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Anyone in NA order from Bike24 recently? Just had my order turned away following a 2-week inspection of the package. (lemmy.ca)
submitted 1 year ago by to c/bicycles@lemmy.ca
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Context: I'm in Canada, and have ordered from Bike24 without any issues in the past.

Several weeks ago I ordered a single tire (which I've ordered before), Schwalbe winter tire studs, and a floor pump.

It was held for two weeks for inspection in Germany, and today I learned that "The shipment cannot be exported to the destination country/region and is returned to the sender."

I've contacted Bike24, but I'm preparing for a refund nightmare. More importantly, I need the stuff on that order... what could possibly be the reason they can't ship here? They list items that don't ship to Canada, but these items aren't on that list.

Has anyone else experienced this recently? What was the outcome?

Update: Seller says it might have been the pump, which likely included 2 x AAA batteries 😒 I've gotten stuff from China with 21700 lithium-ion cells without issues. And AAA alkaline is a challenge to get out of Germany? 🤷‍♂️

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[–] 6 points 1 year ago

I wouldn’t be surprised if DHL was routing most Canadian shipments through their hubs in the US instead of directly to Canada. Despite being founded in the US it has not been anywhere near as strong as UPS or FedEx in decades, if ever. I wouldn’t be surprised if the situation is the same or worse in Canada; I don’t recall seeing them in my in-laws’ rural Quebec town.

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