They haven’t had my business in years. Too bad I can’t extra avoid them.
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Great call management, that'll make your food taste better.
Seriously, that's the easiest fast food chain boycott.
I literally have not stepped inside of a BK in over 10 years. Not for ethical or boycott reasons. I just got tired of having stomach pain every time I ate there. They have the worst food of any restaurant fast or not. Their fries left a weird waxy dry taste in my mouth and their “burgers” felt like a stack of wet paper towels.
How people can still eat there is mind boggling.
Why not just have the AI say please and thank you at every possible opportunity on a loudspeaker?
If an AI can scam old people out of their retirement I dont understand how the drive through attendant isn't just replaced with an AI yet. I know easy to trick and all that but that's the one job most people hate at fast food. Add like 5 speakers so people can place 5 orders at once and then have the person go to work making food instead of taking orders.
Oh they're trying. Experiments have made so many mistakes.
I saw a story recently where a guy spent some time with a customer service chatbot, and ended up convincing it to give him 80% off, and then ordered like $6000 of stuff.
LLMs just don't produce reliable/predictable output, it's much easier for the user to get them to go off the rails.
Aren't there also tons of studies and math that show/prove they cant differentiate between instructions (e.g. from the company) vs data (e.g. that guy's messages)?
Yes, I believe that is the case.
Of course in any other application, keeping instructions and data separate is very important. Like an SQL injection attack is when you're able to sneak instructions in where data is supposed to go, and then you can just delete the entire database, if you want. But with LLMs the distinction doesn't exist.
McDonald's briefly had an AI run their drive thru. Apparently it got a lot of complaints, but honestly it massively improved my local McDonald's order accuracy and speed. It was significantly better than the extremely shitty employees they normally have working the line.
Underpaid and mistreated employees don't make for employees that go above and beyond.
Taco Bell had it, too. I have never actually completed a purchase with an AI.
Years ago, I adopted a personal policy of driving off as soon as a restaurant attempted to upsell. The Taco Bell AI always attempted to upsell me. 100% reliable on that offensive behavior. But what really and truly pissed me off was that even if I told it "No" or remained silent to its query, it always added the item to my order.
I'm happy to tank their KPIs as "reward" for their AI bullshit.
Taco Bell has already automated the drive though orders at a number of locations. The staff still have to listen to the conversation to make sure the AI agent doesn't go off the rails. I bet they've got some fun stories
Because AI is more likely to say "fuck you" and then rant about how the Holocaust wasn't real.
“Welcome to Costco, I love you”
Say thank you for what? Listen if it comes out naturally for some reason it's fine, but the forced thank you, please, my pleasure, yessir, yes right this way master, etc etc is cringe af.
Turns out, the major use case for AI is surveillance analysis for those who don't care too much about false positives.
I don't recall ever caring in the slightest if an employee says "please" or "thank you". Of course I like politeness, but those terms aren't necessary for it.
I prefer to be the one saying please and thank you. They're providing a service to me, not the other way around. As for my money, we both know most of it is going to the owner.
They could say "fuck you die" and as long as they didn't spit in my food I wouldn't give the slightest shit. I came for a burger not useless platitudes.
Even more horrifying: employees are forced to wear headsets that constantly whisper BS in their ear while surveiling them.
This sounds like the kind of thing that will simultaneously induce paranoid delusions while also kind of validating them. Don't service workers go through enough already?!
I hate living in a dystopian novel.
Manna was connected to the cash registers, so it knew how many people were flowing through the restaurant. The software could therefore predict with uncanny accuracy when the trash cans would fill up, the toilets would get dirty and the tables needed wiping down. The software was also attached to the time clock, so it knew who was working in the restaurant. Manna also had “help buttons” throughout the restaurant. Small signs on the buttons told customers to push them if they needed help or saw a problem. There was a button in the restroom that a customer could press if the restroom had a problem. There was a button on each trashcan. There was a button near each cash register, one in the kiddie area and so on. These buttons let customers give Manna a heads up when something went wrong.
[…]
Or, “Jane, when you are through with this customer, please close your register. Then we will clean the women’s restroom.”
And so on. The employees were told exactly what to do, and they did it quite happily. It was a major relief actually, because the software told them precisely what to do step by step.
the people who don’t know what’s it like to work in the service industry will get mad when someone doesn’t thank them. Those people deserve soggy food.
I used to work in the service industry. Holy crap, do I end up extra nice to anyone dealing with the public.
I suppose it's my service industry persona coming out in a way. But I'll be extra patient, extra kind, use the name on their name tag, ask how their day is, do basic banter. Just generally be happy to interact with them.
I don't think I've ever met a service industry person who liked it when their name was used by someone they didn't know personally. It certainly made me uncomfortable.
Yeah when my name is used by a customer, even in a positive context (unless they are talking to someone else to say how good I was), I assume they are going to use my name to harm my job in some way. Don't think that is too unreasonable in today's service industry.
Definitely had a few customers who we both know our names and are actually interested in chatting. But it's like 1/1000.
I assume they are going to use my name to harm my job in some way
Especially because the fucking corps have made it so easy to do by accident. They want to gush about my service, but give me 4/5 stars because "nobody's perfect", and I can get dinged for it. They want to praise me for taking extra time with them, and corporate might hear that I'm exceeding my allotted time per customer.
It's bullshit.
I don't want to be recorded when I order food. Your employee may have signed an agreement. I didn't.
- by buying and consuming our food you agree to everything in perpetuity.
How much are they paying for this privilege? I cannot see this being worth any investment.
Normal software can do this. Doesn’t need to be ai.
But normal software doesn't make line go up 3000%, you understand
Why would you want something that is simple, energy-efficient, fast, and reliable... when you can use AI and have none of those things?
BKs biggest problem isn't customer service, it's the fact that it costs 50 fucking dollars or more to feed a family a single, low-quality meal.
If they want to survive, they need to dramatically cut costs, not dump millions into expensive AI tools that are going to increase employee turnover rates and waste even more money.
Employees being polite isn't going to convince anyone that paying an extra $2.50 for a burger is worth it.
They should make it so that the customer says please and thank you instead. They're literally the one's asking for the service. I think its only polite, personally.
I've been pushing to implement a "stupid bitch fee" for repeat offenders.
When the customer asks "what the hell is this 20% surcharge on my bill?!", employees are required to tell them that it's "an extra fee for having to deal with your stupid bitch ass".
Then, the carrot: "If you start acting right, we might consider removing your stupid bitch fee at a later time, pending approval."
The frontline employee would of course receive a large cut of the fee, say 75-80%, with the rest going to the business.
This would obviously be a win for everyone.
- The business gets that little extra bit of cash (it at least helps cover expenses incurred by stupid bitches doing stupid bitch things)
- the employee is compensated appropriately for having to deal with hazardous stupid bitches on the job (easy morale boost)
- the stupid bitch is punished for being such a stupid bitch using a language they might actually understand - money
Stupid bitches always seem to come back, so this could be a reliable income stream for any business with a stupid bitch problem, which is most of them.
I made my pitch to several area businesses, but I haven't heard back yet.
Putting aside the shitty micromanagement, why does this require AI? There are plenty of simple transcription softwares, especially if you're just monitoring for keywords, that would be infinitely cheaper.
Yeah but it would take some amount of skill to set that up. With AI you can ask it how many times an employee said "please" and "thank you" and it will give an answer.
Of course the answer may be just made up, but you don't care, you provide the numbers to your boss and get bonus points for being hip to the new AI tech. Your boss doesn't care because the numbers all go into a database which another AI will "analyze" and the company can say they are a data driven AI native company and billionaires buy more shares. They don't really care either because at some point when they all see each other at whatever is the present day version of Epstein Island and they'll all decide to all short AI all at once. They make money on everything with AI hype when the stock go up and they'll make more when the whole thing crashes.
You just gotta understand how the tech business works!
As someone with experience in hospitality: you know what? Use it. But not on the staff, but on the customer. +15% price and fat tips automatically if they don't say either. God, I hate rude people.
Yeah, because the main thing keeping me from eating at Burger King is whether or not the employees greet me and use “please” and “thank you.” That’s the hard line they keep failing, absolutely.
I get the strong impression the company already sunk costs into AI (as so many others did) and this was just an idea brought up to justify it retroactively.
I'm 99% sure that this won't be used for that, but to bust unions and union attempts.
The less professional and more stoned sounding the fast food worker, the more I'm willing to go to a place.
If you're gonna pay minimum wage your employees should at least be vibin.
No Kings!
No Clowns!
Hand me a salad!
Lettuce dismantle this fascist regime!
They haven't already replaced all their employees with kiosks?
I assume the employees in the kitchen have to yell pelase and thank you after someone orders through the kiosk.
Like the places where everyone has to yell welcome when someone enters. I turn around and go somewhere else when that happens.
If they’re wearing headsets I’m assuming it’s for the employees working the drive-thru
Soon enough, Burger-G will be a thing,
Corporations suck. They give people shitty jobs at shitty pay with shitty schedules with the knowledge that the people taking those jobs have few choices so they can be controlled, and the corporations control them as hard as they can. From how they dress to how they speak to not letting people sit for the duration of their shift.
They should force their employees to say sorry instead over how bland their food tastes
hmmm how do I boycott since I already don't eat here?
Cool, I won't ever eat there again. Too easy. Thanks for saving me some money BK. I'll have it my way after all.
Maybe they should pay their employees a living wage. Because their investors have taken that share from working people in this sector they can't imagine giving it back, even as it wouldn't affect the prices they charged if they just reduced profit margins to what it used to be since before the War on Poverty was won by the Rich.
Finally, a use for AI worthy of the massive investment we've all had to make....


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