533
Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)
submitted 8 months ago by to c/technology@lemmy.world
173 comments fedilink hide all child comments
 

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

you are viewing a single comment's thread
view the rest of the comments
[–] 26 points 8 months ago (7 children)

And middle managers everywhere don't see the writing on the wall somehow.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 7 child comments
    •
  • [–] 8 points 8 months ago (6 children)

    Thing is, I'm sure they do. But they're middle management so they can't do shit about it. Executives that think this stupid shit up have their heads so far up their ass they don't understand how incredibly dumb their ideas for what AI does actually are.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 6 child comments
    •
  • [–] 5 points 8 months ago (5 children)

    Idk, one of my co-workers on another team specifically brought up to their manager that what it's currently being trained to do is basically a majority of the managers job and he didn't get it.

    Maybe he does and was just playing it off though 🤷

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 5 child comments
    •
  • [–] 2 points 8 months ago (4 children)

    Well some people are just stupid too lol. I bet most of them see that threat. Some also want to try and be the one that stays behind because they did all the AI stuff not realizing it's all going to fail lol.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 4 child comments
    •
  • [–] 1 point 8 months ago (3 children)

    I don't think it'll completely fail, you are overestimating the average middle manager ;)

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 3 child comments
    •
  • [–] 1 point 8 months ago (2 children)

    Sure. Some of it does work. I use AI all the time which is why I know how bad it is at a lot of things. x)

    It's going to fail to provide the absurd gains these idiots executives keep claiming. Of course I suspect all the layoffs and stuff they're doing, they're just using "AI" as a cover for their own incompetence (over hiring during COVID among other things).

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •