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[–] 118 points 1 year ago (7 children)

Hahahah wtf is this world anymore, beds getting fucked up because an internet service broke, this is the stupidest timeline.

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  • [–] 42 points 1 year ago (4 children)

    I get that the people who buy this stuff might not know what needing an always-online service to function entails, but what were the designers thinking?

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  • [–] 51 points 1 year ago* (1 child)

    Designers were probably thinking "well this is stupid but it's what I'm paid to do and I didn't decide to have a fucking bed be always online". The execs that made the decision are probably thinking "why didn't the designers think of this problem and prevent it? We should fire some. "

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  • [–] 21 points 1 year ago

    That assumes the execs didn't just contract out all the development and neglect to include an offline requirement.

    The designers weren't going to get paid for the extra work so they didn't do it.

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  • [–] 14 points 1 year ago

    The designers were thinking "we want to force users to a monthly subscription".

    So against my preference, we bought one of these. Years ago and it wasn't so crazy expensive and the basic 'cloud' functionality was free. Over the course of the years of the initially decent warranty, the covers sprang leaks and so we got free upgrades carrying us all the way to a generation of the product where they replaced the crappy molded leak prone water mat with decent tubes that seem to be more resilient, all without needing to get in the subscription. As a consequence, I know about their evolution.

    From the onset, they were hammered with "phone over the internet control is bogus, add a remote or buttons on the base or something", and they kept responding with vague "we are working a solution". Well, they ultimately did, they added earbud-style 'tap N number of times on the side to adjust things or dismiss alarms". Ok, super awkward and still no buttons, but at least it has local controls, right? Well, I go to try it and it just gives the long-buzz error indication. Turns out the app has to be used to activate the bed or schedule a start time before the local controls will let you control it. When they explicitly added a local control loop, they blocked it from working unless the cloud service said it was ok.

    This is not "crappy developer stupidly doesn't know how to make local control work". This is "developer going out of their way to screw over a customer to force them to keep paying for every single month they want the product to keep working".

    A shame, aversion to buttons aside, the hardware design is really quite good, quiet and effective and seemingly more leak resistant.

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  • [–] 70 points 1 year ago (9 children)

    I think coding a contingency for loss of internet connectivity has got to be as basic as preventing Little Bobby Tables from deleting your data.

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  • [–] 35 points 1 year ago (6 children)

    But then you might be able to bypass the €25/mth subscription on your €3059 mattress cover.

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  • [–] 13 points 1 year ago (5 children)

    This is spot on. Note these asshats eventually caved and added local controls when customers kept saying how horrible it was to use the phone. The local controls are explicitly disabled unless the cloud service has recently approved the bed to allow the local controls to work. You have to use the phone to enable the local controls. The phone can't do anything locally except tell it how to connect to wifi. If you don't have the subscription or grandfathered in before the subscription, the local controls do nothing.

    Well, unless you jailbreak your cover with FreeSleep.

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  • [–] 4 points 1 year ago (2 children)

    Wow, I didn't know freesleep was a thing. I wrote the sleep pod off due to the subscription snd cloud reliance. Looks like someone is working on a Home Assistant integration too! This is definitely something I'm going to follow.

    I'm conflicted though, as I really don't want to give money to a company with such a terrible business model, but they're the only ones who make this kind of bed.

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  • [–] 5 points 1 year ago (1 child)

    I'd research Chilipad harder if I were in the market again. At very cursory glance it seems like less of an uphill battle. I could be wrong and they could be douchey, or their engineering somehow sucks, but maybe they are good too.

    FreeSleep is what I would do if they try to force the subscription on me, but I probably wouldn't buy the product hoping that I can change their firmware against their will. I don't want to give money to a vendor I would just be antagonistic with.

    If they announced they formally endorsed use of FreeSleep as an 'advanced alternative', ok, but that isn't going to happen.

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  • [–] 2 points 1 year ago

    Oh wow, that looks even better! When I was looking into this about a year or so ago all I could find was the BedJet and it used air instead of water. There was another company but it went out of business, this looks like it might be it?

    Do you know if the Chillpad Dock Pro has sleep tracking like the Sleep 8? A big seller for me is that it automatically prevents overheating/being cold, and wakes you up at the right time. The website says this:

    Automatic Temperature Adjustments for Optimal Sleep Schedule automated temperature adjustments throughout the night to keep your bed at the perfect temperature for optimal sleep.

    That sounds contradictory for it to be both automatic, but also scheduled.

    If you don't own it or don't know don't worry, I'll research it more. I really appreciate you showing me these options!

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  • [–] 3 points 1 year ago

    You are correct!

    But you know what isn't as easy or basic as that? Convincing Product Managers and others on up the chain that you should be able to take some time to code and test to fix an issue they don't give a fuck about because it doesn't affect their metrics.

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  • [–] 68 points 1 year ago* (9 children)

    “Eight Sleep confirmed there’s no offline mode yet, but they’re working on it.”

    There's an offline mode after all. Unplug it!

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  • [–] 8 points 1 year ago (5 children)

    And the air bladders have a leak that was usually dealt with by it being plugged in so it deflates and you’re left with a very flat and hard bed.

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  • [–] 2 points 1 year ago (3 children)

    I have a mattress i purchased for $100 of my buddy when he moved out the country. He ordered it online the year before for $400. I can just throw it on the ground and sleep on it no problem when i move. Not sure why a mattress would ever need an Internet connection other than to spy on you

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  • [–] 2 points 1 year ago* (2 children)

    Theoretically what they were offering can be useful. It both heats and cools, so you can leave the house temperature higher or lower to save on energy costs while staying comfy in bed. It has tilting feature which can be nice for reading or watching TV. Also, you'd hope that it would be a comfy bed in general for that price.

    Of course this event shows the makers are fools and the concept of a subscription being needed, for an already overpriced bed, to do what a knob could do, is insane.

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  • [–] 3 points 1 year ago* (1 child)

    Or you can get a window unit if you want your bedroom cooler in the summer and a heated blanket for the winter for a fraction of the cost. And once again, neither of those options will spy on you or stop working just because Amazon shit the bed 1000 miles away from where you live. My parents have a high end mattress that tilts but it doesn't need an Internet connection, and cost half the price of this thing. IoT devices are a luxury tax on people too stupid for all their money.

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  • [–] 2 points 1 year ago (1 child)

    Eight Sleep confirmed that while AWS was down, the metrics collection system was still working using internal memory. This means the dead man’s switch is engaged, and any attempt to power it off would violate the terms of service, causing the bed’s very obvious human-sized mousetrap to have its safety disengaged.

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  • [–] 45 points 1 year ago (12 children)

    When AWS went down, users lost access to the app that manages its water-cooled coils, leaving them stuck with whatever setting was last active.

    That's ridiculous. The app should merely talk to the device over wifi, if available. The cloud should only be used to connect from outside the wifi network.

    Why is everything so crappy?

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  • [–] 11 points 1 year ago

    But even that makes little sense as it should take commands locally and any telemetry should be done after the commands are issued. This method basically says “if we ever miss out on telemetry data, it’s just not worth it to us to give you what you already paid for. “

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  • [–] 4 points 1 year ago (7 children)

    Because we have webdevs and think of them as devs. They are not devs. They are mostly idiots.

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  • [–] 3 points 1 year ago (6 children)

    What do you mean? Webdevs are devs, just within a specific platform. And like any dev, they can suck or be great.

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  • [–] 1 point 1 year ago (5 children)

    It just so happens that overwhelming amount of them do what they should not do - create actual apps (webapps in reality). We could thank Google or frameworks for this, but ultimately their incompetence leads to situations like this. Webdevs thinking of everything as a platform for their stuff that should be working at all times. If they were actual devs they would build proper native apps, think more about how devices actually supposed to work, and rely on cloud less.

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  • [–] 1 point 1 year ago (4 children)

    What's wrong with webapps?

    I get that many could be static pages, but you're comparing web vs desktop. And in that case, I prefer web most of the time. Why? It works the same everywhere, and I can probably access it just fine on my phone without having to get their mobile app, which probably has fewer features and more telemetry.

    Web doesn't make sense for everything, but it's far better than desktop apps for relatively simple use cases. If the app isn't performance sensitive and doesn't need to store a ton of data, web is my preferred platform, especially since I'm a Linux user and would likely need to run the app through WINE instead.

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  • [–] 1 point 1 year ago (3 children)

    Not desktop. Native. You can build native apps for smartphones and pretty much anything. Web comes into play when you decide you won't build native version of what you want. In some cases that is guided by thoughts like "I know web will fit this project. I know the platform and will remember to keep memory and internet usage low", but in most cases it's about "no idea what that startup is about, but I know some AngularJS and they said I can use AWS so that'll do".

    Similar thing is happening now with Unreal Engine 5. The difference between devs and webdevs became very similar to the difference between coding and vibe coding.

    and doesn't need to store a ton of data

    I know by data you mean "data I care about as a dev" but that should also include data that is actually processed and saved on user's device. And webapps are notoriously bad at keeping their caches and data usage low.

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  • [–] 2 points 1 year ago (2 children)

    The difference between devs and webdevs

    There is no difference, webdev is someone who solves problems with web tech, mobile dev is someone who does mobile apps, embedded dev works with low level components, etc. It's all development, and often the two will mix.

    For example, I worked at a startup using C for embedded stuff, Go for the server stuff, and web tech for the FE. Rust wasn't out yet, so C was the best option for interfacing with the board components (in this case a math module for our signal processing), Go was a good mix of performance and ease of training new devs, and a web FE was the lowest barrier to getting our customers using our product (basically a high end IOT device). We built a small native FE for certain simulations, and eventually moved it to a server with a web FE.

    At my current role, we build a reporting and simulation app for a niche industry. We do everything from simple forms to 3D rendering to simulations that take hours to complete (most are 15-45min). Our customers use crappy laptops, so doing the processing locally isn't an option (they probably don't have enough RAM anyway), so we're going to need a server. Because of that, we decided to build it as a web app. We still have native components (some simulations use C++, another was Fortran until recently, etc), and they're maintained by Ph.Ds in our field because the hard part isn't the coding (our JS specialists could handle that, they've built a 3D app in the last few months with complex transformations and calculations due to business login needs), but knowing the math behind it all, hence the researchers.

    Not all web apps are overengineered crap because they hired a dev team to build a static site, there are apps like the two I mentioned that do interesting things and happen to use web technologies.

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  • [–] 1 point 1 year ago (1 child)

    Not all web apps are overengineered crap

    I didn't say that. There are always well engineered apps and things. But few. Compared to that, a lot of mainstream desktop apps are now web apps for no good reason. The actual reason is webdevs not challenging themselves to become something else or at least better.

    If I read your case correctly, it's basically "customers use crappy laptops -> we decided to make them use web browsers" which sounds insane to me because web content IS the reason why tons of otherwise unnecessary upgrades are done in recent 10 years or so. Office guys can't use Chrome with just 8 GB of RAM because it will affect their business performance.

    Not that I don't believe your case doesn't contain other specifics that make web a right choice. And I don't need to know more of that. It's just how it sounded to me.

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  • it’s basically “customers use crappy laptops -> we decided to make them use web browsers” which sounds insane to me because web content IS the reason why tons of otherwise unnecessary upgrades are done in recent 10 years or so

    We do processing on the cloud because our customers use crappy laptops. We use a web browser because:

    • convincing customers to get approval for our app is hard (corporate IT), whereas they already have a recent browser
    • it's faster to get the result we want
    • our dev env (macOS) is different from our target platform (Windows); this is because it's easier to work around our IT Dept than with them (and nobody on the team likes Windows), and our servers are Linux, and macOS is close enough for BE dev
    • audits are easier - just need to test the API, not the whole desktop app platform since auditors trust the browser

    The same is true for my the other project I mentioned. If your business is largely B2B, then browser apps are a much easier sell than a desktop app. We're getting a little pushback as we're breaking into a new market, so we're turning to Tauri to provide a desktop-app experience, a different keep the web app for the rest of our customers.

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  • [+] 27 points 1 year ago (2 children)
  • [–] 43 points 1 year ago (2 children)

    You're asking for trouble if you bought a "smart" bed that requires an internet connection to function.

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  • [–] 17 points 1 year ago (3 children)

    A smart bed that can't function without checking in with mother ship? That's the dumbest thing ever. You can always tell the businesses that skipped testing lol.

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  • [–] 16 points 1 year ago

    I'm sorry, but why the fuck those exist and WHO THE FUCK is buying them!?...

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  • [–] 26 points 1 year ago

    anyone who buys a mattress that can't work without being connected to the internet deserves this

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  • [–] 9 points 1 year ago (1 child)

    People wondering why this was designed to need the cloud, it requires a subscription fee. Overpriced greedy product. Its actually a good idea (bed temp control), but too greedy

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  • [–] 9 points 1 year ago (7 children)

    So far I've mostly avoided the whole "things that don't need to be on the Internet" situation.

    Non smart TV (well that period when they started adding smart features but they're all out of date now so not even connected to the Internet)

    All kitchen stuff is just kitchen stuff. No Internet.

    Car is still offline.

    Only real exception is smart thermostat, and that's just because when the boiler was installed that's what they put in.

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  • [–] 7 points 1 year ago (6 children)

    Smart thermostats are really important for managing heat pumps efficiently. Especially when they're multistage. I mean, not necessarily that they have to be always online, but they do benefit a lot from more smarts than the basic thermostats of the past.

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  • [–] 5 points 1 year ago (3 children)

    How does the “smarts” help? All a thermostat needs to call for multistage would be is statistical analysis for heat/cool deltas and resist, which offline thermostats have been doing for a while.

    All the “savings” my “smart” thermostat reports is because I have set-backs, which I had with my old model which also supported multistage heat pumps. The thermostat in question is mind-bogglingly stupid when it comes to handling time of use rates.

    So, overall, not very impressed. Happily, I can manage it with Homeassistant.

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  • [–] 4 points 1 year ago* (2 children)

    . . . statistical analysis for heat/cool deltas and resist, which offline thermostats have been doing for a while.

    Which is basically what I said. You can't do that with old fashioned thermostats. They don't necessarily have to be online.

    I do think it helps with setting more complex schedules. The UI for doing this in an app is easier, unless you want a thermostat that's basically a small tablet.

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  • [–] 5 points 1 year ago (1 child)

    Ah my definition of smart thermostat is one that is IoT. We’ve had the offline, scheduling and multistage compatible for decades.

    Definitely agree on the UI experience. Apps are nicer.

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  • [–] 3 points 1 year ago

    Right, I know the language around this makes it a little difficult. Old thermostats don't necessarily have electronics more sophisticated than a relay and a bimetalic strip. But having a small computer in there doesn't necessarily mean it has to be online.

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  • [–] 3 points 1 year ago (1 child)

    Especially when they’re multistage. I mean, not necessarily that they have to be always online, but they do benefit a lot from more smarts than the basic thermostats of the past.

    Smart thermostats are no better than $30 programmable thermostats, which don't randomly change temps and don't rely on servers. I'm a sucker who bought one.

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  • [–] 4 points 1 year ago

    No, that's demonstrably untrue. The way smart thermostats can make better decisions about temperature management does lower energy usage even on traditional setups. They're essential on heat pumps in colder climates.

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  • [–] 9 points 1 year ago (1 child)

    Finally a bed that kills bed bugs by itself. You are welcome.

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  • [–] 16 points 1 year ago (1 child)

    Anybody buying internet connected furniture is a sucker.

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  • [–] 8 points 1 year ago (1 child)

    And this is why I only buy "smart" tech that can be used offline, and then put it on a separate vlan with extremely restricted access. Screw the cloud.

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  • [–] 8 points 1 year ago

    You can feel the smart in these.

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  • [–] 7 points 1 year ago (2 children)

    why the fuck would you get a smart bed

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  • [–] 3 points 1 year ago

    So in my case (I didn't want to, but not my choice, but at least it was cheap and without subscription at the time), it was about the water cooling/warming. It's really nice and essentially inaudible.

    I think Chilipad is a brand that does it without the online bullshit, though I didn't get to try that.

    None of this should ever require an internet connection, and it's abundantly clear that's an anti-consumer hostile forced behavior Eight Sleep did.

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  • [–] 7 points 1 year ago

    Bed goes up. AWS goes down.

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  • [–] 7 points 1 year ago (1 child)

    First time I'm hearing of a smart bed.... who tf is buying this crap? I still see Teslas out in the open and drives me mad to no end.

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    [–] 6 points 1 year ago

    and still the product is more intelligent than the buyer

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  • [–] 5 points 1 year ago (3 children)

    This is right up there with the Louvre security being connected to the internet and was hackable. Maybe some old fashioned alarms and guards would've been better.

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  • [–] 2 points 1 year ago (2 children)

    Do you seriously think old alarms were unhackable?

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  • [–] 5 points 1 year ago (1 child)

    Not being able to do it from a distance would probably be a boon to security.

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  • [–] 0 points 1 year ago

    It doesn't matter if you can disable it by cutting a wire, it's the same amount of security in this case.
    There were of course alarms that you couldn't disable by cutting an obvious wire, just like there are smart alarms that you can't actually hack easily.

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  • [–] 5 points 1 year ago

    haha, I paid $150 for my mattress and $200 for the frame. I slept like a baby during the outage. Bunch of "tech" suckers.

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  • [–] 5 points 1 year ago
    [–] 5 points 1 year ago

    Man, reality is way weirder than i thought..

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  • [–] 4 points 1 year ago (1 child)
  • [–] 4 points 1 year ago

    Stupid bed.

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  • [–] 11 points 1 year ago (2 children)

    I think idiots buying this crap deserve this.

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  • I wonder what kind of data about your location and bedtime activities are these beds collecting and selling?

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  • [–] 5 points 1 year ago

    good. I hope that whole industry fails. plug in anything is bullshit. give me old fashioned!!!

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  • [–] 2 points 1 year ago (1 child)

    What is a smart bed? I mean it’s a bed. Are remotes too good for people?

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  • [–] 1 point 1 year ago

    its like a smart fridge, or a smart electric toothbrush, something that requires an internet connection, usually it connects to an app on your phone to control certain features on said appliances, which people are too lazy to do themslves. when AWS went down, apps, or sites that uses aws went on the fritz.

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  • Woe, the bed got an erection.

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  • [–] 1 point 1 year ago
    [–] 1 point 1 year ago (3 children)

    The fix is investing in redundant internet at house from multiple providers. Satellite+fiber and achieve 99.99999% uptime so the bed won't Crash and allow you a good night of sleep.

    Because it's unacceptable to send commands directly from the phone to the bed located in the same room, they need to transit between a dozen server farms to gather the delicious telemetry

    Also: local=no subscription and that's so bad

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  • [–] 4 points 1 year ago* (2 children)

    The fix is investing in redundant internet at house from multiple providers. Satellite+fiber and achieve 99.99999% uptime so the bed won't Crash and allow you a good night of sleep.

    Yeah, uh... That wouldn't have helped here since it wasn't a drop in the internet on the user's side that fucked shit up; it was whatever shit is going on with Amazon's servers that make up a huge chunk of the web's backbone.

    The fix would be having your phone talk directly to the bed instead of having to do anything over the internet at all. Or just having a normal fucking bed that is dumb as shit.

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