Maybe I'm doing something wrong, but this worked the last time I recieved an unsolicited payment. When I try to report the problem on the "resolution center" page, I get an error page.

Screenshot of paypal AI assistant refusing to allow me to report a fraudulent transaction.
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[–] 54 points 6 months ago* (last edited 6 months ago) (2 children)

I noticed it's an AI assistant you're supposed to be problem solving with, that probably will not end well. Hopefully you can actually get a human from their customer support number on their site:

In US. 1-888-221-1161

Outside US. 1-402-935-2050

6am-6pm PST Monday-Sunday

https://www.paypal.com/us/cshelp/contact-us

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  • [–] [S] 7 points 6 months ago (1 child)

    I ended up calling. Last time this happened, the chatbot worked fine. Like they have several pre-defined workflows that are integrated into the chat and I could just click the options. Not sure why this time was different.

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