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Microsoft loses Brazilian court case after telling hacked Xbox user to re-purchase games — tech giant ordered to restore Xbox account with all games and pay $400 in damages (www.tomshardware.com)
submitted 4 months ago by to c/xbox@lemmy.zip
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[–] 96 points 4 months ago (6 children)

They would have lost nothing fixing his account in the first place.

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  • [–] 67 points 4 months ago (5 children)

    🤓 You see, according to economics that's actually not true. Microsoft would have lost the potential gains from the person repurchasing all of their lost games + new ones. Any good business should base their strategy on potential gains. Losing potential gains is technically a loss, and so the gamer should cover them. Microsoft is not a charity and cannot give away games just because someone shared their password. /s

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  • [–] 10 points 4 months ago

    I am pretty sure most business financial experts would say this unironically.

    Obviously they also know they are ethically wrong to do this since in this case it isnt the customer's fault. Also $400 USD is such a tiny expense to a business like Microsoft, I dont see how they couldn't just comp it. He already paid for them before, so effectively moving the 1s and 0s to a new account will cost them next to nothing, way less than $400.

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    • [–] 47 points 4 months ago (1 child)

    To his credit, I seriously never thought console holders would be THAT hostile about purchases. Up until now, the “Sony might delete your digital games” line was always a phantom theoretical.

    This suggests they’re capitalizing on the financial benefits of having low account security. Not a good look for their profit motives.

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    • [–] 22 points 4 months ago

    Awesome win for that user.

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    [–] 10 points 4 months ago

    Long term, this is good for all the media companies trying to go all digital as well whether they'll admit it or not

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    [–] 18 points 4 months ago (1 child)

    Oh boy restore account access or face probably drop in the bucket fines and $400 ( R$2000 ) in damages. I think I know which way macrohard is gonna go.

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  • [–] 4 points 4 months ago

    Hopefully the $400 (R$2000) is an overestimation if they go that route. But while I don’t doubt that they’d happily pay a bit of money once to keep being scum bags, if this happens repeatedly, with many users’ accounts around the world then they’ll be forced to actually give the accounts back or it’ll add up fast. Hopefully, this was just a one-off of them being assholes (it won’t be but we can dream)

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    • [–] 10 points 4 months ago

    A Brazilian court cases sounds like a lot.

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