- I lose access to the email I've had since 1997.
I try to reset my login credentials. The website is caught in a loop. I open a tech support issue explaining that I just need to change my email.
I get sent an automated reply being told email changes use the automated system......the one caught in the loop.
I post a reply to my ticket saying I can't use the automated system. It's stuck in a loop.
I get sent an automated reply being told to use the automated system.
I search google for an 800 number. I find there is no 800 number.
2026 I still haven't changed my email address. I also haven't bought a single game. I claim the free ones, snd I can still log in for now. But I just know eventually it'll say something like "For security purposes we've emailed you a code" snd that email will go to my lost email address. And I will have lost the whole account. So I'm not spending money on games I could lose next week.
So Epic, you want sales? Step 1, let me change my login email.
Step 2......well, you're still fucked. Steam is a juggernaut in their space.
But at least you gained 1 potential customer. Though lets be real.this 3 year wait has left a pretty bad taste im my mouth. I'm not sure if regaining my account would prompt me to buy from a company making me wait this long.
If it exists on GOG or Steam, I can't imagine wanting it on Epic.