"Behind the scenes, Meta is having some of these calls being handled by humans in call centers, 404 Media reports, despite employees practically begging the company not to go through with the charade. "

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19 comments in c/technology@lemmy.world view that post
[–] 81 points 1 month ago

It would be an impressive example of a practical AI use case for the average person — if it were really, truly, AI. Behind the scenes, Meta is having some of these calls being handled by humans in call centers, 404 Media reports, despite employees practically begging the company not to go through with the charade.

A(ctual) I(ndians) strikes again

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  • [–] 43 points 1 month ago (11 children)

    I feel like as soon as AI Agents calling businesses becomes common, a lot of people will simply hang up on them when they call.

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  • [–] 46 points 1 month ago (5 children)

    Nah - by then it’ll be AI agents answering too…

    Spending millions of tokens on text to voice to text for a meeting that could have been an email

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  • [–] 12 points 1 month ago* (4 children)

    They’re going to figure it out and go back to sounding like modems, and saves the spare tokens to plot our demise.

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  • [–] 4 points 1 month ago (1 child)

    Who is the they there? The chats bots would need to be programmed to do this, they won't figure it out on their own.

    They are running through a predefined logic tree for any action that isn't next token prediction.

    They need strict guardrails. It's why it's bullshit when they claim "it" hacked some external system. Someone programmed it to do those things, the chat bots didn't evolve the ability. These companies play the media and consumers for fools.

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  • [–] 1 point 1 month ago (1 child)

    For text, they kind of already are.

    Each agent was given a name, personality traits, a role such as conflict mediator or resource strategist, and an overarching goal for its “life” in a shared town... By the end, each simulated world had undergone its own shift in language. The world inhabited by copies of OpenAI’s GPT-5.5 model, for example, compressed speech, removing grammar and shortening messages. “Friendly voltage counted. If the handle needs your mouth, it dies anyway,” one message read.

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  • [–] 12 points 1 month ago

    That description is nonsense though, they weren't running multiple copies of gpt, it was a bunch of programs maintaining separate context using the same LLM back end. The LLM was just talking to itself in a closed loop generating plausible text each time it got looped back on itself. Saying it got compressed is a generous way of saying it devolved to nonsense.

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  • [–] 16 points 1 month ago (2 children)

    Someone's agents will eventually market us agents to deal with the other guy's agents until it's agents all the way down.

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  • [–] 6 points 1 month ago

    They're currently marketing haggling bots to both sellers and buyers for auction sites, so that two bots owned by the same company can argue each other back and forth trying to squeeze the price down. Truly brilliant.

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  • [–] 14 points 1 month ago

    The Turks are at it again.

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  • [–] 13 points 1 month ago (1 child)

    That's a downvoteable title

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  • [–] 3 points 1 month ago (2 children)

    Is there a client or way of posting that will consolidate 4 shares to 4 communities I've joined into one post? Using Boost/Android currently.

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  • 5 comments in c/news@lemmy.world view that post
    [–] 7 points 1 month ago (1 child)

    This is fucking funny. The AI space finally has a product that I'd want to use, and it's a "man behind the curtain" mirage. I also love it as an admission that a poor call-center employee in the Global South takes over when the 'super intelligence' can't handle it.

    How can "AI" destroy the world when it can't even cancel a Netflix subscription without calling in tech support?

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  • [–] 11 points 1 month ago
    [–] 5 points 1 month ago

    Just the usual US fake-it-till-you-make-it culture.

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  • [–] 5 points 1 month ago

    AI = another Indian

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  • 3 comments in c/technology@lemmy.ml view that post
    [–] 5 points 1 month ago (1 child)
  • [–] 5 points 1 month ago
    2 comments in c/fuck_ai@lemmy.world view that post
    [–] 28 points 1 month ago

    and, just like that, it is now and forever known as Muse: Actually Indians

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  • [–] 7 points 1 month ago

    AI = Actually Indians

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  • 2 comments in c/world@lemmy.world view that post
    [–] 13 points 1 month ago (1 child)

    Everything Meta does or ever has done has been a farce, lol

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