I once contacted EA support over a used copy of the Mass Effect trilogy (the trifold case that held each game). I thought my game had a glitch, which turned out to be a common Xbox One backwards compatibility issue. I kept getting an error telling me I needed the DLC installed for ME1 to play the base game. All I had to do was reinstall the game.

EA Support just said go buy a new copy. I don’t think I could even find it. I didn’t even have the complete packing. They straight up didn’t want to help me.