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[–] 159 points 1 year ago (1 child)

Shiiittt mann, these days war crimes ain't even war crimes

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  • [–] 81 points 1 year ago (1 child)

    This happened to me, just with a shattered screen instead of an old battery. Fucker tried to tell me my phone was bricked. I turned it on in front of the cunt and left.

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  • [–] 23 points 1 year ago*

    I couldn't get a 5 € USB port exchanged on warranty because of a small tear in the screen. Because those fuckers glued the screen on. I wish I had had the energy and time to sue them for warranty. Not my problem if they make their shit harder to repair.

    Edit: Was for Nokia, not Apple.

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  • [–] 109 points 1 year ago (5 children)
  • [–] 0 points 1 year ago (3 children)

    If the battery is dead how can they turn it on to find out what the problem is? Literally an unsolvable problem.

    I suppose in theory they could replace the battery and then see if that fixed the issue, and if it didn't then there's another issue, and then fix that issue, but all that seems like a lot of work.

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  • [–] 52 points 1 year ago

    Couldn't

    Wouldn't👌

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  • [–] 41 points 1 year ago (2 children)

    My iPhone 5’s battery was fucked after 3.5 years

    Went into Apple Store for first time in my life

    They took phone, I walked around for a half hour

    Went back, they replaced battery because it was a known issue for free

    Used phone for another year before giving it to a friend

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  • [–] 5 points 1 year ago

    I’ve had 3 batteries replaced in three separate phones. The closest thing to an “issue” is they broke 2 of the phones, sounds bad right?! But wait, there’s more. Since it’s the phone manufacturer and quite obviously their fault they replaced them with brand new phones of the same model. No more scratches and such. Just had to restore them from backup.

    Also had a brand new phone start doing weird shit. I took a video of it doing the weirdness and went into the store. They couldn’t fault it or replicate it in any way. Still replaced because I had proof and the dude was super chill about it.

    Obviously, not everyone is going to receive the same service or see having a complete new phone over a replacement battery as a positive but from my experience I can’t fault Apples service so far.

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  • [–] 68 points 1 year ago (6 children)

    Listen. Apple has a vested interest in you buying a new device. They "fix" your phone, it'll be.... What? Maybe $100? .... They sell you a phone and it's like 10x that.

    Most people have so little fucks to give and so little free time to fuck around and find out, that they just shrug and go with it. Apple knows this. If they "can't" (won't) fix it, then it must not be able to be fixed anymore; the thoughts of a typical normie Apple user with more money than sense (or shits to give).

    This is why Apple is a trillion dollar company. They treat their customers like ATMs. Just keep beating that horse until it stops making money.

    If everyone simply replaced the batteries on their phones, not using Apple's service (even when they're willing to do the work), then they probably wouldn't be worth a trillion dollars.

    Since there's enough NPCs out there giving them money to replace perfectly good devices with dead batteries, it will never change.

    When you "trade in" your perfectly working phone for a new one, Apple suddenly absolutely can replace the battery, and they do, and then they sell your "unfixable" phone to the next schmuck, and make even more money.

    I feel like this shit is so obvious that anyone who buys into the line "can't be fixed" from Apple (or any other vendor), is insane, or mentally incapable of making rational decisions.

    I fully accept that if I send my phone for service from the first party (in my case, Google), and they say it "can't" be done, that's not a hard no to fixing my stuff; that's them refusing to serve me. I need to go somewhere else because I've been abandoned by the very people I put my trust into when I bought a device.

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  • [+] -8 points 1 year ago (3 children)

    If everyone simply replaced the batteries on their phones, not using Apple's service (even when they're willing to do the work), then they probably wouldn't be worth a trillion dollars.

    Hardware margins are tiny. Most companies, including Apple, don’t make their money on hardware. They make almost all their money on ad revenue, data collection, and subscriptions.

    Someone might get a new phone once every 1-2 years and make Apple ~$50-100 one time, if that, but they likely had to pay for an employee to sell it to you and for the store to be open for you to buy it.

    Compare that to the nearly 100% profit on every digital service you pay for, such as Apple Music/TV.

    I see it going one of three ways.

    1. Fake and gay
    2. The phone was beat to shit and Apple didn’t feel comfortable working on it
    3. Had a super old model that they no longer had parts in store for.

    Not defending Apple or anything, but hardware is often the last place a modern tech company makes a profit.

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  • [–] 30 points 1 year ago (1 child)

    Apple’s actually somewhat of an exception here. They actually make most of their profit from hardware, not services. In the first half of this year, Apple has made $167 billion in product sales, and $53 billion in services sales. Their cost of sales for products was $103 billion for products, and $13 billion for services. That gives $64 billion in profit from products and $40 billion in profit from services. So about 62% of Apple’s profit comes from product sales.

    Teardown reports of iPhones indicate that an iPhone 15 costs $423 to make but costs $799, giving a profit margin of about 47%. This doesn’t account for shipping though, so the actual margin will be a bit lower.

    Apple profits source Teardown source

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  • [–] 7 points 1 year ago*

    I stand corrected. You learn something new every day.

    Now I wonder how directly their marketing and development budgets factor into their spending. They’re one of the few places with a brick and mortar store still and they push a lot of new stuff as fast as they can.

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  • [–] 9 points 1 year ago

    Good assessment.

    Apple, in large part, is a luxury brand. Their biggest and most important advertisement is their users - people who want and can afford a glamorous, high end lifestyle, and their acolytes. So these are the people Apple caters to. If your phone is more than a year or two out of date, you are no longer a customer who functions to represent the luxury Apple brand - you are just a follower, who contributes insignificantly to the company's revenue stream. So keeping parts on hand to repair your phone, and employees trained to do the repair, is money down the drain.

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  • [–] 29 points 1 year ago* (last edited 1 year ago) (2 children)

    Not a war crime, definitely a crime. Legal in the usa tho

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  • [–] 20 points 1 year ago (2 children)
  • [–] 19 points 1 year ago
    [–] 18 points 1 year ago (3 children)

    Could this be any more blurry?

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  • [–] 18 points 1 year ago

    A unibody phone can't be missing parts

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  • [–] 15 points 1 year ago* (last edited 1 year ago) (1 child)

    I live in South Korea. Pretty much anywhere you go there's going to be a Samsung center. Tolerable(albeit not ideal) price, at least compared to Apple, fast(got my mobo fixed in <1h), super nice people.

    I know they're far from perfect and I'd use Pixels in a heartbeat once Google decides to sell them in South Korea but Samsung in South Korea at least, pretty impressive. If only they weren't fucking us with higher prices compared to other countries and shitty Exynos chips...

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  • [–] 14 points 1 year ago

    So, I've got Samsung appliances that I deeply hate. I didn't purchase them on purpose, they were in the house when we bought it.

    If there is a power outage or brown out the control hangs on the fridge and it stops cooling. It has to be reset. To reset, you have to press two touch screen buttons. You have to hit it just right, the press has to be closely synchronized and then hold for 10sec, my girl is unable to get it.

    The Samsung oven is currently sitting in the yard in a junk pile to be disposed of. Replaced that hunk of shit with a 1970s GE mechanically controlled stove. Had to replace the indicator lights and the timer unit due to age. Cooks better than the Samsung ever did.

    House also came with a Samsung washer and dryer, I'm just waiting for them to do some stupid shit.

    I did buy a Samsung TV, it's decent but I am fighting a low-level enshittification war on all the ads and shit it keeps installing. It has particular features that means I don't completely lobotomize it and keep some of the smart TV stuff.

    I guess what I'm saying is that Samsung can suck my fucking balls.

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  • [–] 27 points 1 year ago (5 children)

    I’ve posted this before, but I took a phone in for a battery replacement. Pretty routine. They took forever and finally came back to me and said “we can’t replace your battery because we broke two screens trying to put it back together.” Listen motherfuckers, you had one job, it’s all you do all day, and you somehow had Slippy McThumbs as the technician? They then handed me a nonfunctional phone and, dead serious, asked for a good time for a call with tech support to get my phone replaced. Then took a $1000 deposit on a phone with a trade value of maybe $300 until they got the broken one. Three-ring shit show.

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  • [–] 16 points 1 year ago (4 children)

    I've worked in a repair shop before, and we would actually do similar with specific devices. The difference with us I guess is that we wouldn't take it for repair without you consenting to that prior to us even checking in the device. For things like the original Microsoft Surfaces, and some Lenovo laptops, they're glued together so tightly that opening them up to fix something is basically impossible without breaking the screen that is on it.

    Also with us if we took it for repair and couldn't fix it, it either had to come back in the same condition, or we fronted the bill for a replacement.

    None of this applies to phones at all though. I'd be really interested to hear what device was so difficult that they couldn't repair it, because all current gen Samsung, Apple and Google Pixel devices are definitely repairable, as long as you have the proper software tools.

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  • [–] 7 points 1 year ago (1 child)

    iPhone XS. They (the Apple Store) said “for insurance reasons” they couldn’t continue trying to put the phone together because they might break another screen.

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  • [–] 2 points 1 year ago

    iPhone XS is child's play, I genuinely can't fathom why a repair shop (Apple store no less) couldn't replace a screen on that device. 7 screws (including the pentalopes) and some heat is all you need. Takes 5 minutes of actual repair and another 2 or 3 to run the calibration software.

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  • [–] 12 points 1 year ago

    I had a screen die on an iphone. The guy lied and said it could not be fixed. I got a piece if shit android phone. Two years later I see the old Iphone and plugged it in. The fucking thing works.

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  • [–] [S] 40 points 1 year ago (7 children)

    Even though androids phones may also face similar problems frlm OEMs, I will still just stick to android for it's somewhat openness.

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  • [–] 25 points 1 year ago (3 children)

    I don't think android has much to do with hardware but I could be wrong

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  • [–] [S] 19 points 1 year ago* (1 child)

    Android is an open source OS mainly developed by Google (which doesn't include google apps/android closed ecosystem apps). The android OEMs may do this. But due to somewhat androids openness, I can get an android phone from other OEMs which I think would do somewhat better than this

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  • [–] 14 points 1 year ago (2 children)
  • [–] 23 points 1 year ago

    Yeah I don’t go to Apple stores with phone problems anymore. The convenience they’re supposed to represent is a bold faced lie and the people who work there are absolute morons who molest the meaning of the word “genius.”

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  • [–] 6 points 1 year ago

    I haven't had any such run-ins yet. When I asked them to replace my iPad's batteries, they said that they couldn't do it, but gave me a new iPad of the same model for CHF 100.- (which would have been the price of the battery replacement).

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  • [–] 1 point 1 year ago (2 children)

    Android ia the savior at this point, fuck google and apple tho

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  • [–] 10 points 1 year ago

    You do know that Android is a wholly owned subsidiary of Google, right?

    I agree with fuck big corporations, but Android isn’t a savior, it’s basically the only open source option for now. Google is shoving their AI into it, and you can only use the most secure version of Android, GrapheneOS, by buying a Pixel, a phone made by Google.

    The better goal is for other open source OS’s to become more mainstream and have the capabilities of Android or iPhone.

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  • [–] 0 points 1 year ago

    Could've bought a new android phone for the same price.

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  • [+] -7 points 1 year ago (3 children)
  • [–] 11 points 1 year ago (1 child)

    What's next, you're going to tell me the story is homosexual as well?!?

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  • [–] 5 points 1 year ago*

    I don’t know OP well enough to complete the meme, but I did work for Apple for many years, and several of these details don’t match their script at all.

    Missing parts? The interior of that phone is one soldered piece. Just shrugging the question off? Apple people will talk your head off about the diagnostic test to sound clever. Battery swap? They would have been looking at replacing the whole unit because that’s how they roll.

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  • [+] -11 points 1 year ago (14 children)

    I stopped reading when it said “$2000 paperweights”. You can dislike Apple for any number of reasons, but this doesn’t make sense. Its products work just fine and they run the software that’s on them.

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  • [–] 9 points 1 year ago (11 children)

    It becomes a paperweight once you install the software updates.

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  • [+] -10 points 1 year ago (10 children)

    No it does not. Anyone who refers to a functional machine as a paperweight should be involuntarily committed to a psychiatric hospital for evaluation.

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  • [–] 10 points 1 year ago (3 children)

    Bro what? It's a greentext - it's 4chan. They all need theraphy.

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  • [–] -1 points 1 year ago (2 children)

    Sure, but does nobody know what a paperweight is?

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  • [–] 9 points 1 year ago (1 child)

    "Functional machine" is the working term here. But I guess we have different definitions of what counts as "functional" :)

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  • [–] -5 points 1 year ago

    We do not have different definitions of a functional machine. If you think they’re overpriced, fine; underperforming per price:performance ratio? Fine. Whatever you want. But brand new Apple products work and you all sound ridiculous defending calling them paperweights.

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  • [–] 7 points 1 year ago (3 children)
  • [–] 1 point 1 year ago (1 child)

    Apple hate threads don't contain main truths.

    Consumers complaining about the products they don't buy is how they justify their choices. Literally no more complicated that than.

    Like watching people who buy mega blok, complaining about how Lego sucks because mega block has a better ramps. Also, they once stepped on a Lego and they have a conspiracy theory around it.

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