While the agent apps have been billed primarily as time-saving devices, some users have claimed more direct savings — and earnings — by instructing them to do things like cancel unwanted subscriptions, apply for refunds or renegotiate services to get cheaper rates. Multiple social media users say agents have successfully applied to states’ unclaimed property sites to retrieve funds owed to them

I'm taking that one away from the article. And how business don't seem to appreciate the utility of those kind of agents.