Yeah, jira is too customizable. I mean I wouldn’t give any of it up, but the one time someone let me have the reins, I mostly simplified. Removed workflows, removed customizations.

There needs to be better ways of defining standard projects and sticking to them. Currently everyone wants their little tweak and you can’t even pick out what’s consistent and what’s not until you run into problems

This. So fucking much this. I've seen Jira used to plan waterfall schedules, to track meeting actions, and as a relational database. And all of them claiming to be "agile".

When used for the right thing in the right way, Jira is a great tool. It is people who make it shitty, and specifically the type of PM who doesn't understand the complexities, people or technical, of their work.

just one more workflow bro. i promise bro just one more custom workflow and it'll fix everything bro. bro, just one more scheme. please just one more, one more custom field and we can fix this whole project bro, bro cmon just give me one more automation rule i promise bro, bro bro please ! just need one more permission scheme bro please bro i can fix this i swear bro just one more post-function bro please

BugZilla works for lots of usecases also

The only thing GitHub can’t to is structure tickets. It would be nice to link issues together other than by referencing them.