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Nooooooooooooooooooooooooooooooooooooooooooo!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (lemmy.ca)
submitted 1 year ago by to c/canada@lemmy.ca
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[–] 7 points 1 year ago* (1 child)

The problem is when you need something specific from customer service. In other words most customer service calls.

As someone who's worked in IT I understand a lot of people are really stupid. Putting them on the phone with a system that recommends eating a few rocks each day will not improve the situation. Though it's probably nice if the person feels like screaming at you.

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  • [–] 1 point 1 year ago

    If "agent" gets you through to someone then all is good. When they make that impossible is the real issue.

    I was tracking a package that for some reason went from BC to Ontario when I'm in Alberta, so I wanted to ask why but when I tried to connect to AJ agent the damn page fully reloaded and took me back to the beginning of starting a chat. You could never reach an agent, likely by design

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