I don't personally think any facility should be forced to provide MAID. Much as no individual staff should be requiredto. Rather the transfer protocols are what could use an update or spotlight.
Why must the patient be transfered with no family; particularly when it was not a time sensitive transfer? Why is the transfer vehcile unable to keep the patient alive for the journey; in this case it was an elective procedure, but that same failing would exist for a non-elective procude the hospital may be unable to treat?
I'm not a medical person, but my systems viewpoint is wondering what patient transfer is so precarious.