As a ServiceNow dev/admin, I support this opinion so hard.

I've worked at a company that used both. One for development the other for support tickets.

The idea that people would use ServiceNow for development tasks is scary.

I was a vocal hater of Jira till I switched to a company that rolled their own ticketing system. Now I love Jira.

what's your feelings about freshservice?

I were unfortunate enough to get an assignment about sending messages to ServiceNow through a REST interface. The company had a team that managed ServiceNow, so I set up a meeting with one of the people there to get read access to the test environment so I could confirm that it worked. The person invited, then invited a coworker who in turn invited the manager of their department. During the meeting we got established how little they wanted my team to do anything that could affect the system due to how easy it was to make mistakes that took weeks or months to fix, how complicated it was and how many years it took to be proficient in. The whole thing was basically a lecture on how unequiped our team was to manage their system and how they didn’t want us to break it with changes we weren’t planning on making anyway. It took a few meetings after that to get credentials and when I got them I got admin access for some reason. That experience left me wondering why ServiceNow was even being used as it sounded like a liability more than anything else.

Bit unpopular, but I actually prefer servicenows ticketing system over Jira. Although a big part of that comes down to how my team worked for a while

For a while I had to use Jira for any cloud work and ServiceNow for any dev work on that platform. Keeping track of 2 different boards is maddening

I would take literally anything above Service Now.

Having used quite a few others: hard disagree

Several companies I've worked at had bespoke internal systems that were less general but extremely efficient to use.

It kills me to think some bean counters probably gutted them and gave the money to Atlassian

I don't mind Jira that much.

What is the issue if you have it all under your work account and your IT team uses something like Meraki? Im also not at all worried about my work being malicious on my phone, it's not a huge corporation. But I don't see much issue there.

I told them my os is non standard, Graphene, and if they need anything more than 2fa codes, it'd need to be on one of their devices.

Why would they ask to install something on my phone? It's my phone, not theirs.

They could ask, but I think that's all they can do with my phone.

I actually like the flexibility, but Teams is installed in a work profile that I created. This way I can turn it off when the work day is over. Very useful!

Why are you using your own phone for work?

I'm fine with it, since they pay my phone bill if I have it installed ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

Confluence, the place where you do a bunch of documentation and then later forget you wrote it or can't find it anymore and have to rewrite it all in a separate Confluence folder only to repeat it all later?

My team at work has several different team docs folders ranging from severely outdated to new but soon to be outdated

God, confluence is so fukcing dogshit.

I wish it wasn't. Ideally having a central knowledge base for your project with all sorts of features sounds amazing.

Then you get confluence, where loading a si gle page somehow takes 7 seconds, and your documentation is split among dozens of pages each if which take equally as long or longer to load.

Folders take like 3-4 seconds to unfold and reveal what documents are inside.

It's such a piece of shit

I dont get confluence. It just looks like a group of github readmes

Ah man, my boss wants to get our department Meta glasses for taking pictures of parts we make, we literally get a bonus on our pay cheques for us having our phones on us an be reachable.

No consultancy can ever make Jira fast. It’s incredible that it takes several seconds just to open a motherfucking goddamn issue.

I swear all their SQL is select * from *;

So basic it should be a human right.

The post isn't even about OS.

Teams now has a multi-account feature, whoch really changes things

I don't care what M$ says, Azure DevOps is being left for dead. As someone who worked on the System Center space for years, I know the signs of a product they want to kill but can't. I'm convinced the only reason it is still around is because some internal teams haven't moved to GitHub yet.

Requestracker

I liked YouTrack. Only used it as a dev, not a manager or tech support though. But from what I saw, everyone seemed at least OK with it and some people were downright happy to use it.

It's free for up to 10 users and available as a docker image, in case you want to try it out before committing, or pitching it to higher-ups. Cloud version is available too of course.

They are raising prices in October though. Not sure how it'll compare to Jira or how it does now, I've never had to pay for either myself.

Goose farming

GitHub tickets are fine.

Jira is complicated because PMs want it to do everything. It can, but there's no good reason for it.

Once I worked at a place that had its own in-house project management software. It actually worked rather well. Part of the problem is that every company has its own process and Jira and the like try to accommodate all of them and it ends up being a jumbled mess that doesn't fit anyone's actual process. It's like trying to fit a tesseract-shaped peg into a round hole. But companies don't like to spend money on developing their own software so that's what we end up with.

Writing bug-free code?

Probably controversial, but I like Notion for this.

it's easy to customize properties, moving issues around is smooth, and writing inside a page feels natural to me.