I made a formal complaint against them early last year because they kept billing me monthly even though my service with them was over. 4 months of it, and every month I would call and wait on hold and explain that I wasn't a customer and didn't have their services anymore. Then next month a new bill would come. I relentlessly tried to escalate to someone higher up who could actually understand what was happening, only for a new bill to come the next month.
My ONLY recourse was to file a formal complaint with the CCTS. If that's the last line of defense from a huge company and companies are trying to make it harder to be held accountable Im pretty sure it needs to be made easier. Ridiculous that they should even petition, acknowledge, or hint at any involvement with the CCTS beyond working to make consumer relations EASIER is a joke, borderline illegal.