Methinks shareholders should somehow be concerned what end users want.

It's really dumb but it holds true. I work for a company that profits tens of millions per year, and we're owned by one guy. I've worked at places that are owned by hedge funds or giant corporations like GE and you can just tell the difference. Here I've been told that if the shop needs something, it's basically a blank check. The owner gave everyone in the company a $3 raise last year, and we get a 10% bonus of your salary annually as a profit sharing initiative. Annual raises are good, wages are excellent, benefits are some of the best in the country and they do everything they can to keep them as a low cost. We just happen to manufacture things that nobody else in the country does.

Compared to other other more typical companies it's really night and day. I used to get a 3% annual raise and a "I can't get you more even though I want to". And some of the shittiest health insurance imaginable. My coworker broke his foot and they wouldn't wait on him until he saw a specialist like wtf he literally just needed a cast