element was very buggy a few years ago. the new clients are just now starting to get feature parity, and in my experience calls are still quite unstable, requiring your server to have some specific additional setup (which most public registration instances don't have), besides that not a lot of clients have implemented yet MatrixRTC calls. even the client list on matrix.org is only showing whether a client supports the former calling system.

so for the layman it's definitely not production ready yet. and even for new tech literate users some of the things are still challenging to figure out.

Wow, usually people lose their shit and complain that Element is too complex and that me and the devs are being assholes asking them to use it... You know kind of like all the people here on the Fediverse who think we need to make it bigger and bring in everyone from everywhere and that the devs and users who defend them are awful for not focusing on user interface first and making it less confusing to choose a server...

Anyway, thanks for being on team reasonable, because I'm with you on this 100%, but I can't change how little people want to learn anything sadly so I make compromises with people who cant or wont learn how to do things. It sucks, people really don't seem to understand that security and convenience are a balance, and every time people argue for shit to be easier they're actually arguing for everything to be less secure. You sacrifice security for convenience, every time, and the opposite happens because you can sacrifice convenience for increased security measures. Security has to be complex by nature to be effective, and the core of Matrix is being a secure, encrypted protocol, which they have already actually put a ton of work into making easier for fucking normies. Yet, it's never enough for people. Always screams of "It's too complex! I hate thinking!"