Yeah - this really confused me. Why did they make a second update on the 14th when the first update said they’d hear back on the 15th?

help me sue them

I also think it's hard to imagine that something that bad would happen to someone if they didn't really do something wrong. It seems like an online death penalty punishment, and you'd think that for that they'd really have to have proof that you were doing something horrible. It's hard to believe that they just make mistakes, and that having a human being review these cases costs them a few dollars, so they just let people's lives get ruined to increase their profits by 0.000001%

You do this once, but again when the pain wears off. Then encrypted back up keys stored in multiple locations becomes a religion.

Absolutely, then people go and delete the other copies leaving just the cloud, and think that it's somehow fine.

Cloud storage is fine for your offsite copy as long as you encrypt your data before uploading it. The problem is that a lot of people are using it as their only copy.

Personally I don’t think the tradeoff is worth while. I put nothing remotely personal on other peoples computers. I’d rather lose everything. But it is not actually that big a problem, my brother has a backup that I update once a month in his safe in his house, and I have his. Should be good enough.

But in that case, it's not a migration to cloud, but just an addition of the cloud as a resource

I'm sure I'm stating the obvious, but you can do both. I backup my important self-hosted data to the cloud (B2, in my case). I also have a colo that I backup to.

Now I will be careful if someone wants to show me their personal cloud

Cloud storage? Oh, that's the wrong mindset. With the "agi", you won't ever need to store data, because everything you need can be generated on-demand /j

Agreed 100%. I think it's understandable to feel schadenfreude on someone this deeply embedded being bit by the arbitrary business practices of big corpo in a worst case scenario type of situation.

But the problem is the business practices, not the person being affected. The guy's job feeding Apples gargantuan content engine doesn't make this alright.

Apple, like Microsoft, Google, and others has a real web of dependencies for all its software. Even if he did back up all his important data, unless it was in an open format with open metadata it probably still requires an Apple program to open, which will require his Apple ID to be working. And every one of these big monopolists makes it really hard to fully export your data and metadata in a useful, unencumbered format because keeping people locked into their ecosystem is part of their business plan.

We're all doing the best we can to live in unregulatedcapitalismland while staying sane, keeping our data backed up, eating healthily, getting enough sleep, getting exercise, spending enough time with friends and family, and so on. Things eventually slip.

You'd be amazed how many people are competent developers but have very little knowledge outside of what their job requires. I have friends in hiring positions and they see it all the time. Inflexible workflows and the complete inability to work if part of that workflow ceases to function are unfortunately common.

He doesn't say he doesn't, so I assume he does.

The problem is the way he got banned also blocks him from his shared auth, which in turn blocks him from purchases and device functionality:

The Damage: I effectively have over $30,000 worth of previously-active “bricked" hardware. My iPhone, iPad, Watch, and Macs cannot sync, update, or function properly. I have lost access to thousands of dollars in purchased software and media. Apple representatives claim that only the “Media and Services” side of my account is blocked, but now my devices have signed me out of iMessage (and I can’t sign back in), and I can’t even sign out of the blocked iCloud account because… it’s barred from the sign-out API, as far as I can tell.

Seriously, it's like a one page blog. You could have read it in the time it took you to make me read it for you.

You either 1) have a backup or 2) will have a backup next time.

Apple is the only provider of Apple IDs.

Other yhan that, I’m not sure what gave you the impression I’m dependent on a single provider?

but I'm learning that a LOT of people are either / or with phones and computers;

My knee jerk reaction was to say something smart ass like "well they should get a computer" but you're absolutely right.

The customer service woman I talked to was surprised I could talk to her and browse the internet (on a laptop). She told me most people use their phone for everything. I met college kids who were typing their papers on their phones. My mom never owned a computer until I gave her one, and she leaves it in the corner "for emergencies".

I have no answer. People will continue uploading their lives into Google photos, Facebook galleries, whatever - with no backup, and hope those companies store their data. I think the average person is fucked.

Agreed, but if the data is important, you need to pay another third party for backups. If something is important and you only have it stored once, that's on you, no tech is infallable.

Nice name

Thank you. Still getting used to this Lemmy World business.

If that's true, then the title is misleading and clickbait-y.

Edit: Changed basically the whole comment, as you're right. I looked at the Blog, and it does state in his FAQ that he had a backup. Which frankly makes a significant part of the article completely BS - as it makes multiple heavy implications that he didn't have any backup.

This apparently happened with “no explanation and no recourse,” putting “terabytes of family photos” and their entire message history out of reach, as well as preventing the ability to sync work across devices.

He has copies elsewhere, so why would he be worried about losing access to this data.

Also, the end of the article discusses not storing all your data in one place...

If you store your photos and files in a single place, it’s a good idea to back them up to multiple locations to protect against something going wrong. But with how integrated devices are these days, it’s hard to avoid having all your apps, purchases and media within a single ecosystem. In cases like that, there’s not a lot you can do.

So it wouldn't be wrong of most people to walk away from this article with the assumption that he didn't have a proper backup strategy.

You try reading articles before commenting on them. Because as the person you're commenting to stated, the article says they purchased the gift card themselves.

Yeah, there could be lots of reasons. I’ve gotten Apple GCs with cash back rewards from my credit card, for example.