Malfunctioning power door operators, inaccessible self-service kiosks and the inability to get a braille menu were among the issues people with disabilities faced while eating out as part of a Marketplace investigation into accessibility at fast-food and full-service restaurants in Ontario.
Marketplace put 10 popular restaurants to the test: five fast-food chains and five full-service restaurants.
The findings raise questions about the effectiveness of Ontario's decades-old accessibility legislation, the Accessibility for Ontarians with Disabilities Act (AODA), and the province's overall approach to fulfilling the act's purpose: achieving accessibility for Ontarians with disabilities.