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[+] 68 points 8 months ago (10 children)
  • [–] 10 points 8 months ago (5 children)

    Just gaslight their AI into refunding all your money and then give you a free subscription for life or something. They are pretty fucking stupid, and so are the people who install them so they probably have the power to do this if you fuck with it hard enough.

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  • [+] 13 points 8 months ago* (4 children)
  • [–] 13 points 8 months ago (2 children)
  • [+] 6 points 8 months ago* (last edited 8 months ago) (2 children)
  • [–] 3 points 8 months ago (1 child)

    I definitely know of some companies that actually give the LLM real power

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  • [–] 1 point 8 months ago

    And I love them for that.

    I think it's mostly internal agentic AI that has the power to change stuff. I'm not aware of any company that has a customer facing one, mainly because if there was they would be bankrupt by now from someone tricking it into "refunding" their entire liquid cash or deleting every database it can touch or something.

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  • [–] 8 points 8 months ago* (last edited 8 months ago) (1 child)

    The Minecraft website one is still my favourite. You'd think Microsoft knows by now how to get at least some basic use out of LLMs, but nope.

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  • [–] 1 point 8 months ago

    I verified some of these. It has no idea what the current version is, how the last few versions were called, what the newest additions to the game are. It didn't refuse to tell me how to craft a minecart though.

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  • [–] 6 points 8 months ago (1 child)

    While infuriating, that's not even the worst thing - the AI you have to go through when calling somewhere is even worse.

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  • [–] 4 points 8 months ago

    The phone AI will hang up on you over and over again. And it's not an accidental disconnection because they will say they are sorry you are having problems and then say goodbye and then hang up.

    Verizon set up this doom loop where I was prevented from logging into my account online and then when I called for help the AI hung up on me because I wasn't logged into my account. I told the AI the reason I was calling was because the system wouldn't let me log in and asked to speak to a human representative but they just kept disconnecting.

    Corporate phone queues are being run straight out of hell.

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