Malfunctioning power door operators, inaccessible self-service kiosks and the inability to get a braille menu were among the issues people with disabilities faced while eating out as part of a Marketplace investigation into accessibility at fast-food and full-service restaurants in Ontario.

Marketplace put 10 popular restaurants to the test: five fast-food chains and five full-service restaurants.

The findings raise questions about the effectiveness of Ontario's decades-old accessibility legislation, the Accessibility for Ontarians with Disabilities Act (AODA), and the province's overall approach to fulfilling the act's purpose: achieving accessibility for Ontarians with disabilities.

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Hampson, accompanied by a Marketplace producer, visited one Greater Toronto Area location for A&W, McDonald's, Thai Express, Tim Hortons and Wendy's to document his experience as a customer with a disability.

He started each trip with a simple question: Do you have a braille menu?

None of the locations he visited could provide one.

"I would have liked to have at least found one that had a braille menu," he said. "It's something that needs to be improved upon."

I mean, as someone who is also blind... it's a fast food restaurant. Most of those places you're not even sitting at a table with a menu. Personally and I mean this could just be me, that's what my phone's for.

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