That's fair, I agree that the level of service is not always an indication of how the restaurant is run.

I do feel it's relevant, however, and I should have elaborated. I lived in the area and worked as a bartender at a resort nearby at the time. We always sat at the bar and talked shop with the employees whenever we went out. Not only that, but it's a tourist area with a very small local, year round population. Everyone knew everyone, and gossip was rampant.

MBC had a good reputation as a workplace with not a lot of turnover. Their employees seemed like they were genuinely having fun, which isn't common if your work environment sucks in my experience.

It's generally not profitable for non-monopolies to anger their customers.

Haha, then I highly encourage you to learn more about this company. Kirk has done plenty to alienate a lot of potential customers and his community. I left that area because the racism was batshit insane. If you're not white, straight, and cis, it's not a comfortable place to live. I respect him for staying and actively fighting against it.