(caught the spelling mistake afterwards ugh)

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[–] 14 points 7 months ago (3 children)

Nope. The demand was made clearly, and they did not do it. This is a refusal. Even if you want to frame it as a road bump, it is one that can readily be misconstrued as a wall; and either way is absolutely illegal.

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  • [–] 3 points 7 months ago (2 children)

    It's so clearly not a refusal. It is absolutely not illegal to offer alternatives to cancelling before cancelling. Is it annoying to have to send an extra email to finish cancelling? Mildly sure.

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  • [–] 5 points 7 months ago (1 child)

    Maybe Katana is somewhere with stronger consumer-protection laws than the USA. It's not possible to make judgements about legal/illegal without at least knowing the jurisdiction.

    We can say for sure that it's obnoxious and unethical.

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