I read a similar thing about older generations who grew up without the internet and found it taking over every part of living, and being very angry about it.

Basically if you didn’t want to touch the internet as it became ubiquitous, then suddenly you can’t just go and see a movie since all seats are sold out a week in advance and reserved now, can’t find an apartment or get a job without it, newspaper classifieds all replaced by craigslist/ facebook marketplace making it hard to sell your old car, etc.

While the agent apps have been billed primarily as time-saving devices, some users have claimed more direct savings — and earnings — by instructing them to do things like cancel unwanted subscriptions, apply for refunds or renegotiate services to get cheaper rates. Multiple social media users say agents have successfully applied to states’ unclaimed property sites to retrieve funds owed to them

I'm taking that one away from the article. And how business don't seem to appreciate the utility of those kind of agents.

even when I used to eat out I was loathe to go to places with reservations.

A website with AI in mind is just making it simpler and easier to parse. It's the opposite of a buggy mess.

The buggy mess comes from trying to make fancy things that end up only working on one browser properly. I welcome the pressure as a Firefox user.

Omakase places and busy small restaurants sometimes do call ins at a set time. It's a mad rush and an agent could certainly game this. It's not a great reservation system anyway imo (favors the leisure class with time to make these calls).

I used it maybe twice but the first time got curious and asked the worker there if he got called by a real person or a generated voice. He said it was a robot.

Succulent Chinese meals!