cross-posted from: https://sh.itjust.works/post/69659577

Protonmail.uservoice.com is supposedly "The Voice of the Proton Community". Well last week I was tracking a post that was rising rapidly to the top-most voted in the "general ideas" category. And this morning when I went to check if it was at the top yet, it's just gone without a trace. No sign that it was ever there.

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[–] 6 points 1 day ago (7 children)

I stopped trusting them a while back after a user proved his account was deleted "because he used his email to violate another site's terms of service". Dudes you provide email, you are not monitoring everyone's messages for the purpose of enforcing random third party ToS.

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  • [–] 3 points 1 day ago (1 child)

    I have had that happen before with Proton and wondered to myself: How are they assessing this? Whether they were right or not, it required a lot of analysis that in theory wasn't supposed to happen. I'm not saying anti-fraud systems are inherently bad, but how can you have an anti-fraud detection system in a privacy email service without reading emails or using javascript to try to measure a user's machine information?

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  • [–] 4 points 1 day ago (4 children)

    They do that because as a small provider the alternative is getting wholesale banned by the third party site which affects all their customers. I encourage you to read blog posts from the people that try to run small email services that aren’t Google and Microsoft, it’s nearly impossible because website administrators are extremely quick to ban and impossible to contact. Then your customers leave when mail doesn’t work.

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  • [–] 3 points 21 hours ago* (3 children)

    "small email service" lost me there. Second, one of proton's promises used to be they couldn't read your email. Obviously, they do have that ability and whether they do it selectively or not: they shouldn't be doing it at all.

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  • [–] 2 points 21 hours ago (2 children)

    They don’t need to read your email to respond to an abuse complaint that names your address as the problem. They are obligated to act on reports to abuse@protonmail.com.

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