I've been fighting with SunLife to get a treatment covered and it straight up reminds me of the hell I used to go through in the US

• It took 2 months and at least a dozen calls to convince them that it's covered, when it says right in my coverage doc that it's covered
• They don't tell you any status updates. Everything is a letter sent through snail mail, and they refuse to tell you anything over the phone
• They withheld a secret third form from me for over a month, after the initial two forms they made my doctor fill out
• Their phone system has a bunch of robo-loops built in. When you finally get someone there's a chance they'll just hang up on you
• Even after I filled out and submitted all forms via their online portal, multiple times, they didn't "receive" the forms for about two weeks
• Now that I have a letter from them saying it's covered 100%, they pretend they don't do direct billing and require me to first get the procedure and pay the full $31k then hope for a refund. Besides the insanity of assuming people have $31k just laying around and can wait months to get it back, I don't trust that they'll keep their word
• Despite sending in my initial estimate in fucking august, I still don't have a date due to their delays

SunLife can go fuck itself. My coverage ends in December so it really feels like they've been purposefully dragging their feet. For-profit health insurance is a scam.