Fewer than 4.5% of Microsoft 365 customers pay for Copilot after three years, only 1% use it weekly, and Microsoft raised prices regardless.

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[–] 119 points 4 months ago (3 children)

Microslop is confused that the people forced to pay for shitty software won't pony up for the optional shitty software.

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  • [–] 84 points 4 months ago (7 children)

    Insufficient demand means insufficient return on investment, so of course prices need to go up to make up the shortfall.

    And in another story on my feed, we have a trillionaire with the opposite problem, where there's too much demand, so of course, prices need to go up to reduce demand.

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  • [–] 37 points 4 months ago (1 child)

    '365' subscribers got rate increases specifically because the copilot bullshit was bundled in. they're already paying for it.. they just don't use it. and you have to jump through hoops, such as feigning a cancellation, just to be offered the non-copilot plan. most don't know that even exists as an option.

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  • [–] 5 points 4 months ago

    They're all already paying for it, barely using it, and still Microsoft is going broke paying for it.

    This is literally the Gym Membership strategy that makes capitalists piss themselves, and an entity as big as Microsoft can't make it work.

    AI is dead on delivery.

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  • [–] 9 points 4 months ago (3 children)

    Also when there are shortages of material goods, prices and profits go up.

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  • [–] 2 points 4 months ago (2 children)

    Software supply is inelastic though?

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  • [–] 56 points 4 months ago* (last edited 4 months ago) (4 children)

    This is a good time to remind everyone of LibreOffice, which is free and fantastic.

    Also O&O ShutUp, which helps you turn off Windows' intrusive anti-privacy features and delete Copilot. If you'd like to learn more I made a video about Windows privacy earlier this year.

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  • [–] 13 points 4 months ago* (2 children)

    Libre Office can read the douments your doctors send you for free. TAKE THAT! MICROSLOP!

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  • [–] 34 points 4 months ago (4 children)

    I remember 15 years ago when I needed to reformat my Windows PC and called Microsoft to ask how to import my Office account onto my clean install. They informed me that I already used my 'backup' copy when I reformatted last, and I would need to buy a new copy of Office in order to get it running on the same machine again.

    OR, they had this 'Special Deal' for Office 365 where I could spend 1/2 as much money that day and re-download it as many times as I need! I confirmed with them that I lost my access for software I've had for years and that even with their 'best deal', I can only rent it back from them and I'd be right back in the same boat in two years. I asked how that was any better and the guy 'helping me' didn't know what to say.

    Unsurprisingly, I'm posting from a Linux machine and use LibreOffice now.

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  • [–] 11 points 4 months ago (3 children)

    i could count on one hand the number of users i've run across that absolutely had to have the real microsoft office. an alternative like libreoffice works just as well for nearly everyone.

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  • [–] 8 points 4 months ago (2 children)

    I really wish libre office didnt feel and look like it was written by a physicist in 1997. I’d love to switch to it.

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  • [–] 33 points 4 months ago (2 children)

    More proof that "supply and demand" was made up the whole time

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  • [–] 33 points 4 months ago (3 children)

    We are encouraged to use CoPilot at work and i hate it

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  • [–] 11 points 4 months ago (2 children)

    Our bonuses are tied to Copilot adoption rates. But it's not able to do anything useful for my actual work, so I have to use it for shit like "Copilot, take this emoji and make it holding a cartoon knife."

    Real glad my children won't have any water for this.

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  • [–] 2 points 4 months ago

    Create an agent for me that creates a token quota that is 2% higher than any of my other coworkers token usages. Fill out online surveys for payment, place the money in in this (account details) account until the token quota is reached. If I am not on company payroll for any reason, make the token quota unlimited.

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  • [–] 23 points 4 months ago (1 child)

    I mean, did anyone expect anything different? The frontier providers that Copilot depends on switched to token-based billing in a desperate and ludicrous attempt to somehow turn a profit on AI, so of course Microsoft is gonna jack up their prices too.

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  • The service is the holy grail of MBA. You own nothing and pay constantly. Subscriptions galore and there is zero portability so high vendor lock-in once you start customizing. The pricing agreement is entirely one sided so the execs can set bonus payout performance objectives in ways that let them take advantage of properly timed price increases.

    It's similar to AWS, Azure and the rest of the cloud platforms and i've never heard anybody say moving to those saved them money even after staff reductions.

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  • [–] 19 points 4 months ago* (1 child)

    Copilot is the new clippy in word and it's annoying.

    On occasion there will be an invisible window on the primary monitor in which no windows applications response. I will have paint open on the primary monitor and about 2/3 of the window won't register the brush to paint in it. Found it it is copilot related and if you close it in the task bar things start working again.

    Fuck copilot

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  • [–] 15 points 4 months ago

    You'd think they would have learned this lesson with clippy. Instead they made Clippy 2

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  • [–] 13 points 4 months ago

    But let's sack half of id software in response

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  • [–] 11 points 4 months ago (3 children)

    Microsoft claim there's over one billion Windows 11 users though... So wouldn't 4.5 % still be huge?

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  • [–] 11 points 4 months ago (3 children)

    I really wish I knew to what extent they retasked engineers to work on that pile of shit copilot rather than maintaining and improving the rest of their portfolio. In recent weeks alone, I have provisioned a Windows 365 box that mysteriously randomly showed up in São Paulo Brazil, despite the account and everything else being based in the US. Intune Controls erroring out every click when I tried to set policy to fix it. I have had OneDrive zip files, almost always corrupt, regardless of end point or network connection.

    I couldn’t even change a billing payment method without going through support on another case, and all of this adds to the infuriating addition of friction and clicks to get to the old fucking apps at office.com. All this from the same company that brought you windows server 2012 when tablets were released and took away the start menu as if all of us were going to start running our data centers on fucking tablets.

    On top, no less, of Microsoft proactively going out of their way to spy on Windows users and forward their information to law-enforcement without them being under investigation and without a warrant.

    Enshitification surely is a thing, but at $1 trillion company scale is just absolutely fucking wild.

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  • [–] 10 points 4 months ago (9 children)

    They just can't launch a product can they? I mean if you look back:

    Vista: "oh shit! Oh shit! Quickly, course correct!!!" And then w7 made it a little better.

    W8: FUCK!! Again?!!!! Then there was the service packs and it was ok.

    And now this. When is it going to be the moment? You'd think they would've course corrected by now instead of doubling down so viciously.

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  • [–] 9 points 4 months ago (1 child)

    Even the word "service pack" is funny to someone like me who doesn't use windows.

    They mean patch but it's corpo speak... :)

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  • [–] 3 points 4 months ago

    Before Windows 10 monthly patches were not cumulative. So, there were times when you would reinstall your OS and have to install hundreds of patches. It was a huge nightmare especially when some patches were dependent on others. For example, if you missed a servicing stack update, you would not get security patches. To help with this M$ would release "service packs" ever few years. These were a cumulative bundle of the security and stability patches, and sometime would have new features. For example, PowerShell was originally shipped as part of service packs. But basically they were a way to save you a few hours when doing reinstall.

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  • [–] 2 points 4 months ago (6 children)

    Mf just casually forgot windows 10 and 11

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  • [–] 2 points 4 months ago (5 children)

    I classified those under "and now this". As they are the current slopuation.

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  • [–] 1 point 4 months ago* (4 children)

    Windows 10 was released over 10 years ago.

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  • [–] -1 points 4 months ago* (3 children)

    Have fun at the party.

    Still in use btw, so anything else?

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  • [–] 2 points 4 months ago* (2 children)

    Have fun at the party.

    Damn, sick burn.

    Really good one.

    Funny, funny stuff.

    Still in use btw, so anything else?

    Anything else? Are you asking for more criticism on your comment?

    If you’re asking me to engage in a battle of wits, you’ve got me man. You’ve already demonstrated just how skilled you are.

    I yield, sir I yield. Please, don’t sarcastically repeat insults you heard somebody else use. I beg of you.

    2015 called and told me that you were the best they’ve seen.

    Deepest apologies if you just woke up from a brain damage induced coma.

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  • [–] 3 points 4 months ago* (1 child)

    Nah I'm not that interested in this kind of jousting.

    Just to clarify: W10 is still used and supported, therefor I count it as part of the current ms ecosystem. That's all I wanted to get at. But you really seem like wanting to be a dick about semantics.

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  • [–] 9 points 4 months ago (4 children)

    Isn’t copilot one of the worst LLMs anyways? Why should people pay for it?

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  • [–] 2 points 4 months ago (2 children)

    You're doubly confused. You're thinking of GitHub Copilot, when this is about M365 Copilot. Last I heard, they have 78 different products called Something Copilot, so confusion is understandable.

    But then what you're actually thinking of is the "GPT" series of large language models, developed by OpenAI.
    GitHub Copilot is merely a GUI and a harness for large language models. It defaults to the GPT models, and is probably somewhat optimized for them, but it can use other models as well.

    This harness can influence the quality quite a bit, as it decides which source code files to feed into the model for context. I'm not aware of people saying that GitHub Copilot is particularly good at that, but it's available as an extension for IDEs, so it automatically knows which files you're editing, which can be useful.

    And yes, the GPT models have fallen quite a bit behind since the start of the year.

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  • [–] 3 points 4 months ago (1 child)

    But in Copilot Chat in MS Office for example, isn’t the LLM itself Copilot? That’s what I’m talking about as being a weak LLM — I know originally it was some variant of ChatGPT.

    GitHub Copilot now is less a model and more a router. Kind of a pity, they had a solid lead there. I at least used it to complete yaml and json configs and it made fewer typos than me.

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  • [–] 8 points 4 months ago

    Probably because it's not very useful.

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  • [–] 8 points 4 months ago (1 child)

    Not a fan of Copilot but how is it only 4.5%

    They literally changed every single Office 365 Subscription to add a $30 Copilot subscription. You have to pretend to cancel to change it back

    Did that many people really threaten to cancel?!

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  • [–] 7 points 4 months ago

    Strange, I thought that paying more and more to get, in most cases, less and less was a good business move.

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  • [–] 6 points 4 months ago*

    I tried to use M365 (CoPilot) with a seemingly simple task - take a Word doc with a form and populate it with some example data. It took several minutes to think, and then fifteen or so more to complete.

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  • [–] 4 points 4 months ago

    "Co-pilot" made me switch back from 365 to the "One-time purchase Office Home 2024".

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  • [–] 4 points 4 months ago

    Adoption can't be forced with price increases.

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  • [–] 3 points 4 months ago (4 children)

    I really wanted to make copilot work. Spent hours and hours hoping I was the problem and I could prompt it well enough to provide something useful in return. At this point I'd rather have the old Microsoft Paperclip help me.

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  • [–] 6 points 4 months ago (3 children)

    It is good at taking technical text, and generating "executive" speech. My role is in the line between developer and executive and it's quite good at dumbing it down translating the technical bits. Fills it full of fluff that the LinkedIn lunatics My bosses love

    But I am literally graded on my token usage on my reviews so shrug

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  • [–] 4 points 4 months ago (2 children)

    It's just marginal at most anything it does. I use it to monitor my inbox and chats. It misses stuff all the time. I've actually had to use claude to create very specific prompts for Copilot agents. It helped a lot, but overall, it's just not very good.

    I tried to get my company to buy my security team Anthropic tools, but they all fought me on it. My boss, my employees, everyone.

    I told them that while we're here trying to make Copilot help us work through things, the bad guys are out there using anything they can get their hands on. In response, my boss said that we should focus on patching and not spend time concerning ourselves with what bad actors are doing to leverage AI.

    I never understand the current anti-AI view for a lot of people. When regular people use it to try and help them do their jobs, they turn out slop, when adversaries use it to successfully and rapidly mount cyber attacks, all of a sudden it is scary effective? Which is it, because it can't be both. Either AI is shit and makes slop or it is effective in the hands of people that learn how to use it.

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  • [–] 3 points 4 months ago*

    I think that the people you will find who like AI and have used it know it's great at some things.

    But it's being jammed into everything and they're using it to run our water, our aquifers dry, to set the literal Earth on fire. On principle alone - I am very conflicted on it.

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  • [–] 1 point 4 months ago*

    When regular people use it to try and help them do their jobs, they turn out slop, when adversaries use it to successfully and rapidly mount cyber attacks, all of a sudden it is scary effective? Which is it, because it can't be both.

    Of course it can be both. Why couldn’t it be both?

    Every generative technology from the paint brush to the compiler can create trash or something impressive.

    Not everything AI makes is slop, but it sure is good at generating slop.

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  • [–] 3 points 4 months ago

    I genuinely think AI is useful for about 2% more adoption of things than was going on before. 2% more coders, 2% more artists (for whatever that’s worth which isn’t a lot), just 2%.

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  • [–] 1 point 4 months ago (4 children)

    The thing with Copilot is... it's pretty useless. I mean, i am pro AI, i use Mistral daily for various tasks and toyed with others like ChatGPT and Grok, but Copilot is surely the least capable of the big models.

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  • [–] -1 points 4 months ago* (1 child)

    Second upvoted person in this /c/technology thread who thinks Copilot is a model and not an interface to several other models and literally naming models you can use in Copilot.

    I don't know if ignorance of the technology you're commenting on is considered a plus only if it's AI.

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  • [–] 1 point 4 months ago (1 child)

    What's even behind it? I always assumed openAI given the early investment deal. Is Microsoft an AI vendor with their own frontier models?!

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    [–] 1 point 4 months ago

    5%? Dont tell Linux desktop

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  • [–] 1 point 4 months ago

    That's because out of all the slop canons, it's the only one that just doesnt work

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  • [–] 0 points 4 months ago (3 children)

    Just "upgraded" to win11. The first thing I did was uninstall 365 and copilot. As long as I draw breath I will never use the crap.

    O and one drive... Never.

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  • [–] 3 points 4 months ago (2 children)

    Be prepared to remove it many times in the future. They basically turn it on every time you update, and at some point they will remove the option to even do that and make it mandatory.

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  • 3 comments in c/technology@lemmy.zip view that post
    [–] 7 points 4 months ago

    They probably would have gone up even higher if more people were using it due to infrastructure costs. For now they’re trying to recoup R&D and figuring out if they can repurpose the compute they have.

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  • [–] 3 points 4 months ago

    and that's probably worse than that as many, like everyone in my group, got this license to try it and we all hated it… we are trying to cancel these licenses to save money as they are useless for us

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