This isn't news to anyone who's ever used Razer products. They're amazing fresh from the box, but have crap durability, horrible software, and laughable support.

Razer is great at covering the exact feature-set I want in a product. Fell for it with the Viper Ultimate and got a creaky, grainy button feel and a rubber coating that quickly wore down and felt slimy. Then I bit the bullet with the Barracuda headset, which went straight back. The thing was bulky, hollow, creaky, flimsy, had coil whine, lost audio after idling... I keep telling myself to not fall for it, and then I'm in the market for something, and some Razer product just seems to tick the boxes. NEVER AGAIN!(?)

Been using a Blackwidow keyboard since 2017

Had a Mamba mouse purchased in 2019 start to have issues registering clicks in 2023, but I see that as a failure of the ALPS micro switch. Bought the same mouse because nothing else fills out my hand quite the same way.

Partner’s using a Deathadder mouse I originally bought in 2015.

I still have an Orochi laptop mouse I bought way back in 2008, heavily used for a decade without issue.

One of their headsets has made it as a hand-me-down through two friends.

Their laptops are another story. Challenging to find parts for, and they’ve tried to copy Apple down to the flaws - “flexgate” is just as much an issue on Razer laptops as it is on MacBooks, except that the screens are harder to come by so they cost way more.

Finding and downloading drivers is an awkward and confusing process, and the they’re all years out of date anyways.

My Razer mouse's primary button started going bad after about a year and a half of gaming (not professionally, evenings).

I took it apart and saw it was the switch assembly that just wore out.

My first computer was in 1992 and so I've seen quite a bit of mice in my time. That's still the only manufacturer that's failed at that level and I never purchased another.

It's all marketing and overpriced in my opinion.