https://x.com/valvesoftware/status/2051695149026353424

"Steam Controller ran out faster than we anticipated, and we hate that not everyone who wanted one was able to get it. We’re working on getting more in stock and will have an update on expected timeline soon."

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[–] 72 points 6 months ago (4 children)

Don't feed the scalpers people

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  • [–] 8 points 6 months ago (1 child)

    It wouldn’t have cost them anything to say “we’re opening up orders to users who have had a Steam account for at least 2 years, limit 2 per account. After 30 days we’ll open it up to everyone. “

    That alone would have stopped so much scalping, and garnered goodwill with the players.

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  • [–] 51 points 6 months ago* (13 children)

    What I don't understand is why they don't just let everyone place orders regardless of current stock over a certain time window, then once the ordering window is closed, arrange for production to meet demand? Or at least do something like a first-come, first-serve waitlist after the initial stock sells out.

    Sure, it would take significantly longer to go from order to delivery, but the customer experience would be so much better without having to deal with the mad scramble to try and get an order in the minute they open up. Letting people stake their claim even if stock hasn't caught up yet would also deter scalpers.

    Maybe there's a good reason for this, but I don't know what that could possibly be.

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  • [–] 37 points 6 months ago (4 children)

    A) You'll have people selling their place in line, which means that those who can afford to take a large quantity of orders in advance can profit from the difference

    B) It's not exactly good PR to order something and having to wait a variable window of time for it to finally arive at your door (see almost all Bethesda merch incidents post Fallout NV)

    C) Valve doesn't operate like a dropshipper. There is no "white label" steam controller being made in china that they can slap their logo on and sell as soon as people order for it. They have to contract volume in advance, since it's a bespoke product.

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  • [–] 22 points 6 months ago (3 children)

    If only they limited it to 1 per steam account and made it only available to accounts that are sufficiently old.

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  • [–] 11 points 6 months ago (2 children)

    You can buy counter strike and tf2 defunct trading platform accounts that are decades old for pennies on the dollar.

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  • [–] 11 points 6 months ago (1 child)

    Dang, I didn't know that. Just gets more complicated!

    Maybe active accounts that are old lol

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  • [–] 14 points 6 months ago

    Look at this comment chain is ideas that are good in theory

    I’ve had friends who haven’t bought a game in a very long time and still plays games like it’s 2013 (wish I could do that). On the other hand I have a cousin who me and another cousin are tying to get into pc gaming, and thus has a very new account with practically no games, and might continue playing on his Xbox till he can a steam machine or decent pc

    I for one would also love to stop scalpers and make a flag of their skin but that’s really hard when protections have to also not alienate any actual customers

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  • [–] 17 points 6 months ago (1 child)

    Because market conditions are fucking insane right now. If they allow backorder and their production price doubles they would have to either honor the orders and take a huge loss, or refuse to honor the price and take a reputational hit.

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  • [–] 15 points 6 months ago

    $5 to get in queue. Price adjusted as needed when order is available. Done.

    This free-for-all system is bullshit and has been extra shitty for everything since 2020.

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  • [–] 3 points 6 months ago (1 child)

    One thing that comes to mind is that even if they get hit by a space rock tomorrow, your order is on it's way. There's guarantee it exists and is already destined for you. Seems fair and safe.

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  • [–] 1 point 6 months ago (2 children)

    Why wouldn't the scalpers just fill up the queue?

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  • [–] 37 points 6 months ago (1 child)

    Scalpers are already selling it like double the MSRP.

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  • [–] 74 points 6 months ago* (last edited 6 months ago) (7 children)

    They could just open up a permanent preorder system for all of their hardware and avoid the bullshit to begin with.

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  • [–] 49 points 6 months ago (3 children)

    Yeah, I mean, at this point valve has proved to be trustworthy. I wouldn't mind placing a pre-order or backorder with them.

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  • [–] 31 points 6 months ago

    Plus hardware preorders actually still make sense because it can't just be digitally copied and a key generated without anyone even needing to press a button. Which was also the case for games at one point.

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  • [–] 12 points 6 months ago (1 child)

    How the did it with the steam deck was nice. It wasn't a pre-order in the usual sense, since you didn't pay anywhere close to full price. Just a refundable $5 that would go towards the cost of purchase when you bought it.

    I don't mind that for hardware, since it cuts out scalpers and doesn't obligate you to purchase something before you know the quality.

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  • [–] 21 points 6 months ago (2 children)

    As someone who waited 6 months for their Framework 13 pre-order batch to ship, let me tell you, there are drawbacks to that system as well!

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  • [–] 2 points 6 months ago

    Looks to me more an endorsement of preordering when stock is limited. If delivering laptops in the order it received took 6 months then a first come first serve would have meant no laptop at all within 6 months for many people who wanted one.

    It'd come down more to who is the luckiest and has the best bots.

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  • [–] 267 points 6 months ago* (20 children)

    Please Valve, get the fuck off X.

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  • [–] 89 points 6 months ago (3 children)

    And at the very least, they shouldn't be paying the fascists running it $2,000 a year to be there.

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  • [–] 48 points 6 months ago (2 children)

    There's a decent chance an account as big as Valve gets the "premium business" bullshit for free. Not sure if there's a way to tell but it's definitely possible.

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  • [–] 28 points 6 months ago (3 children)

    Kinda reminds me of a poster I saw today advertising a communist group and an anti-billionaire rally. Had a QR code to follow them on Instagram and X. 🙄

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  • [–] 13 points 6 months ago (1 child)

    Reminds me of a local pro-privacy group I came across a while back, whose only public online presence was a Facebook group.

    Like I get it from a "reach" standpoint, and I think it's fine if you're following a POSSE system, but I feel a lot of people don't do that.

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  • [–] 20 points 6 months ago (8 children)

    They should diversify where they post and help guide people to those other platforms, but just leaving X altogether wouldn't accomplish anything. They need to talk to the people where they are

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  • [–] 55 points 6 months ago (4 children)
  • [–] 19 points 6 months ago (3 children)

    They need to be on Mastodon specifically.

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  • [–] 11 points 6 months ago* (last edited 6 months ago)

    Really any activitypub compatible service. Honestly for a big company like that I dislike mastodon, bluesky, anything twitter adjacent, because then responses become a linear “stream of consciousness”of people responding and it’s hard to filter the signal from the noise. Honestly I’d prefer a valve community on lemmy somewhere that they run

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  • [–] 1 point 6 months ago

    Its easier to onboard people by having stubborn people use multiple apps instead of a full switch right away. So X, Bluesky, and Mastodon in this case getting them off X bit by bit. Another being Instagram and Pixelfed. Reddit with Piefed, and Voyager for Lemmy/Lemmy. Etc.

    That's what has worked for me to get others that are tough to get off those platforms off them overtime instead of in one moment

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  • [–] 27 points 6 months ago

    Valve dont need to be on X lol, anything they post in an official manner on any site, will be immediately shared by news outlets anyway.

    Same goes for any large company.

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  • [–] 57 points 6 months ago (11 children)

    PSA: don't buy any from eBay. fuck scalpers.

    if you don't buy it they won't sell it. if they don't sell it, they won't buy more.

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  • [+] 9 points 6 months ago (8 children)
  • [–] -5 points 6 months ago (7 children)

    Scalping is legal in lots of countries.

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  • [+] 6 points 6 months ago (6 children)
  • [–] -5 points 6 months ago* (5 children)

    People reselling stuff for profit is the cornerstone of capitalism.

    They are wholly different situations, and it’s astonishing you went there for a rebuttal.

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  • [+] 6 points 6 months ago (3 children)
  • [–] -4 points 6 months ago* (2 children)

    That doesn’t mean you go and abuse someone’s reporting system for something that’s not against their rules or their countries sellers rules.

    You just seem to be very angry about this, chill out dude.

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  • [–] 1 point 6 months ago

    I'm not anti-capitalism like the other guy, but I still need to correct your first bit. I'd rephrase it as "People adding value to something then reselling it is the cornerstone of (uncorrupted) capitalism." "Adding value" can be lots of things, even something as simple as collecting a bunch of related products together in a more accessible, easily browsed format, i.e. what your average retail store does.

    Scalping does not add value. It leaches it. You could try saying it adds value to someone who couldn't be present during the original sale, but it does that by robbing the purchase opportunity from someone else while adding an exorbitant middle-man tax, so there's no net gain in the system. It shouldn't matter what platform or legal rules exist. It should be enough that it's obviously unethical.

    The closest I'll come to saying something like scalping is okay is when someone resells a product forclose to the original price to people left out of the original market.

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  • [–] 64 points 6 months ago (2 children)

    I’m a bit miffed they didn’t handle the release better. Not sure what restrictions were in place but judging from eBay scalper screenshots it wasn’t much.

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  • [–] 20 points 6 months ago (3 children)

    Did they not limit pre-orders to people with existing steam accounts and one controller per account because that would have been an excellent idea and I assumed that they would have thought of that.

    Anyway I have zero interest in the controller until the VR headset comes out.

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  • [–] 7 points 6 months ago (2 children)

    They did it with the Deck, but apparently didn't think the controller would garner the same reaction, somehow.

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  • [–] 20 points 6 months ago (2 children)

    At this point, I'm not really even going to bother. I'll just wait another year or so until people get enough then snag one.

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  • [–] 3 points 6 months ago (1 child)

    I still haven't bought a PS5 because of this lol. At first it was too expensive and scalpers bought them all, so I thought "no worries, I'll wait a year or two and get one on the cheap when it's older." And then the price kept going up over time so I just never bothered.

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  • [–] 3 points 6 months ago

    My son has bugged me for a PS5 and I almost got one, but then convinced him that steam is more than enough for us. A friend of mine has over 2000 games and he shared it with me. Thankfully, my son was convinced 😂

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  • [–] 19 points 6 months ago

    Why not just take all the orders now and increase the estimated shipping date? Cut scalpers off at the knees by eliminating FOMO.

    I love my original steam controller. I want one of the new ones for when my original eventually breaks. I don't need it now though. So I would be happy to wait, if I knew they weren't going to abandon it like the old controller.

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  • [–] 17 points 6 months ago (3 children)

    To everyone complaining about scalpers: if you report them on ebay, they will get taken down. Go make their lives harder!

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  • [–] 47 points 6 months ago

    An absolutely based strategy would be to launch a highly anticipated product with falsely constrained supply. Then right as the scalpers start posting their shit release the real supply with like a $10 price reduction and make a big announcement. Scalpers get rekt when everyone who wants one can get it for $10 less.

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  • [–] 11 points 6 months ago

    this reads like “more than a month” and i’m so bummed. i really want one :c

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  • [–] 9 points 6 months ago

    Steam hardware selling faster than Nintendo hardware.

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  • [–] 8 points 6 months ago

    Really should have just let people preorder to get ideas for day one demand. I expect after one major restock, the resale value tanks and things are normal in gamepad land again. I'm always annoyed with these companies not taking backorders. They did that with the Deck. It's a controller sold by the company it's from sold in its store that has already had backorders done for the Deck launch. This isn't Nvidia and AIB partners. This is fully Valve controlled in a proven storefront. They could have handled this way better

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  • [–] 5 points 6 months ago (2 children)

    Is the controller a limited run kind of thing or does valve intend to continue selling them indefinetly?

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  • [–] 15 points 6 months ago (8 children)

    Man, if anyone reeaaallly wanted one and didn’t get it hmu and maybe I could ship you my v1

    But this reeks of scalpers to me, if you really need a controller save some dosh and pick up a Vader Pro

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  • [–] 14 points 6 months ago* (last edited 6 months ago) (7 children)

    My eyes lit up when you mentioned the Vader Pro, but I was left with disappointment due to the lack of dual trackpads.

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  • [–] 28 points 6 months ago (6 children)

    Yep. The trackpads are 90% of why I want this controller. It’s such a killer feature.

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  • [–] 5 points 6 months ago (5 children)

    As an owner of the original I find the track pads to be pretty meh. Theyre equally as good as any track pad, so not great. What I like and cant understand why isn't universal are the paddleflaps/buttons on the back. The closest anything has ever gotten is the Z button on the n64 controller.

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  • [–] 19 points 6 months ago* (1 child)

    For me, the trackpads are specifically useful for mouse controls, not for precision. I’m a couch gamer and tired of having to reach for my mouse or keyboard just to do one thing and then grab my controller again.

    With the trackpads, I also get the virtual keyboard. Another killer feature.

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  • [–] 4 points 6 months ago*

    Yeah they have their uses. I'm glad they relocated them to the bottom of the controller though, as they aren't quite useful enough to be at the center. I'm curious if the new one will have the same comfort level as the old one.

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  • [–] 6 points 6 months ago

    I use mine for radial menu input without the need for a modifier button. Many of the best mods I use for skyrim/fallout use keybinds for all sorts of actions. Games that work best with mouse/keyboard that have way too many keybinds for a normal controller worked awesome on my OG steamcontroller and great on the deck with a little configuration.

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  • [–] 3 points 6 months ago

    It took me a while to get used to them but using dual track pads for all games made everything feel so much better, I'm getting the new controller but I think there's a good chance I'll stick to the original Steam Controller.

    If yoi take some time to tweak the settings the track pads can do anything.

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  • [–] 8 points 6 months ago (1 child)

    Honestly I don't even blame them for underestimating demand. Based on comments here and my own personal intuition, I would've guessed that it would've sold great, to a very niche audience.

    Maybe it has more widespread demand than expected, those track pads make it amazing for any couch PC usage, gaming or not, and many existing SteamDeck owners like myself are already aware of this.

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  • [–] 1 point 6 months ago

    I have a steam deck, and love using the device in handheld mode due to the trackpads. But I also like a bigger screen and prefer to play it docked to my TV.

    When doing that, I miss the track pads and their value as a precise input or macro pad. There are some games that I have to play handheld because a controller doesn't give me enough options.

    I didn't buy a steam controller yet, but it's absolutely on my wishlist for when I can justify it. Waiting on my old PS4 controller to bite the dust. Its trackpad is close, but not as good.

    I think in a decade, we will see the Steam Controller trackpads redefining the default controller the way joysticks and bumpers/triggers did.

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  • [–] 2 points 6 months ago

    Yeah that sucked, I was at work and missed it.

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  • [–] 4 points 6 months ago (2 children)

    I want one, but I'm not sure I $100 want one.

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  • [–] 1 point 6 months ago

    I'm excited about this one; i can't wait for it to go out of production before it becomes available in my country!

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