I started getting emails (that went straight to spam) about my account having changes made. I haven't used it in forever and ignored the first one. As soon as they started coming in Chinese I knew it was comprised. I reset the password but could not login because I couldn't answer (or reset) the security questions, which were now all in Chinese

Called in at 8:50, got a useless run around from the AI gatekeeper, until it apologized at 9:02 that all the real people were off shift and to call back tomorrow.

Fuck Apple.

Update: Fuck Apple with a rusty cheese grater

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[–] 25 points 1 day ago (12 children)

I read about a trick that used to bypass the old systems that used voice recognition to have you navigate a phone menu system, if you started cursing it out, it would transfer you to a human directly.

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  • [–] 19 points 1 day ago* (8 children)

    Took me 3 minutes of asking nicely then 5 minutes of cursing for the stupid energy company bot before it would give me a human. It made me explain the problem four times and each time it said "I don't understand" before giving me a person. Yes, I explained it clearly since the human understood immediately.

    The issue was that someone else tried starting service at my place so they shut off my service and sent me an email afterwards. No, they didn't give me a heads up that someone was doing this, they notified me when they shut it off with a message that I had initiated the stop order.

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  • [–] 2 points 1 day ago (2 children)

    cuts power

    sends email

    I know nothing about your power utility and I already have lost all respect for them lol

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  • [–] 2 points 1 day ago*

    I know nothing about your power utility and I already have lost all respect for them lol

    thats the great thing about monopolies, they don't care if you respect them.

    You're still gonna use them, and pay them, because the average person doesnt have the hundreds of thousands of dollars it would take to either go off grid or move.

    and the best part is, you could move to an entirely different state..and still end up with the same company as your power company.

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  • [–] 2 points 1 day ago

    Yeah, if they had sent an email when the person put in the request so I could respond before doing the stop request it wouldn't have been an issue!

    My food went bad and I was busy yesterday so I just called them to request a credit to reimburse for the spoiled food. The stupid automated bot kept asking what I wanted and when I said I wanted a credit for the power being turned off it said "So you want to stop service..." and I started cursing at it again.

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  • [–] 1 point 1 day ago (4 children)