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[–] 89 points 10 months ago (10 children)

it do be like this sometimes

it's also stressful and funny when somebody is trying to tell you their computer problems and it seems like it's really bad. then you go and look around and you can't find anything wrong. and their all

hey you fixed it!

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  • [–] 33 points 10 months ago (4 children)

    Me every time I call tech support. I feel so stupid.

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  • [–] 50 points 10 months ago (3 children)

    As someone who formerly worked phone support, let me assure you we love the dumb, easy ones. Everyone wants an easy win and bonus when it kicks you to the back of the call queue.

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  • [–] 15 points 10 months ago (2 children)

    unless it’s so dumb it’s not obvious

    i learned no question is too stupid

    and yes it must be plugged in to work

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  • [–] 14 points 10 months ago (1 child)

    My favorite question to ask callers when I worked phone support: "What happens when you push the power button"

    I got so many "wait, theres a power button?!" replies. And a few <click, whurrrr> "Uhh, i'll call you back if i have anything else".

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  • [–] 9 points 10 months ago

    Technician Proximity Syndrome, happens in every field.

    I honestly love those calls, it makes for an easy win and an amused user (normally). My favorite was when I worked for a car dealership, as I'd routinely get called into the shop for a computer issue only to have the tech go to reproduce the issue and it worked fine.

    The number of times I heard "Man, now I know how my customers feel" was pretty damned funny.

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  • [–] 7 points 10 months ago

    As someone who has worked IT for 30years, yes I remember windows 3.1 and Novel Netware, there absolutely is an IT magic that surrounds certain professionals. Things just fix themselves after I'm literally standing by their desk. Problem occurs repeatedly for user. Disappears when I get there. I think some people are just incompatible with computers...

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