I wish I could explain to companies how fucking awkward and horrible it feels to be on the receiving end of forced gratitude. Even if I liked the restaurant, I wouldn't be able to go if they did this.

I guess it's no surprise that rich people think the experience is still the same with or without the consent of the providing party.

As a customer, I would feel much more comfortable talking to someone who doesn’t sound like they have a gun to their head.

God dam, that's horrible. Unfortunately it's not my department but I should let you know your not alone, now hold on a sec while I transfer you to purgatory

I'm so glad I can mouth off to customers in my line of work, not that I abuse the privilege but sometimes a customer needs to be told they are a fucking idiot and they could of flooded or burnt the place down.

I’ve come to accept that “no problem” is just some people’s way to say “you’re welcome” but I still really dislike the sound of it right after I say thank you for something completely normal.

Cashier: “Here’s your change.”

Me: “Thank you.”

Cashier: “No problem.”

My brain: “Oh… I didn’t even think it could have been a problem to hand me my change, but I guess I’m glad to hear that it was not in fact any problem.”

And Idiocracy was a comedy not a documentary

I’m currently watching Handmaid’s Tale for the first time (the show, not the movie. I haven’t seen the movie). I’ve never read the book either so no spoilers please. Anyway, it’s eerie how many things are lining up. Like you said, supposed to be a warning, not a guidebook.

That’s a very generous reaction to being cussed at for following instructions. I have no problem being asked to wait. I actually appreciate having someone acknowledge that I’m there by telling me to wait. But damn. Keep it classy.

Taco Bell does that now. Every single drive thru I’ve gone to have a intro message

“Welcome to Taco Bell are you checking in with your app or reward points??”

And each version is clearly recorded locally because they always sound like a manager or something.

I almost want to drive to a bunch and record them for a dystopian compilation.

And I usually say “I have an order for ” and I get silence or a long pause and someone saying hold on.

It’s pointless. Especially when I can see the window operator handing food to a car ahead of me, I know they’re not ready but I’ve already been autoprompted by the recording.

The first time I went to Wendy's and it ran into that AI thing I complained to the manager, politely because I know it's not their fault, but I just wanted to make my dislike of it known for them to tell their higher ups or whatever. She did say that you can just ask for a human. But I did make sure to be very clear that I was wasn't just being a Karen.

And middle managers everywhere don't see the writing on the wall somehow.

This is going to be the boring dystopia we all experience.

https://marshallbrain.com/manna1

The Outer Worlds is more an active corporate dystopia of our flavor.

The AI says you have a 120% compliance rate.

Damn, beat me to it. As a former cook, I support this message.

If they want to lean more into the branding, they should do something like make the BK uniforms more regal. I'm thinking flowing robes, little plastic crowns, that sort of thing.

Cargo cult happiness.

Using humans like robots, what a wonderful idea!

It's the C-suite. They're so corporatized they can't differentiate between an over-the-top professional smile and somebody being genuinely helpful.

The capitalists running everything did

Sam Altman did.

BK probably tried to implement AI to take orders, and well you saw how well it worked at Taco Bell. This is probably the minimum return on their "investment"

This will be a US only thing. Because as you said everywhere else has laws.

McDonald's really isn't much better, and really there's not much stopping them from recording everything and deleting it after it's seen review. Basically just more reasons to try and fire people then not pay for unemployment insurance it appears.

The last time I had BK that wasn't trash was at the Honolulu airport, that was October 2024 and I think I've stopped at BK once since and it was horrible. Not to mention Canadian sizes are much much smaller it seems. Like fuck I used to buy the chicken sandwichs and now they are like half the size and the chickens shit

Can I go back to the 90s Matrix?

I've g̵o̴t̴ ̷ s̴̗̺͕͝o̴̜͐̊̇m̷̨͍͍͠e̴̹̕ ̵̡̿ ę̷͕̣͂̆̅r̵̡̪̈͂́̄̔͠r̶͍̲̤̀̏͋͑í̵̹̼̮̩͈̰̊͌͂b̴̯̎̎̅̕ļ̶̘͓̍ē̶̥̺̥̓̉̈͆͘̚n̸͚̳͉̫̪̣͔̬̈́̀̄̉̂̊͆̾̍̀͝ę̴͚͔̺̮̤̺̰͈̖̉̀̃̄̏̾͛ŵ̶̪͓͓͇̥̮̠̩̼̙̻̰͠s̸̼͖̬̦̟̝͊́̓́ ̷̡̨̢̫̖͔͚̻͙̩̈́̆͛̾̿̓̏͑̀̊̈ ̵̺̹͙̼̮̹͍̗̱͇̪͈͑͛̅͜͜f̶̣͊͂̾̾̈͝ǫ̶̛͇̥̖͓̦̳͇̩͙̩͑̇̾̇͊̋͌̇̍̃̏̈́͛̕ͅr̶͚͇̄ͅ ̴̌̋̓̄͊͂͋̈̀̇͐̀͘̕ ̷̡̨̖̺̫͈̪̫̲̩̘͉͚̗̳̖̜̗̣̭̩̩͕̙̯̦͔̟̠̝̣͎̝͍͇̝̅ͅỳ̷̨̛̛̤̹̖̞̙̺̮͇̳̙̤̟̘̦̙̃̄́̄̂̃̊̂̈́̿͛̇̍̀̌̍̎̊͑͗̆̔͘̚̕̕͝ͅơ̴̢̛͇͓̗͍͙̮̲̣̳͖͉͕̳̹̤̩̜̥͔̲̘̩̳̱̩͙̹̝̾͋͐̿͋̀͗̏̀͂͊͗̋̽͐̀̕͜͜͝ǔ̵̡͚͎̗͈̞̱͖̖͎̬̱̜̲͖͈̳̼̥͎́̊̊͐̀͑̈̀̍̂͋͐͆͒̚̕͘͘ͅ.̵̨̨̢̢̨͍̦̻̼̖̩̮̱̣̭̲̼͈̱̭̭͇̺͈̠̲̬̭͍͎̝̮͕̳͕͙̳̺͔̗̪̖̳̙̯͖̥̈́̿͌̌͊̽̈́̈́͛͋̏́̉̊͂̑̄͂̄̈̌͐͆̍̐͒̿̂͘͜͝͝ͅͅͅ

My company is doing something similar with AI (although not quite this this awful) and I can tell you from various meetings that I've been in that management really doesn't have a clue how AI works. I think it's just a magic box.

The current genius plan is to run all of this locally on a big server farm, I don't think they have yet realised how expensive it's going to be due to price spikes, ironically because of AI. I highly doubt that it will ever actually come to fruition, or will get some incredibly watered down thing that barely operates but management obsess over for 6 months, until they inevitably stop caring.

I would place good money on a bet that says that 2 years from now they will not be using this.

Eh, to my knowledge, something like OpenAIs Whisper API for audio transcription is only $0.006/min, so $8.64 for an entire day's worth of audio. From there, you could run some basic non-AI heuristics to determine if keywords were uttered or not per customer interaction.

Orwell was a British police officer in Myanmar, breaking up labor organizations and suppressing an independence movement, so...

Probably he would

Came here for the Manna reference! Look at us, we're in the future now!