Equally concerning is that it’s often cheaper to buy a new appliance than it is to have your existing one repaired.
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Good vid but he's falling a bit for the corporate propaganda that costs determine prices and that consumers have real power over price setting. Most firms maximize prices while minimizing costs. Consumers have especially little market power in a consolidated market like home appliances.
I literally have clothes hanging on a line across the living room because our just out of warranty $1,000+ Samsung "smart dryer" died again a month after I replaced every sensor and the heating element, and I just don't feel like taking it apart again to "maybe" find the problem.
Before this we just had a plain white box from Maytag; easy to work on, cheap replacement parts. It was probably 30 years old when the motor seized and my wife asked for newer, fancier machines. Big mistake.
And the fix is a firmware update not a total recall? So its either buggy overcomplicated software or the update tweaked things to reduce the power draw so you got less machine power than what you were advertised.
Which honestly for a washer machine is pretty cool they can fix that sort of issue without the hassle of replacing the big machine, but if only these kinds of major safety issues could be figured out in pre-production.
Samsung appliances have been like this for a while. I got a Samsung dryer in 2015 and it is by far the biggest piece of crap I have ever used. Thankfully I'm good at repairing appliances but this was a next level piece of crap. It was constantly wearing out drum rollers, belts, belt tensioners, and other parts. I was having to repair it almost on a yearly basis. I ended up just stocking a bunch of parts in a cabinet in the laundry room so when it failed I was able to fix it the same day. There are some 3rd party parts kids where they provide upgraded parts that seem to last longer. The drum rollers and belt tensioner pulley use low quality bushings that I upgraded to a 3rd party ball bearing parts and that made a big difference in reliability. I gave it to my mom and warned her about the issues with it and stocked her up on parts so anytime she has an issue she calls me and I can repair it the same day. Thankfully it's not too difficult to work on.
A friend of mine got an entire Samsung appliance package and he dreads that decision every day. He hates his fridge, dishwasher, washer, and dryer.
Years ago I got two Bosch dishwashers and those have been great. Only minor repairs like replacement spray arms and a replacement rack glide have been needed on those. Otherwise they have been solid units and have fantastic performance.
A few years ago I got a GE combo washer/heat pump unit and it is definitely more convenient than separate units but it does have some flaws. The drain pump filter needs more maintenance than a typical unit. Some of the gunk gets past the drain filter and has caused the drain pump to clog. The dryer filter lets some lint past which causes the evaporator coil to clog somewhat over time. Cleaning the evaporator is difficult as access is quite limited so I had to buy some special long reach cleaning brushes and vacuum attachments. Sometimes the door doesn't unlock when it's supposed to because of a firmware issue. And lastly it causes more wrinkles in clothes than a conventional dryer.
I don't keep up on the appliance world very much, but for many years I have been under the impression that when replacing one it's always a good call to NOT get the Samsung.
I have literally never seen reason to doubt that rule.
I'm actually pretty happy with my current appliances, but I don't stick all to one brand and I stick with the simpler cheaper designs. If paying for the next higher tier brings higher build quality or upgrades the core function's power/capacity, then I'll probably go for it.
That was one of my objections to replacing kitchen appliances for all too long. I’m not even going to consider all the same brand. But they’ve added enough “styling elements” that it’s tougher to fill a kitchen with similar appliances from different manufacturers
planned obsolescence (pretty much the cause of so much crap)
From my memories, the price of appliances haven’t changed much in the last couple of decades. They maintain or increase margins with cheaper parts, less QA, looser performance tolerances while keeping the same sticker price. Whatever the quality sacrifice equivalent word for shrinkflation
Enshittification, just like with online services.
More than that, it is the need to continually sell appliances. If you care to build to last (and we still know how to do it) then in the next quarter you sells will go down, the profit will go down and the board will go down.
Enshittification means something more specific than just making a thing worse. It means making it worse in a way designed to exploit or take advantage of the user by stealing their personal information or something like that.
This is more like "value engineering" and "planned obsolescence."
From Wikipedia, here is the article snippet that originated the term.
Here is how platforms die: first, they are good to their users; then they abuse their users to make things better for their business customers; finally, they abuse those business customers to claw back all the value for themselves. Then, they die. I call this enshittification, and it is a seemingly inevitable consequence arising from the combination of the ease of changing how a platform allocates value, combined with the nature of a "two-sided market", where a platform sits between buyers and sellers, hold each hostage to the other, raking off an ever-larger share of the value that passes between them.
I watched a good video on tool quality.
It basically said the exact same old tool is better than the new tool now. But the new tool is priced much much less. When they compared it to a modern tool that was the same price or less it performed the same or better.
People just want cheap things and companies want to make money. People need to buy quality and companies will get an incentive to build quality.
That was also the conclusion of this video on the Speed channel for older version of things vs new one (included tools, shoes/undershirts, etc - I would ignore consumables that expire but they were there for s&g it seems):
The problem is it’s not really people’s choice. Companies have gotten very good at disguising quality tradoffs and marketing has got very good at muddying the waters.
Since this is about tools, I’ll bring up Craftsman as an example. For many years, it was a quality brand accessible to homeowners. But as they changed to be cheaper they still marketed themselves as a quality brand and they seemed like the same price. It was only after the brand value was destroyed, that it became clear how “cheap” the tools had become and people were able to make a legitimate decision to move on
We had a fridge that was manufactured in 1998 that lasted until November of last year when it failed irreparably. We replaced it, and 13 months later, 2 days before thanksgiving, our new fridge failed. It was like pulling teeth to get the warranty servicer to get it repaired.
Repairman finally figured out what was wrong with it yesterday, replaced the seized up defroster and it's running again.
That's still so ridiculous for an appliance to break that early in its lifetime.
Planned obsolence via shoehorning crap connected tech into things that can run fine with controls from 1947 that will last 50+ years and are easily replaced with commodity components (relays) at any time.
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