I actually, I looked back and it wasn't even me they were snarky with. I had complained earlier in the thread, but it was another user complaining that the documentation on the change was super unclear and incomplete. At one point they suggested we dig into the developer comments on the change process in github. For regular users and not devs?

They got snarky about the documentation complaint and more or less said the person complaining that it was unclear should fix the documentation themselves. Because we need people who don't understand the changes writing those? I replied that snark was inappropriate for a company with several paid full time devs that said they want to be a real smarthome brand in a recent announcement. And that's when they gave me the volunteer spiel and that the change was made by a volunteer. Who's running the company and cashing the paychecks? It's just such an unprofessional fallback. If the people cashing the paychecks aren't overseeing changes that break widely used functions I'm not sure it will ever break into the regular market.

It's still hard for me to reccomend it to anyone who's not a real dig in and get dirty kind of techy.

I will say it's now been a couple years since that incident and I still find documentation after changes lacking from time to time, despite the paid team having grown in that time.