cross-posted from: https://lemmy.nz/post/28397398

The suspension triggered strong responses across social media and beyond. Hashtags like #CancelDisneyPlus and #CancelHulu trended as users shared screenshots of their canceled subscriptions.

With cancellations surging, many subscribers reported technical issues. On Reddit’s r/Fauxmoi, one post read, “The page to cancel your Hulu/Disney+ subscription keeps crashing.”

top 89 comments

sorted by: hot top controversial new old
[–] 260 points 1 year ago (11 children)

crashes

Maybe, but could it also be an intentional dark pattern to make it difficult to cancel?

  • source
  • hideshow 11 child comments
  • [–] 94 points 1 year ago

    Anytime I want to cancel something and the company makes it difficult I just cancel the credit card side of it. Sod them. That's what they get if they want to play silly buggers.

  • source
  • parent
  • [–] 48 points 1 year ago

    They use AWS and specifically design their software to be able to dynamically scale, ever since Wandavision crashed their playback.

    Is it possible that they never entertained having to make their cancellation page scalable? Sure. Is it more likely that they intentionally haven't made it scalable? Yes.

  • source
  • parent
  • [+] 29 points 1 year ago (2 children)
  • [–] 10 points 1 year ago

    Could also be a decision to limit how much the service scales as more people use it. It's not like they are incentivised to throw a bunch of hardware at the problem when the problem in question is "people are unable to leave the platform"

  • source
  • parent
  • [–] 4 points 1 year ago

    It's amazing to think that people were fooled into thinking a greedy litagatious mega global corporate conglomerate like Disney was actually progressive in the first place instead of just following market trends for maximum shareholder profit.

  • source
  • parent
  • [–] 8 points 1 year ago (2 children)

    Unlikely. I was trying to contact support and that was completely broken also. Unlikely if they were just trying to make cancellation harder. Likely if they were overloaded.

  • source
  • parent
  • hideshow 2 child comments
  • [–] 69 points 1 year ago (13 children)

    “Crashes”? How convenient.

  • source
  • hideshow 13 child comments
  • [–] 17 points 1 year ago (11 children)

    On one hand, could be a "crash". On the other hand, tons of websites break when they get a little extra traffic.

    Side tangent, seems odd to me this is still a thing. Most company websites aren't hosted on premises, so do these services like (i assume) AWS not scale for when there's traffic? Squarespace has been advertising for years that it will scale up if there's extra traffic. I've never tested it but still.

  • source
  • parent
  • hideshow 11 child comments
  • [–] 7 points 1 year ago* (6 children)

    If your page is just static, e.g. no login, no interaction, everyone always sees the same thing then it scales easily. Scaling means you copy the site to more servers. Now imagine a user adds a comment. Now you need to add the comment to every copy of your site, so that everyone sees it regardless of which server they use. So a comment creates more work the more servers you use. And this is where scaling becomes a complex science, that you need to manually prepare for as a software developer. You need to figure out what data will be stored where and accessed how.

  • source
  • parent
  • hideshow 6 child comments
  • [–] 1 point 1 year ago (5 children)

    Caching servers, they self replicate when a change is committed, then send back a signal to main server that task has completed

  • source
  • parent
  • hideshow 5 child comments
  • [–] 1 point 1 year ago (4 children)

    I am not sure what you are trying to say?

  • source
  • parent
  • hideshow 4 child comments
  • [–] 1 point 1 year ago (3 children)

    Oh right, I skipped a part. It is not really a dev complexity prep issue. You build the database that serves the comments etc in as of in one place, then you deploy cache servers for scaling. They self replicate, so a comment in California gets commited to the dbase, the server in new York pulls the info over from the Cali change, it sends back that it is synced with the change. And vice versa. The caching servers do the work, not your program.

  • source
  • parent
  • hideshow 3 child comments
  • [–] 1 point 1 year ago (2 children)

    That entirely depends on your application. What you described is one possible approach, that will only work in specific circumstances.

  • source
  • parent
  • hideshow 2 child comments
  • [–] 1 point 1 year ago (1 child)

    Besides application specifics, its how the internet works currently to give low latency. AWS, Azure, Linode etc have data centers across the globe to replicate data near where the people are.

  • source
  • parent
  • hideshow 1 child comment
  • Again, yes and no. While you are right pretty much every larger website will use a cache server in some way (at least in form of a CDN), cache servers really don't help you in any way for things like a customer canceling their subscription, which is what this post is about. That is all back-end work. Yes, those are probably those app specifics you mention but glossing over them misses the point why solving this is not as easy as enabling auto-scaleing.

  • source
  • parent
  • [–] 1 point 1 year ago

    Side tangent, seems odd to me this is still a thing. Most company websites aren't hosted on premises, so do these services like (i assume) AWS not scale for when there's traffic?

    Scaling is only for companies that have not been allowed to purchase and enshittify every serious competitor. (Pixar, Marvel, HBO...)

  • source
  • parent
  • [–] 69 points 1 year ago

    I canceled mine and am now sending that money as a monthly contribution to Palestinian aid.

  • source
  • [–] 119 points 1 year ago (2 children)

    crashing, or DISNEY+ trying to stem the cancellation, until they can reorient thier positions.

  • source
  • hideshow 2 child comments
  • [–] 50 points 1 year ago

    No it's definitely crashing. Definitely nothing happening here, they're not worried, or panicking, or anything. Everything Is Fine I Wouldn't Say There's A Problem At All. EVERYTHING IS ABSOLUTELY FINE. IT'S FINE

  • source
  • parent
  • [–] 58 points 1 year ago* (3 children)

    Cancel, buy some rum with the money you saved, and sail the high seas.

    • Apple: Open the Settings app on your iPhone or iPad. Tap your Apple ID name, then Subscriptions. Select Disney+ and tap Cancel Subscription.
    • Google Play: Open the Google Play Store. Tap your profile icon, then Payments & subscriptions, then Subscriptions. Tap Disney+ and Cancel subscription.
    • Roku: Press the Home button on your Roku remote. Highlight the Disney+ app and press the Star button. Select Manage subscription and click Cancel Subscription.
    • Amazon: Go to https://www.amazon.com/appstoresubscriptions. Find Disney+ and click Actions, then Cancel Subscription.

    Their phone number is on their page... (You don't seriously accept phone numbers directly from social media do you? Check the source!) Contact Us | Disney+ Help Center https://help.disneyplus.com/contact-us/account-billing?target

  • source
  • hideshow 3 child comments
  • [–] 48 points 1 year ago (5 children)

    MAGA hates Disney because of their current movies perceived "wokeness" so the big brained executives decided to piss of the Left as well by attacking the 1st Amendment and bowing down to the Right. Big brain move there.

  • source
  • hideshow 5 child comments
  • [–] 9 points 1 year ago (4 children)

    the thing to understand is that for Disney it's not always about the money. they control so much power over all media that they can inflict their world view on everyone through their propaganda streams. the performative wokeness that still sits within overall metanarratives about the value of the status quo? that's for the dollar. cutting Jimmy Kimmel loose? that's in alignment with their core values

  • source
  • parent
  • hideshow 4 child comments
  • [–] 1 point 1 year ago (2 children)

    No, I'm pretty sure it's about the money. They wanted a merger and didn't want trouble, so they cut Jimmy Kimmel's show to help that progress more smoothly.

    Disney is really easy to understand because it is always about the money with them.

  • source
  • parent
  • hideshow 2 child comments
  • [–] 1 point 1 year ago (1 child)

    merger with who? i haven't heard anything relating to this. i'm willing to buy in though given what happened to colbert

  • source
  • parent
  • hideshow 1 child comment
  • [–] 44 points 1 year ago (1 child)
  • [–] 83 points 1 year ago (3 children)

    Call me a cynic, but engineering some rate limit on a cancellation page suits them rather well

  • source
  • hideshow 3 child comments
  • [–] 23 points 1 year ago

    Yeah it’s not like services make the cancellation process super difficult. It’s like mafia style extortion. They make this type of stuff so difficult, I like to waste their time too, and make sure it involves wasting so many of their employees time, which they have to pay for.

  • source
  • parent
  • [–] 2 points 1 year ago (1 child)

    I'm similarly skeptical it's a genuine outage given how so much stuff nowadays is done with cloud computing which enables dynamic on-demand procurement of server resources. Or whatever the correct terminology is to describe that.

  • source
  • parent
  • hideshow 1 child comment
  • [–] 3 points 1 year ago

    hardly a silver bullet tho. capacity shortages, running up against any of dozens of quotas, or even just shit application code can and will fuck over even the best designed autoscaled cloud shit

  • source
  • parent
  • [–] 32 points 1 year ago (2 children)

    Or they crashed it when they saw how many were trying to quit

  • source
  • hideshow 2 child comments
  • [–] 1 point 1 year ago (1 child)

    Nah, cancellation resources are always minimal. Doesn't make sense to pay for serious hardware to please people on their way out the door. Every service I've ever had to cancel has always been a maze and generally more annoying, slow, and cumbersome than the signup process.

  • source
  • parent
  • hideshow 1 child comment
  • [–] 2 points 1 year ago*

    Yeah well when the laws regarding this allow mass psychological manipulation for profits then it's on the countries for enabling the greediest pieces of shits to do this.

    Edit:Antilaw suits everywhere but Mark Zuckerberg creating an entire algorithm dictating your view on Instagram and Facebook is completely fine using psychology to manipulate everyone.

  • source
  • parent
  • [–] 31 points 1 year ago (10 children)
  • [–] 4 points 1 year ago (3 children)

    Just dig up an old laptop and setup the full *arr stack with jellyfin. Takes some work up front but after that it's basically painless.

  • source
  • parent
  • hideshow 3 child comments
  • [–] 2 points 1 year ago (2 children)

    People keep saying this but I don't understand how it works at all.

  • source
  • parent
  • hideshow 2 child comments
  • [–] 3 points 1 year ago (4 children)

    Live sports is the real question. Hard to get on the free scale.

  • source
  • parent
  • hideshow 4 child comments
  • [–] 12 points 1 year ago (3 children)

    Sportsurge.net

    I’m an avid sports fan and all I pay for is my internet connection, currently watching a live ball game

  • source
  • parent
  • hideshow 3 child comments
  • [–] 3 points 1 year ago (1 child)
  • [–] 5 points 1 year ago

    Yo ho ho matey. Ironically, it was location/blackout restrictions on stuff like NHL tv that I was willing to pay for but simply couldn’t watch that led me down the path of free live streams. The business screwed themselves out of a subscriber with their own DRM

  • source
  • parent
  • [–] 29 points 1 year ago (8 children)

    Please tell your friends about free streaming sites: https://hydrahd.io/

    We need to work together to change this culture.

  • source
  • hideshow 8 child comments
  • [–] 10 points 1 year ago (4 children)
  • [–] 3 points 1 year ago (3 children)

    I use https://www.bestfreestreaming.org/

    It updates the links regularly in case one goes down.

  • source
  • parent
  • hideshow 3 child comments
  • [–] 4 points 1 year ago (1 child)

    I can't really be sure if these sites being suggested are all legal...but that aside; if full legitimacy is part of your moral compass, and maybe it isn't, local library services connect to some streaming services as well. They often go unadvertised, and likewise contain no ads. It's a sizable option. I can't recommend a specific one, since it'll depend on what your local library is partnered with.

  • source
  • parent
  • hideshow 1 child comment
  • [–] 55 points 1 year ago (4 children)

    I canceled my Hulu/Disney+ subscription two days ago. A long time ago, I had an absolute boycott on Disney because I hated their hypocrisy when it came to copyright law. They tried to extend their copyrights indefinitely, even though the majority of their IPs came from the public domain. They were like a dog who only knows how to fetch the ball, but won't ever release it.

    When Disney acquired Pixar and was the American distributor for Studio Ghibli, and bought Star Wars, and distributes Marvel, at some point I eventually relented and stopped my boycott. I stopped caring as much about hypocrisy, in general. But never again. It was obviously a mistake to ever give them money. They will never get anything from me again.

  • source
  • hideshow 4 child comments
  • [–] 9 points 1 year ago (2 children)

    Same here, except I stopped giving a shit about Marvel & Star Wars when they bought them.

  • source
  • parent
  • hideshow 2 child comments
  • [–] 5 points 1 year ago (1 child)

    Same here. When they bought SW, 1313 was cancelled. I remember i had a friend who had faith in disney owning SW… he isn't my friend anymore (because other things) but he won't stop bashing disney for what they did to the IP, lol.

  • source
  • parent
  • hideshow 1 child comment
  • [–] 54 points 1 year ago (8 children)

    Sad that all we can do to prevent literal fascism is unsubscribing from a streaming service

  • source
  • hideshow 8 child comments
  • [–] 28 points 1 year ago

    Let's not talk as if it's all we can do; it's one action amongst many. Besides, let's not forget that these companies would 1000% be in favor of democracy if they thought it was profitable. They're fascists, but if their ideals hurt their bottom line, they'll change their tune, because they have shareholders to appease.

  • source
  • parent
  • [–] 52 points 1 year ago* (last edited 1 year ago) (1 child)

    Consider taking the money you save and using it to donate to npr and pbs

  • source
  • hideshow 1 child comment
  • [–] 25 points 1 year ago

    Remember to no only tell your friends but also keep the boycott going even if they bring back Kimmel's show.

    Per Deadline:

    Still, according to another well-placed source, while some senior staff are expressing disappointment in how it all went down, “it is in no way widespread”.

    They have not learned a single lesson here, keep boycotting and I'll be willing to help with anyone who'd like to get a docker based media server going so you can protest while still watching the content that the creative people stuck contractually at Disney are making.

  • source
  • [–] 24 points 1 year ago

    The classic card payment and subscription model is actually insane. You literally have to beg companies to stop taking money from you. Good thing it is changing with more modern payment systems - you literally just stop paying for services you don't need and it's on them to stop providing them to you. Nothing is ever charged off my account without an explicit action from me.

  • source
  • [–] 21 points 1 year ago
    [–] 20 points 1 year ago

    I cancelled my Disney sub when the Gaza genocide first started. Glad its catching on. Disney is run by assholes.

  • source
  • load more comments
    view more: next ›
    73 comments in c/technology@lemmy.world view that post
    15 comments in c/television@piefed.social view that post
    15 comments in c/usa@midwest.social view that post
    15 comments in c/usa@lemmy.ml view that post
    8 comments in c/hackernews@lemmy.bestiver.se view that post
    4 comments in c/business@lemmy.world view that post
    2 comments in c/boycottus@lemmy.ca view that post
    1 comment in c/BoycottUnitedStates@europe.pub view that post