This is the Target in Hixon, TN everytime i go there. I've stood in a 20 frustrated person long self-checkout line with at least a dozen regular checkouts collecting dust and not a soul with a red vest in sight. One poor lady helping 5 or so self cheout kiosks. The Starbucks at the entrance has more people behind the counter. And they still wonder why they're failing spectacularly.
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When you see this, you should be thinking "look what they fucking took from us."
Once upon a time, those lanes all ran. The CEO's megayacht is the reason you have to stand in line or check out yourself.
This has been Target and Walmart for the last 30 or 40 years. They build them with 30 lanes with the idea of Xmas rush but then only have one or two lanes open no matter how many customers are waiting.
This was a problem long before self checkout or higher minimum wages or any of that.
They don't even open the other lanes for xmas rush anymore...
TBF, I haven't seen a Christmas rush requiring all the lanes open since maybe 2010 or so. Combination of ordering online and/or just buying less I think.
Hell, 20 years ago when I worked at Walmart we usually had about half the registers open most days. More when we were expecting a crowd. There was a fair amount of downtime, but not an excessive amount.
or check out yourself
Thanks CEO's megayacht. I'll always pick self checkout over forced human interaction.
At my place a few remaining workers of normal checkout posts frequently run to self-checkout kiosks whenever they encounter random errors or booze (ID requirement), while the lines of customers form and grow on every side. They don't get paid more for doing extra, their further empoyment is at risk, and their work day is full of complaints on how sloppy both they are and how wacky that tech is. Somehow, yet to surprise of no one, the idea that could get rid of unnecessary discomfort ended up salting the wound.
It's almost like the driving force behind such innovations has rabies.
The CEO's megayacht thanks you for doing the cashier's work for free
My labour ain’t free.
You think that's bad, did you know some stores make you pick the stuff up from the shelves instead of the worker doing it for you!
Yeah, I'm not sure why I would be bothered by having to scan my own stuff, especially since I get through self-checkouts much faster. I value my time more than saving that physical action.
I beg to differ. I don't have pay attention in the normal checkout - that time is fully mine.
In the self checkout that's time I can't use on anything else.
Its specifically because I value my time I avoid the self checkout unless I am only picking up a couple things.
Ah yes the valuable time you have to spend standing in line, especially since where I'm from it takes longer to use regular checkouts.
I'd rather do the scanning and be out there quicker.
I mostly use the spare time to post on lemmy. On avg I probably get one more post in than the avg lemmy self checkout enthusiast.
really depends. If you are a busy buiseness person, sure. but if you just stand there and wait for rhe people infront of you, you might as well do the self-checkout if its faster
You don’t to talk to the cashiers, no one is forcing you to do anything and they won’t even remember you, it’s fine. Why so mad about having the smallest interaction with another human being?
i dont think you win this discussion by talking down other peoples fears / inconvenoences. a lot of people generally just really dont like this kind of interaction, and while i agree with the whole megayacht thing, but people's preferences should not be talked down upon
That’s very clearly not what I was saying, though. That person was acting like we’re forced to talk to the cashier and literally that’s not what happens. You rock up, they scan their stuff and maybe say “hello” and then you can just pack your bags and say “credit” and “no receipt” and take off.
Look I’m honestly fine with a self-checkout lane in some large stores and I’m not saying that there aren’t people with some much more serious issues they’re dealing with but we got way to many people with no excuses who just hate other human beings and that’s weird.
Because the cashier knows they are organic bananas. The self checkout has no idea.
Some of these people are fucking weird. Like the person you're replying to? Yeah, I would not want to know someone that antisocial IRL.
Maybe you're weird for making such a statement. Have you ever heard of social anxiety? It can be crippling.
I have crippling anxiety - and i overwhelmingly prefer a manned checkout.
Manned checkout:
Hi, here are my bags, paying by card, thanks.
Robot:
Unexpected item in bagging area
Try and flag a worker down
they are busy solving the above issue for 4 other people
wait patiently for a minute or two
the worker doesn't realise i need their help
have to go ask them for help
continue scanning my items
above happens 2-5 more times
The robot tends to have significantly more human interaction, it's slower than having a professional do it, and the human interaction is SO much worse.
You don't even have to speak to the checkout person. Yet lemmy treats anxiety as normal, memes abound! Yeah, that's fucking weird and anyone that crippled is, well, crippled, needs serious help.
Do you think about the shoe shiners losing their job when you choose to wear sports shoes instead of dress shoes? Would that be a valid argument to stop you? It's not my responsibility to go out of my way to make sure certain jobs stay relevant.
Hunter-gatherers must have been real mad when agriculture was invented
Little known fact, serfs bought a bunch of yachts with their ill-gotten hunter gatherer wealth, which is where the term "surfing" comes from
Should have become sex workers. That job is still relevant.
Stores having you do labor for free to replace workers and increase profit is not the same thing as a shoe shiner losing their job because of new types of shoes, like not even remotely the same issue.
You're not going out of your way to make sure certain jobs stay relevant, you're being forced to do free labor so these companies can kill those jobs, and you're seemingly complacent in that.
I'm not being forced to go to self-checkout, I deliberately choose to do so wherever it's available. Choosing not to do so for the benefit of cashiers' jobs would be going out of my way.
To be fair, my experience with self-checkout does not match what I see in the comments here. It has always been faster than the regular check-out wherever I go.
There used to be a Fresh & Easy near where I lived some years ago that had zero employees in store. I just went in, got what I needed, paid at self-checkout, and I was on my way. Perfect shopping experience.
Edit: already mentioned somewhere else in the comments, stores used to have all products behind the counter and you'd have to ask the merchant for the products (there are still a lot of places like that). But people don't complain about having to do the labor of picking up their own products from the shelves. Because you grew up used to this new way of doing things and you find it normal. People just try to rationalize their aversion to change.
It used to be that you went to the counter and told the store worker what products you wanted and they'd collect them for you. Now I'm doing free labour collecting it all myself.
Minimum wage did this. If they have to pay more than the natural rate for that labor they are going to hire as little as they can. Eventually things will slow and they will get through the queue but you will have to wait. But the company had no downtime for expensive labor.
The alternative was hiring a lot of people at an extremely low rate, meaning you end up with more labor than you need by a lot when things are slow, but at least you aren't paying much for that excess labor and your customers never wait so they are likely to return. The consumer really wins there but someone will have to be paid a low wage.
Have you been to other countries where they actually pay people a living wage? Cashiers can even sit. Imagine that!
Somehow big chains in some European countries can pay their employees a living wage and still make a profit, yet, in the US, the employees should be eating dirt in order for businesses to be profitable?
And as someone buying things in general, I prefer to go to stores and businesses where employees are at the very least paid minimum wage, if not more. Even if this will cost more. I know those business will be better for the community.
You are eating the lies of corporations if you think they cannot afford to pay their employees even minimum wage.
EDIT: Poe's law. I may have eaten an onion.
You say that, but grocery stores keep posting record margins.
Fucking lol, what a bootlicking moron.
iTs bEcAUsE TheY hAvE tO pAy bEloW poVErTy liNE WagEs
The hate you must feel for those employees while waiting in line. Enough diving in mad brains for me today.
How’d you get a picture of my local grocery store?
For real though, one of those cashiers would be on the self checkout helping 50 people at once and the cashier who has to actually scan stuff has 5 people in their line but all of them have enough food and goods for an army.
My supermarket is the opposite. The registers have a few people with like 2 items, and old grampa with 4 weeks worth of groceries is learning how to use the self checkout, and talking back to it when it says there's an unexpected item on the scale.
I always go to the cashier.
I hate self checkout.
The payment flow is always way too confusing, I hate scanning and bagging…
Please keep the cashiers.
same. The local self checkouts are a sensory nightmare for me. There's blinking lights I can't avoid, a camera+screen I can't ignore... I just can't deal with it.
local home depot only has self checkout. I don't go there any more.
Maybe that’s it for me…
I already hate how bright those stores are with their artificial lights.
Plus the other shoppers are super chaotic in those lanes, and they have ill defined spaces.
I guess I'm the opposite. The sensory nightmare for me involves having to interact with strangers, and self checkout offers the utopian promise of avoiding all that. But it fails only too often, as the slightest problem brings the clerk over. It's a bait and switch for my introverted ass.
But that's the thing, different people feel better in different methods, so why can't we keep both and let each one choose? Some would even use both methods in different moments Why does things be always forced into others because "it's the future"?
That makes sense. I was raised Southern [USA], so I can fake polite conversation with the best of them. If anything, I'm too chatty if the checkout clerk gives the slightest sign of talkativeness.
Self checkout with app where you can put the items in your own bag or backpack as you shop, is the fucking goat
The reason to have several more checkouts is for holiday rushes. Under normal day to day operations they don't use them all.
they could use them all. but they allow self checkout to have a line. it’s ok though, the self checkout discounts usually help offset.
the self checkout discounts
Thee what now? You must live in some magical non-Capitalist hellhole if you're actually getting a discount for ringing yourself up!
theft. i’m speaking of theft.
Shit, I can't believe I whooshed that!
(To be fair, my local supermarket has scales and cameras to prevent most shenanigans... so I have to sneakily pocket small but expensive items while still walking around the store!)
Be careful with that. Some stores will let you walk out even if they notice, until they have enough evidence to nail you for more than just petty theft.
And you don't have to stop for store employees.
(To be fair, my local supermarket has scales and cameras to prevent most shenanigans… so I have to sneakily pocket small but expensive items while still walking around the store!)
Ah you're the cunts who increase the cost for the rest of us, thanks
the discount for me is time saved not waiting in line to have someone else do a job I can do myself
Do you also want the restaurant to pull out a seat and push you in? do you want the petrol station to pump your own petrol for you? do you want to go to the bank so they can transfer money for you? I cannot for the life of me understand why some people are so hung up on self checkouts
My old bank branch had thirteen teller stations and two tellers since at least 2018.
Just in case you're wondering, they actually do man all those checkouts during superbowl weekend
My first job I worked at a grocery store that had I think 12 checkouts and only 4 cashiers on at most times. The exception was when they did a special "2 hour sale" during which time it was busy enough for all stations to be staffed, but also it was basically guaranteed that you'd get to go home early on those shifts because it would die down pretty quick and they'd cut the unnecessary staff for the day
One line has 8 people waiting with a bunch of groceries each but the line is moving steadily
The other line has only two people .... a little old lady at the cashier is holding up the line because she wants to process three out of date coupons, a return item with a label that said it was past its best before date, and a loaf of bread that 'doesn't look right'.
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