I "wrote" a previous post and I largely did it with AI as a experiment, thinking back on it...stupid and I'm sorry so I deleted it. With that being said, I did actually fight AT&T and won. Here's the story.

It all started with a simple offer, I trade in my phones they pay off my wifes phone, and we get brand new phones. Not an unbelievable offer, but a reasonable offer.

Now, here is where I made my mistake I ask if I need to port my number, and the rep says "Its up to you" I think about it, and kinda want a new number anyway so I say "Give me a new number" and so they do.

I then fill in the info to get my money to pay off the phone, and its declined because I didn't port my number, also some other paper technicality caused by previous carrier that I had zero control over. I escalated my compliant up and down their customer service chain, and got no where.

So I sat there, feeling defeated and dejected and most importantly pissed off. I was now PAYING MORE for my phone service, and we actually had NO NEED to trade in my wife phones and now I'm stuck with this contract for the new phones, it sucked. So I said "Fuck it I'll sue them"

And unlike others, I actually I started my research with ChatGPT. Which I will say WAS VERY, VERY HELPFUL. So I drafted a legal letter in that letter I did the following:

• I explained the situation in total honesty
• I citied their own advertisements
• I cited case law against them (they've been sued plenty of times)
• I cited treble damages in my state (means if I win in small claims court I can get 3x my damages)
• I offered them Option A or Option B
• I gave them a generous deadline

In short I was due approx $1,500 in value, they where looking at about $4,500 in losses if this went to court...which after my research I was kinda hoping WOULD HAPPEN.

I then sent the letter certified mail, to their legal entity. In order to find the legal entity go to google and type "Corporation name Legal Entity" and start doing your digging. I actually used ChatGPT to find it for me. And it was spot on.

So I sent the letter certified mail to their legal entity. A few weeks later I get a call from their presidents office. Which is basically their first line of defense against legal complaints.

We have a fairly pleasant conversation, he reviews my letter with me. He goes I see why we declined your service, I also see why you complained. He then said if Option A is still on the table I'd like to do that. I said "Of course, how fast can we get the money?" he said "next week" I said "Great and as for billing" he said "Next billing cycle" I said "Awesome"

In short they agreed to give me the money to pay off my wife phone and the trade in credits that where taken away from us. I've already received the money for the pay off.

So in short

If your mad at a company, write a letter, send it via certified mail to their legal entity, and ChatGPT can be a helpful resource.

So I recently purchased two phones and signed a contract with AT&T, due to a technicalities in their fine print they where trying to shaft me of about $1,500 in value.

I went up and down their customer service lane and got no where.

So I wrote a letter to their legal entity (don't write a letter to their corporate address, I mean you can, but legal entity is what you want)

And in that letter I laid out two options

• Give us what you promised regardless of any BS
• Let us walk away with our new phones free and clear

I citied case law, I then citied my own state law where I can sue for 3x damages in small court.

They called me today, we settled for everything I wanted. Was it a pain? Yes, does it feel good to win aganist a big giant? Yes!

My friend lives in Plains, Georgia. He was doing some work on his place and I had agreed to spend a weekend helping him out. This naturally resulted in a few too many trips to the local hardware store...on one such trip I came around the corner and there before me...sure as shit stood Jimmy Carter with a small secret service detail.

I look at him, and go "Mr. President?" He turns and says "Yes" I go "Jimmy I'd have voted for you If I was alive when you ran" he laughed and asked if I had voted in the last election and I said I sure did and he thanked me and went about his way.