(caught the spelling mistake afterwards ugh)

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[–] 3 points 7 months ago (2 children)

It's so clearly not a refusal. It is absolutely not illegal to offer alternatives to cancelling before cancelling. Is it annoying to have to send an extra email to finish cancelling? Mildly sure.

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  • [–] 5 points 7 months ago (1 child)

    Maybe Katana is somewhere with stronger consumer-protection laws than the USA. It's not possible to make judgements about legal/illegal without at least knowing the jurisdiction.

    We can say for sure that it's obnoxious and unethical.

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