Guess I'm just stupid, because I still don't understand what the AI agent is doing. I've read the article and the comments in this thread
is this something where you can have a conversation with a chat bot, and tell it to go buy you something? like you can chat and say oh I'm looking for this particular thing, and then it will tell you what that is and can purchase it for you? and so it might tell you one thing and order another, or just completely make something up and order some random shit. because if that is the case then yeah that's absolute crap, that's their customer service agent and they are responsible for its behaviour
kind of weird that the article doesn't make this clear.