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[–] 92 points 5 months ago (4 children)

If Microsoft wasn't run by tools, they'd see the gap Google and Apple have left behind by locking down their eco systems.

They could be the hero we need by saying we'll make the software and you fully own your device like pc / windows.

But of course they won't, and will just shoot themselves in the dick.

Just like when they ditched explorer we were all like yaay! Then instead of attaching to Firefox they just became another chromium cuck.

Why would anyone take your shitty browser that's just a skin of chrome...

Again, they had the chance to take the pro customer lane and succeed, but they were too inept.

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  • [–] 25 points 5 months ago (2 children)

    It isn't just ineptitude. Of course executives at Microsoft know that they could be good and be successful with consumers. But they don't need to please consumers, they have far more important customers: the surveillance state, and the military industrial complex.

    Once corporations have a near-monopoly position, they do not need to make good products anymore. Microsoft has enough money already to completely fail at everything for centuries and they'd be just fine. So they can focus on other goals, such as dismantling online anonymity for the benefit of the ruling class, who owns and controls Microsoft.

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  • [–] 79 points 5 months ago* (3 children)

    They didn't miss the "wave", they discovered it's just hype and a bubble. They spent a fortune and damaged their core products to try and get in on AI, and have realised it was fools gold that their actual paying customers don't want. This really sums the problem up well:

    According to Velloso, less than 3% of paying users actively use Copilot, even though Microsoft has pre-deployed it directly into the Windows 11 taskbar and across the Office suite.

    Out of Microsoft’s 450 million Microsoft 365 user base, the company has only managed to convert roughly 15 million paid Copilot seats. This means a staggering 96.7% of users are rejecting the premium AI features, yielding just a 3.3% paid adoption rate. When viewed against Microsoft’s estimated $37.5 billion quarterly AI spending, this is an alarmingly low adoption rate.

    I'm sure I'm like many people - I tried Copilot a couple of times; it's ok to make an email or even document text a bit more concise, but that's really it. I don't find it useful; I do all the actual work and then occasionally get an AI to help make it a bit easier to read very similar to a spell check and grammar check. It's not good enough to do anything else; it bullshits and is error ridden and like all the AI I've tried it's really plateaued. I just really don't see where the value in that $37.5bn spent by Microsoft is.

    I certainly wouldn't pay for copilot myself. Instead I object to it being rammed down my throat at work, and Windows 11 just being generally awful but not improved. Microsoft are finally making the right noises but the damage is already done.

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  • [–] 8 points 5 months ago* (last edited 5 months ago) (1 child)

    No one wants copilot because it's highly unpleasant hot garbage. There is definitely a market for AI for the competent providers.

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  • [–] 16 points 5 months ago

    Yeah the vast majority of AI "offerings" from most of these huge companies and/or websites is just bolting a chatbot to something and then wondering why people don't want it. I tried copilot in excel and it couldn't access the document I was working on, it was an absolute useless mess.

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  • [–] 203 points 5 months ago (27 children)

    It's a wave of sewage, few users want to ride it in the first place

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  • [–] 40 points 5 months ago (22 children)

    It’s like they created a very good phone tree and are trying to shove it into everything that never had or needed a phone tree in the first place.

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  • [–] 20 points 5 months ago* (last edited 5 months ago) (1 child)

    funny you should use that example in particular because i recently had the displeasure of using microsoft's phone tree. i was trying to close a dead relative's account and the info on the website was wrong.

    they built a phone tree that remembers you. if you try to call in multiple times during some time period (at least several hours) it will just assume you have the same question and skip to your last choice.

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  • [–] 26 points 5 months ago (14 children)

    The fuck is a phone tree? Pardon my language, sir.

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  • [–] 60 points 5 months ago (13 children)

    "for financial services, press one. for technical support, press two. for goblins, press three. for repairs, press four."

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  • [–] 44 points 5 months ago (3 children)

    I TOLD YOU NOT TO TALK ABOUT GOBLINS

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  • [–] 19 points 5 months ago (2 children)

    You forgot the mandatory lead message. "Please listen closely as our menu options have changed." No, they haven't. Ever.

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  • [–] 7 points 5 months ago (1 child)

    Also the standard "outdated message you have to listen to twice in entirety despite it not applying to you," like "Please note, starting June 1, 2021 as a result of the Covid 19 Virus we will be starting social practicing guidelines in our offices" and they repeat a number twice for curbside that hasn't existed in half a decade.

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  • [–] 1 point 5 months ago

    I'll bet the cause of that is simple. The one person who knew how to change the message no longer works there, and while that has been mentioned to the higher ups, it's not a priority so it got shoved into the "to-do" pile.

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  • [–] 5 points 5 months ago (2 children)

    Thanks! I just thought that’s some non-existent thing, which Microsoft invented and nobody needs it ever. Well, that’s not far from your point, I guess. But still. Didn’t know that’s called a phone tree!

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  • [–] 10 points 5 months ago (4 children)

    Funny you mention a phone tree, something that's been hit by AI. It's actually been around longer as voice recognition that finds a close match to a keyword, but in theory AI should be able to take a request and break down what is actually needed.

    I haven't run across an AI version that works well. I don't know if that's because the voice recognition part is still bad, or if they're using Co-pilot (since I know how it mangles simple requests in text).

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  • [–] 6 points 5 months ago (2 children)

    Yeah it really feels like an LLM should work better than a phone tree for that, but every time I actually encounter one it’s so so much worse.

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  • [–] 2 points 5 months ago (1 child)

    I wouldn't be surprised if there's instructions to modify the system prompt to maximize effectiveness, and everyone leaves it at the generic default. Just like so many people leave other things at the default and just plug it in and go. Thank goodness the Cisco hold music is decent. I grew to love it while holding on the VA phone lines a lot for my dad.

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  • [–] 3 points 5 months ago* (last edited 5 months ago)

    Shouldn't the default settings work fine for the tasks that it's advertised to do? I mean when I buy software I don't expect it to be set to "be shit" mode by default.

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  • [–] 2 points 5 months ago

    At least tpu can tell the AI to get you to a human and most of the time it actually does so.

    Having voice recognition in place of the usual "press x" before AI was even worse. Bot that now it's much better though.

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  • [–] 22 points 5 months ago

    it's a tsunami. uncontrollable, started far away from any normal humans, sweeps up everyone in its wake, and will cause massive damage when it inevitably crashes into a place with lots of people.

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  • [+] 67 points 5 months ago* (last edited 3 months ago) (12 children)
  • [–] 48 points 5 months ago (4 children)

    True. As much as I hate to admit it, the Windows phones were actually pretty good.

    Had they not botched app adoption and then immediately given up, they could have done fairly well.

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  • [–] 7 points 5 months ago (2 children)

    They tried; it must've been 4 times. But unless it's a sure thing, they'll give up.

    I worry they don't know how to compete on a level ground, slowly building trust and business on success after success.

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  • [–] 3 points 5 months ago

    It also didn't help that they did a complete rebuild of Windows Phone OS 3 times, making old apps incompatible and forcing the very little support of app developers to get alienated from the platform. Why would you completely rebuild your app 3 times for a super low market share product.

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  • [–] 1 point 5 months ago

    I used a Windows Mobile PDA (Dell Axim X50v) for years before the iPhone came out. It was great at the time. Few other things could provide video, games, music, and a web browser in your pocket at the time but WM2003 with the Opera browser and some other apps did quite well. I kept using that thing even into the Android and iPhone era.

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  • [–] 50 points 5 months ago (5 children)

    this is a decent read. theres honest criticism and not a "m$ sux lol" rant. a someone who can agnostically enjpy tech history, i would like to see how this plays out.

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  • [–] 23 points 5 months ago (4 children)

    Yeah good read. I don’t agree that Microsoft isn’t dying though. They are, because people and companies alike are tired of other corporations throwing them under the bus. So many people are realizing that the companies don’t want what they want, and it kills their business or happiness.

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  • [–] 17 points 5 months ago (3 children)

    I think they will become like IBM, once dominant, not dead today but pretty much irrelevant compared to what they once were.

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  • [–] 11 points 5 months ago (2 children)

    ibm is still huge, but mostly because their shitty tactics in the past means that all their customers are completely dependent on them.

    seems like microsoft is taking inspiration.

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  • [–] 8 points 5 months ago (1 child)

    MS should be more vulnerable, due to everything but Excel being toilet blockages.

    TLDR; MS already got big by being like IBM, lots of dumb corpo procurement cash is already keeping them afloat for about as long as qwerty keyboards - because some people got really good at/dependent on excel.

    Their dominance of corpo-procurement (and using 'security' to block out alternative tooling) means that vast amounts of the corpo world is based on highly specialised and over-stretched excel.

    Even in databases, where my organisation (large public sector) should be having a genuine competition to administer postGRESQL for us or something, has been loss-led into into a big new ms fabric contract by them appearing to undercut the incumbent (Oracle - ok not hard to undercut), but not actuall . . . [rant deleted]

    However, crap MS is at software, they're extremely good at getting dumb corpos to sign on the dotted line.
    ('always has been' meme). And many humans being forced to use the only tool available, have built vast intricate systems on the foundation of that excel, many of them masterworks of skill in the face of those constraints. Hopefully they don't last as long as one of the old Egyptian dynasties.

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  • [–] 1 point 5 months ago

    Also PowerPoint lol. I like PowerPoint. The latest versions a bit less, but the versions from like 2019-2022 were pretty solid. They also have full on mobile-looking side panel ads in the office apps if you aren't subscribed to M365 now...

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  • [–] 32 points 5 months ago (2 children)

    They also probably realized providing free Copilot in Windows would get very expensive quickly, and that not enough users would pay for it.

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  • [–] 16 points 5 months ago (1 child)

    Basically yeah

    Out of Microsoft’s 450 million Microsoft 365 user base, the company has only managed to convert roughly 15 million paid Copilot seats. This means a staggering 96.7% of users are rejecting the premium AI features, yielding just a 3.3% paid adoption rate. When viewed against Microsoft’s estimated $37.5 billion quarterly AI spending, this is an alarmingly low adoption rate.

    They're spending billions to get millions.

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  • [–] 31 points 5 months ago* (last edited 5 months ago) (7 children)

    scales back?

    I just got an update that puts a persistent copilot overlay in the corner of Excel, blocking my cells. and the same update seems to have added a context menu that shows up on left click on a squiggle word in Word, which again blocks my document unnecessarily. I use neither of these features. I want neither of these features. I want to use the fucking program to do my goddamn work

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  • [–] 4 points 5 months ago (2 children)

    That little floating copilot icon in excel is the devil's work. I'm not a violent person but whoever came up with that should be flogged (IDK what flogging is but it sounds appropriate lol).

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