme is about and a load bearing parasite on the US, maintains growth slightly above inflation. This doesn’t indemnify everyone, or really anyone in particular. It’s pointing out that money is going somewhere in this current era of force-fed infinite growth, but seemingly not to the people who need it most.

    To phrase my comment another way, the wealth gap is widening and businesses will do anything but address it, instead complaining about their own impropriety as if it were your fault.

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  • [–] 3 points 4 months ago (4 children)

    This meme is about self service checkouts which are ubiquitous in my country.

    Walmart had an operating profit margin of 4.2% in their last statement, and a net profit margin of 3%.

    If you're looking for someone to blame for widening wealth inequality, profit margins under 5% are not where you'll find it. Check the facts instead of going on pure vibes - company accounts are public and subject to audit (on pain of huge punishments if wrong - they got Al Capone on tax fraud remember)

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  • [–] 3 points 4 months ago (1 child)

    Walmart’s gross profit rate was 24.1% of net sales in fiscal 2025, and operating income was $29.348 billion, or 4.4% of net sales.

    So for every $100 Walmart keeps $4.40 after paying everything including corporate staff but before taxes.

    For Walmart, the “3%” is basically net profit margin for fiscal 2025, Walmart reported $680.985 billion in total revenue and $19.436 billion in net income attributable to Walmart, which is about 2.85%.

    3% sounds like nothing but 19.5 billion in profit definitely is but nothing.

    Wording it like this is a struggling company is a really…special way to go about this.

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  • [–] 2 points 4 months ago

    I'm getting my numbers from here: https://stock.walmart.com/financial-information/income-statement I believe the difference in figures is between US and Worldwide, and aren't different enough to affect the conclusion.

    I'm not "wording it like" Walmart is struggling; I'm saying that Walmart (and the grocery sector in general) works on razor-thin margins, and trying to ignore that fact by talking about "record profits" is misleading and either stupid or dishonest. I'd encourage you to re-read my comment and try to decide which words made you interpret it that way - I think you'll find that they aren't there, that I was just reporting facts in neutral language, and you've made that interpretation because I'm going against the narrative.

    What a low profit margin means is that if an average shopper buying a $100 basket of goods decides to swipe a $2 chocolate bar, their profits are nearly halved. Problems that seem small have large effects to a company operating like this.

    The narrative Lemmy commenters tend to believe is that the cost of groceries went up in the 2020s due to corporate greed and lay the blame for their current struggles at the foot of retailers like Walmart. The actual facts don't bear that out. They then mock complaints about theft from shops attributed to self-service checkouts as price-gouging fat cats whining that their cost-saving measure isn't saving them costs, ignoring that, with profit margins relatively steady/down since before the pandemic, those cost savings are being passed on to them, the consumer.

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  • [–] 1 point 4 months ago* (1 child)

    Are the companies in your country currently complaining about theft in massive PR campaigns? Because Walmart is.

    And Walmart’s outpaced inflation. Not all of our companies have, but some certainly. Your argument is like asserting that a car couldn’t have run out of gas because it has 90 km/l.

    And of course I’m going to blame a company that underpays and abuses its employees as severely as Walmart, while siphoning half of its personnel budget from local taxes.

    https://www.usinflationcalculator.com/inflation/historical-inflation-rates/

    https://wallstreetnumbers.com/stocks/wmt/operating-expenses

    https://www.macrotrends.net/stocks/charts/WMT/walmart/revenue

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  • [–] 1 point 4 months ago

    Not in a massive PR campaign, but yes they are complaining publicly. Retail theft has gone up significantly, with 360k offences in the last year before the pandemic, having fallen for a couple of years from a peak of about 380k, and the most recent year stands at 530k offences.

    And by all means, criticise Walmart for their abuses of staff and exploitative practices. But their profit levels are just not part of it. If Walmart were nationalised and stopped making profit and stopped paying its execs as much your $100 grocery bill would still be over $95. Hoo-fuckin-ray.

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  • [–] 3 points 4 months ago (8 children)

    I can tell you that Dillons (subdivision of Kroger) is on genuinely razor thin margins, and they at least pay half way decent for the area im in

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  • [–] 3 points 4 months ago* (7 children)

    Then it sounds like I wasn’t referring to Dillons. Do they even have self checkout?

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  • [–] 4 points 4 months ago (6 children)

    Yes, most have two separate checkouts on both sides. And also this weird self checkout/belt lane thing. Was just trying to add to the conversation, geez.

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  • [–] 2 points 4 months ago (2 children)

    I didn’t mean any offense, but I exclusively found dillons in low population cities, which made me question whether they’d have any need for a self checkout.

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  • [–] 3 points 4 months ago (1 child)

    Even the little corner shop in my town of a couple thousand people has one now. There's no way that a second full checkout would fit in the space, nor is hiring another staff member to work it likely to be realistic, so it's a straight upgrade in capacity

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  • [–] 1 point 4 months ago (1 child)

    Gotta be careful giving dissenting opinions in the black and white world of the internet.

    I have no idea what the belt lane thing is and I'm interested. My self checkouts are just the scanner thing, and then you put the items on the scale. The inclusion of a belt is intriguing.

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  • [–] 2 points 4 months ago

    So, its a self checkout screen, then you place your scanned items on a belt that carries it to a bagging area. I think the idea is for the self checkout attendant to then bag the items for you

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  • [–] 1 point 4 months ago

    I fucking hate that belt fed one! They put it in my go to store shortly before I moved close to an aldi and how exactly is it supposed to be helpful? You scan, and it belts it all into a pile at the other end that you then have to walk over and organize. At least the lazy Susan designed ones can let you organise it all into the bags.

    Also, I don't know how their "unexpected item in the bagging area" sensor works but I literally set them off by getting within 10 inches of the bags. When I worked at one years back we literally measured the distance. No contact, no previous errors, tested on two different machines, apparently I produce an aura that makes Dillons bags gain mass.

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  • [–] 6 points 4 months ago (2 children)

    And according to Hollywood accounting not a single movie has ever made a profit...

    I would be surprised if supermarket's profit margins are actually as low as they all claim.

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  • [–] 5 points 4 months ago

    They are “low” but it’s on purpose. When you make 19.5 billion in profit that’s the number that needs to be spread around. 3% sounds like Walmart might go under with one bad move. 19.5 billion in profit after they paid taxes in 2025 is a powerful company with plenty of profit.

    People don’t really understand how these companies profit from their scale. They expect the regular person to be empathetic over 3% profit while hiding 20 billion dollars year over year.

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  • [–] 0 points 4 months ago

    Not true, Hollywood can shift profits from one film to another, but not hide them in such a way that no-one of them break even. You could have checked what the major studios are making (it was about $6bn net in 2025).

    This is what audits are for, and in any functioning country (indeed even a half-functioning one like the US) the internal revenue department makes it very difficult to hide profits at a large scale. There's an easy way to sniff check this claim: if it were possible to hide profits so thoroughly, why does any company at all pay any corporation tax at all?

    What Hollywood does is shuffle its real costs around so that films which would have to pay the largest royalties appear to make no money. They can also shuffle some things around so that subsidiaries operating in high tax countries appear to make a loss. Supermarkets selling physical goods in physical shops can't do this.

    There's also no reason to think that companies have got better at hiding profits over the last few years, even if you think their profits are wrong.

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  • [–] 66 points 4 months ago (1 child)

    The complaining is an important part of the theatrics.

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  • [–] 16 points 4 months ago*

    I used to work with a very wealthy man. He owned a very successful side business and had some very good customers. He would tell me about how he would exaggerate all of his complaints about how much money he's going to lose when something or other happens. And I saw him do it to people at work. One of his major skills was playing the victim. I lost all hope of feeling bad for business owners once I realized that was a thing. Meanwhile, he has a huge house on the palisades outside of New York City and all his kids went to private schools from preschool to college.

    When he left, he tried to give me his bill oRiley CD collection.

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  • [–] 56 points 4 months ago (12 children)

    Self-checkout or not, minimum wage is not even remotely enough to expect cashiers to be anti-theft enforcement.

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  • [–] 13 points 4 months ago (11 children)

    Doesn't stop some people from trying to. Lady at Smiths insisted on seeing my receipt after telling her twice that yes I was sure I correctly scanned all of the 6 items in my cart, thank you.

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  • [–] 9 points 4 months ago (7 children)

    I don't know what "Smiths" is, but unless it's a club like Costco that can impose it as a condition of membership, they have no right to demand your receipt or stop you from leaving.

    If they stop you anyway, they had damn well better have probable cause (and no, refusing to show a receipt doesn't create it by itself) because otherwise that's a false arrest.

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  • [–] 5 points 4 months ago (2 children)

    One of ours does this. I object, so I just breeze past the security guard without listening or making eye contact.

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  • [–] 2 points 4 months ago (1 child)

    Me too. Unless you are going to lay hands on me (after which you have a bigger problem) I am just going to walk right by you and ignore you if you try to force me to do anything.

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  • [–] 2 points 4 months ago (3 children)

    Just a standard regional grocery chain. They dont have memberships but im not gonna make a scene over $40 worth of groceries i knew I had scanned properly so I just let her realize her mistake and decided not to shop there anymore.

    Just saying that the lack of pay doesn't stop people from appointing themselves as volunteer loss prevention.

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  • [–] 7 points 4 months ago* (2 children)

    You don't make a scene, you ignore them and walk past them and through the door. You don't have to prove you own the things you bought. Pretend you don't speak English or just are confused and keep moving.

    I will say though I'd probably show them the receipt instead of call the cops, but that says more about what I think the cops might do than anything else.

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  • [–] 5 points 4 months ago (1 child)

    Pretend you don't speak English or just are confused and keep moving

    I just either ignore them entirely or say "no, thank you", declining it as the request it actually is rather than the demand they try to imply it to be.

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  • [–] 50 points 4 months ago* (last edited 4 months ago) (4 children)

    They've been experimenting with self-checkouts for decades. When I was a kid, I remember being in a store with my grandma, waiting in line to pay, and an employee kept trying to entice those in the line to come over and try the self-checkouts.

    She asked my grandma a few times before my grandma, a proud union supporter, snapped "I want a person to ring me up. I'm trying to save your JOB, young lady!"

    And the young woman stopped asking my grandma.

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  • [–] 8 points 4 months ago (2 children)
  • [–] 36 points 4 months ago* (5 children)

    This is bananas, and this is also bananas... It's odd that all this produce is bananas. Oh well, I'm not trained to tell the difference.

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  • [–] 67 points 4 months ago (25 children)

    I’m gonna be so real, I prefer self-checkout whenever possible. The “employee discount” is just an occasional bonus

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  • [–] 47 points 4 months ago (22 children)

    I don't.

    Every single thing involves me getting the attention of the 1 guy who is responsible for minding like 10 of them.

    • item won't scan ...
    • you have alcohol
    • you have a thing with a discount sticker on it
    • item has 2 upcs on it for some reason and the first one scans and is like twice the cost of the thing
    • I accidently pick the wrong tomato type and to fix it I need to get someone's a attention
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  • [–] 23 points 4 months ago (10 children)

    Not to mention it takes twice as long because you're unloading an entire trolley onto a space that holds maybe 4 items, you're scanning, and you're bagging. There's no area to actually work and put all your shit, this doesn't even include the 4-12 times you need the person to come fix the broken machine, but that 1 person is busy fixing 4 other people's broken machines.

    Something that would take you and a professional working together 5 minutes ends up taking 10+ minutes

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  • [–] 5 points 4 months ago (1 child)

    Wait, you guys have to unload everything at the register and scan it there?! No wonder you hate that shit. In Sweden we have a portable scanner that we bring with us through the store, and you can remove stuff yourself. Removes most of the hassle. There might still be items that need checking or an ID check, but the former usually doesn't take long, and the latter they can do remotely if you look way above the required age. Saves a shit ton of time, since there's very often a queue at the regular registers.

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  • [–] 3 points 4 months ago

    https://theshelbyreport.com/wp-content/uploads/2024/08/Cardenas-Self-Checkout.jpg

    They look like this and if you can something and don't put it on the platform to the left it it complains. Sometimes it decides the weight doesn't add up for some reason and then you "UNEXPECTED ITEMS IN THE BAGGING AREA" ... Often once it has decided this it requires... You guessed it, me getting the attention of the clerk who is busy trying to keep 10 - 15 other kiosks moving and each kiosk is doing the same bullshit to everyone.

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  • [–] 5 points 4 months ago* (last edited 4 months ago) (5 children)

    I have absolutely never had that experience, it's always the opposite. I'm in, I'm out. The good thing is, if you don't like self-check you can go through the clerk line and vice versa.

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  • [–] 3 points 4 months ago (3 children)

    There is a severe lack of space if you're getting a lot of items and no good way to remove full bags without the thing yelling at you.

    I used to scan and bag groceries in high school and the scanners on the self checkout slow me down significantly as well. Constantly flagging items as not bagged if I scan the next item too fast (even when bagged) or for not scanning items if I dare have something in my right hand while bagging with my left.

    And yeah, I'll avoid the one line with a human where they're 4 deep with 50 items each wanting to pay with checks still.

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  • [–] 1 point 4 months ago (1 child)

    If you have more than like three things get the hell out of the self-checkout lane. I'm so sick of being behind a person getting fifteen different kinds of produce that all need to be entered manually while I wait with my single gallon of milk.

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  • [–] 3 points 4 months ago

    Supermarkets in my area have had separate basket and trolley self-checkout areas for a good while. Basket ones are what you describe, trolley ones have enough space for a trolley on one side and about three or four times as much packing area on the other

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  • [–] 7 points 4 months ago

    Self check-outs at a fast food place (or boba tea etc.) are great because you can ensure that everything is correct and to your liking before making payment.

    But they’re absolutely atrocious for any transaction where you’ve already picked out a half-dozen items or more.

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  • [–] 5 points 4 months ago (2 children)

    My experience is from Norwegian shops, so it might differ from the standards in elsewhere.

    • item won't scan: very rarely an issue. We can put in the bar code numbers manually if needed.
    • you have alcohol: a nearby staff will take a quick glimpse at me and will approve the age from their unit. Only people close to the age limit will have to wait for the staff.
    • discount stickers in shops here have the updated price on a barcode on that sticker.
    • I don't understand the "2 upcs"-issue.
    • accidental scans can be corrected by the user without staff involvement.
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  • [–] 4 points 4 months ago

    Having lived in both the US and Denmark, I'd say the listed problems are much more prevalent in the US. The ID check being a pain, the double bar code, discounts not being applied.

    It's just a better experience here than the US lol I'm guessing it's similar in Norway

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  • [–] 1 point 4 months ago

    We can manually enter the bar codes in the usa. It’s just that my fellow Americans are stupid.

    Alcohol needs an ID scan.

    Discount stickers work the same here, but again, Americans.

    I think if I buy boxes the 2 upc thing becomes an issue.

    Accidental scans need a person to confirm you didn’t steal. Although I know the people where I go and they’ll just approve it remotely when it pops up.

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  • [–] 3 points 4 months ago* (last edited 4 months ago)

    Advantage: when somebody is taking so long it seems like they're figuring out their taxes, you're not stuck behind them because the one line goes to multiple stations. At least where I shop.

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  • [–] 3 points 4 months ago (2 children)

    I have seen only one implementation of this that I like so far, in Decathlon. You dump your shopping basket in the machine's basket, you don't even have to know what is in there and the machine automatically picks everything up by their nfc tags. It has never failed for me and you don't need to search for any tags or barcodes. You pay, you can pick up all yours stuff and dump it in your bag and you are ready to go.

    The polar opposite experience is the one you describe and for those shops I avoid the machines if I can.

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  • [–] 1 point 4 months ago* (last edited 4 months ago)

    The first time I used decathlon's self service I was so confused, I was like, where barcode? And I was about to go look for another one. And the staff member said, no it's fine, just leave it in there and it will scan.

    And then I had to carry 20% of my body weight in training weights home on the buses when I realised my backpack wouldn't support them. 😅 fun times.

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  • [–] 2 points 4 months ago

    Wow yeah I bought a six pack of Coke or something and the scanner picked up the UPC on the cardboard carrier AND one bottle, like fuck off you're charging me an extra bottle! Took a while for the attendant to stroll over and lackadaisically fix it at his leisure.

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  • [–] 0 points 4 months ago

    Wild guess, you're American? Because every story I hear about self checkouts in the US is this. Meanwhile in actual first world countries where they are modern systems you very rarely have any of these issues. Even my experiences in Croatia and Spain from 20 years ago had solved most of this (and please, I'm not dissing them. I'm a Swede and my experience is just that Scandinavia is on the forefront of stuff like this.) I haven't had to grab the attention of a worker for so many years, and from what I see with other shoppers it's the same for them. The workers seem bored if anything because they so rarely have to help someone even with one person minding twenty of them at the larger stores.

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  • [–] 4 points 4 months ago

    Yeah, so I hit the grocery store two or three. Times during the week, usually getting stuff for dinner that night, fresh veggies, meat, that sorta thing. It makes sense with how my mornings lay out, and I prefer small trips. I'm at a point where I have this shit down by rote. Yes, there's some hiccups, like watermelon needing an employee because people use watermelon to steal apparently, but I kind of program in to the whole operation.

    Larger orders, I'll hit an employee so I can bag while they scan.

    At the end of the day, it's always about efficiency, and so it's generally best for me to self checkout.

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  • [–] 32 points 4 months ago (1 child)

    One time, i scanned all of my items and had to wait for someone to check id because it included alcohol. After they unlocked the machine, I paid and left. Turned out that none of the scans registered after the first alcohol item, so i got a bunch of freebies. I'd normally give a shit, but this is how well they trained me and how well their system worked.

    The process is perfectly designed to give you the results you got.
    -Demming, or someone like him

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  • [–] 10 points 4 months ago

    Many moons ago, I stopped by the art supply store with my stepmom to get some colored twine. We picked up 2 rolls, and were basically forced to do self checkout. I watched her scan each one, but only one actually registered. The price for a single roll was also more than double the cost if she had bought it on Amazon, so the total when checking out was within a reasonable ballpark. Once we got to the car, I pointed it out, and she apparently had no clue, but was annoyed enough not to go back and pay for the second.

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  • [–] 32 points 4 months ago

    How do you expect me to tell the difference between organic lionsmane mushroom and a banana?

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